I have been with Grove Collaborative for almost four years now and it was the best decision I ever made! At home, I use what is called the Sticky Pad Method. On my fridge, I have a notebook with a magnet where I write down items I run out of. As soon as I run out it goes on the list. While Grove does not sell food products, they do sell items that I use on a daily basis. The other day I realized I was running low on disinfectant spray cleaner and body wash, so I wrote those items down on the list, and then that night I put my order in through Grove. It's so nice that I don't have to run to different stores to shop for these items. It's all right here online from home. We end up saving money this way since we are less likely to spend more than we would be shopping in a store where we end up buying lots of wants rather than just needs. Grove also offers VIP shipping which you can read about below. We have the VIP membership, and honestly, from the time I would have to run to the store this pays for the gas expense and more. (this is great if you're a frequent buyer!) I have never had to pay for shipping any of my items since I'm VIP as long as what you buy is $10 or more which my orders always are. Also, you will receive emails throughout the year with VIP freebies. I have received free chapstick, body wash & loofa, glass spray bottle, free cleaner, etc by just being a VIP. If you have a VIP membership, Grove will also price match! Just simply send their customer service a picture of where the price of the product is cheaper, and they will match the price! I enjoy a variety of household and personal hygiene products, but there are certain brands that I want to make sure are safe for our home. I understand that not all brands Grove carry are 100% toxin-free but MANY of them are. Not only are they toxin-free but most of them are pet-friendly and haven't been tested on animals. To check to see if your products haven't been tested on animals you can look for the bunny logo like the one below that is on my Yesto. Tea Tree Oil & Sage Shampoo (from Grove of course!) Grove's products are all more natural than conventional brands. They have a customer service chat, and if you are a VIP member you also get assigned your own customer service representative. I am personally SO impressed with their customer service! Overall, I am just super impressed with this company and looking forward to more years with them and welcoming their products into my home!

I have been using Grove for nearly two years; I wanted to use them because of their stated commitment to renewable and natural products. I tried several of the cleaners and so forth and didn't find them particularly effective, but that was okay; my major interest was in the toilet tissue made from bamboo, and I was satisfied with the tissue in its original configuration (which wasn't very thick, but was very absorbent), and I was okay with the price--a little more, of course, but worth it to help protect the environment. Then we went through a period when their tissue wasn't available. It took multiple "chats," emails, and phone calls to finally be told that the paper was being reconfigured and would be available "soon." When "soon" happened, I finally received a shipment, and was very satisfied with the new paper--thicker, somewhat softer, long lasting. Overall, a good product. I didn't receive my next shipment (I joined the VIP program and paid for it so as to avoid the shipment fees for each order) and it, again, took much back-and-forth to find that didn't have enough in my cart to get a shipment--I was 5 cents short of their new minimum--which was not announced to existing customers via email; I think the only way to find out that you don't have enough is to visit your cart, but because I had a standing periodic order, I didn't visit the cart but finally called to find out what was going on. By the time I got to that point, we had entered the Covid-19 phase of life and no one had informed me of the new limits, the new minimum, or the fact that they were out because so many people had suddenly ordered toilet tissue from them--in other words, a longstanding customer with a regular order was not notified and therefore did not receive the expected shipment because other customers were prioritized not just over my order but over NOTIFYING me of any of this. It has been 5 weeks; they finally have tissue in; they have raised their minimum order to $30 now, AND I'm not allowed to order the large pack of paper anymore (which still wouldn't meet their minimum for shipment); I can only order the 8-pack, and even if I order 3 of them (which would be the size of the pack I used to purchase, AND which I'm not allowed to do since there's a limit of one 8-pack, which is all they have), I won't be at their minimum for shipment.

I have been lectured about a commitment to the environment, which apparently the agent didn't think I understood; I have been given run-around after run-around as I tried to get just clear, accurate information; and I am highly dissatisfied with this company's method of doing business, running their website, and dealing with standing customers. I will no longer order from Grove.

So I'm reading all of the complaints here about shady business practices and how their customer service is bad and that's interesting to me. I, like most everyone on here, started using Grove because of the Mrs. Meyer's offer. They asked that I try out their VIP plan free for 2 months and sign up for recurring shipments. I read the fine print carefully and purchased the $20 worth of products to make sure I qualified for the offer. Then I think I might have bought 1 more order then I cancelled the membership before the 2 months was up without an issue. Even after I cancelled the membership I had an issue with one of the items I bought and they replaced it, no questions asked, plus they gave me a credit to use (I think $15) if I wanted it.
Another month or so went by and I started getting offers from Grove again to come back and give them another chance. I think they gave me $20 plus 2 or 3 free items and another 2 months of free VIP access. I decided to go ahead and try it again because there was nothing to lose at this point. And my previous was still there when I started back. All the orders ship free with the $20 minimum plus I was getting a lot of free items to try when I got each new box. It was great. After the 2 months was over, I let them charge me for the VIP membership.
For the most part, I've stopped receiving the extra gifts that used to come with my orders, which I used to love. But I've been a member for a year now and I figure that's reserved for newer customers. I've had issues with things that I've purchased and shipping sometimes, but they ALWAYS take care of it, no matter how small. They even read the reviews people leave for their products! I reviewed a bucket and complained because the 2 they sent were both dented and the next day I was contacted by customer care and given a $15 credit for my trouble.

Now the thing that annoys the hell out of me about this company and their app. When you purchase something from Grove it automatically goes into subscription mode. Grove doesn't expressly tell you that, but the next month whatever items you purchased the month before "magically" appear in your basket. If you don't check, or forget to look at it for some reason, EVERY SINGLE THING YOU'VE EVER BOUGHT will appear in your basket and it WILL ship to you. I can't tell you how many times I removed everything from my basket only to have it show up again the next month. I finally sent them a scathing email about it and they told me about the "subscriptions" page. So I have to remember to click on the cog and check to see if there's anything on there that I don't want shipped to me every month. It's a huge hassle. Subscribing to Grove items should be a CHOICE, not an automatic response when I put something in my basket. Plus if it's the first time I'm ordering that item/product, I don't even know if I'll like it. And even if I do, who knows if I'll use often enough to need it monthly?

But I really can't say enough about how responsive their customer service is, no matter what the problem might be, they get back to me fast and always have a solution. Overall I've really enjoyed the VIP membership and at $20 a year, I think it's a good value, especially when you consider that this company is using their platform to spread awareness about environmental issues and planting trees. They're trying to help make the world a better place, not just line their pockets and that's something I can feel good about.