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How easy is it to get a hold of customer service at Grove?
asked by Steven O. on 3/3/19
5 Answers
Grove can be reached by phone Monday-Friday from 6:00AM-5:00PM PST at 1-844-GROVE75 (1-844-476-8375). We also accept texts and emails 24/7, at 650-667-7418 and community@grove.co.
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Impossible to reach. No answer to my multiple attempts to fix a web site. I sent the attached photo to customer service with description of problem and got no response.
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I received an answer and help within 24 hours over email.
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What a ridiculous experience! I added two items to my cart (one was "free") and it should have totaled $36.95. I return to cart after selecting PayPal and the order instantly processed without a chance to review. However, the total was for twice the amount! I went to review my invoice and discovered that multiple items were added to my purchase without my consent. I sent them email telling them to cancel the order. I also contacted PayPal and filed a dispute. What a pain in the backside. That was my first and last transaction with this unethical business!!
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Impossible to reach via phone. Impossible to get a response via email if you're attempting to cancel. AVOID.
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