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Jamianessa D.

  • 1 Review
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Experience: Home & Garden

Member since February 2020

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1 Review by Jamianessa

2/26/20
So I'm reading all of the complaints here about shady business practices and how their customer service is bad and that's interesting to me. I, like most everyone on here, started using Grove because of the Mrs. Meyer's offer. They asked that I try out their VIP plan free for 2 months and sign up for recurring shipments. I read the fine print carefully and purchased the $20 worth of products to make sure I qualified for the offer. Then I think I might have bought 1 more order then I cancelled the membership before the 2 months was up without an issue. Even after I cancelled the membership I had an issue with one of the items I bought and they replaced it, no questions asked, plus they gave me a credit to use (I think $15) if I wanted it.
Another month or so went by and I started getting offers from Grove again to come back and give them another chance. I think they gave me $20 plus 2 or 3 free items and another 2 months of free VIP access. I decided to go ahead and try it again because there was nothing to lose at this point. And my previous was still there when I started back. All the orders ship free with the $20 minimum plus I was getting a lot of free items to try when I got each new box. It was great. After the 2 months was over, I let them charge me for the VIP membership.
For the most part, I've stopped receiving the extra gifts that used to come with my orders, which I used to love. But I've been a member for a year now and I figure that's reserved for newer customers. I've had issues with things that I've purchased and shipping sometimes, but they ALWAYS take care of it, no matter how small. They even read the reviews people leave for their products! I reviewed a bucket and complained because the 2 they sent were both dented and the next day I was contacted by customer care and given a $15 credit for my trouble.

Now the thing that annoys the hell out of me about this company and their app. When you purchase something from Grove it automatically goes into subscription mode. Grove doesn't expressly tell you that, but the next month whatever items you purchased the month before "magically" appear in your basket. If you don't check, or forget to look at it for some reason, EVERY SINGLE THING YOU'VE EVER BOUGHT will appear in your basket and it WILL ship to you. I can't tell you how many times I removed everything from my basket only to have it show up again the next month. I finally sent them a scathing email about it and they told me about the "subscriptions" page. So I have to remember to click on the cog and check to see if there's anything on there that I don't want shipped to me every month. It's a huge hassle. Subscribing to Grove items should be a CHOICE, not an automatic response when I put something in my basket. Plus if it's the first time I'm ordering that item/product, I don't even know if I'll like it. And even if I do, who knows if I'll use often enough to need it monthly?

But I really can't say enough about how responsive their customer service is, no matter what the problem might be, they get back to me fast and always have a solution. Overall I've really enjoyed the VIP membership and at $20 a year, I think it's a good value, especially when you consider that this company is using their platform to spread awareness about environmental issues and planting trees. They're trying to help make the world a better place, not just line their pockets and that's something I can feel good about.
lizw235
Grove C. – Grove Rep
Thank you so much for choosing Grove for your home, Jamianessa!

We completely understand every household is different and receiving the same items every month is not practical. We hear your feedback and we really appreciate you're letting us know how it works for you. Hearing from customers like you is what helps us to continue to improve and grow so that we can offer the highest level of service. If you have any questions, or if we can be of assistance with anything else, please reach out and we would love to talk with you more.

Best,
Team Grove

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