Steffany M.

Purchased some flowers for my sister that were to be delivered on Saturday, Dec 19th (her birthday). I ordered them Thursday, the 17th. I awaited a delivery confirmation Saturday and finally received one around 6:22PM. Email from From You Flowers said that they were delivered. I called my sister, excitedly, just to be informed that they were not delivered. I called the company (on the 19th) and was told again that they were delivered. I informed them that this was not the case and they said they would "get back to me". On the 20th, they called me back with the same comments. It was delivered. This is not possible, there is reception in the front and they never saw any attempt at delivery. I was put on hold and was then told, "nobody answered the door", "they couldn't find the address", & "nobody answered the phone". After informing her that there is not only a 24/7 mailroom, there is also a 24/7 person at the gate. And my sister has no missed calls. On top of it, if there were multiple issues, why was the order marked delivered when it clearly was not? So finally they say they will send my order out on Monday. After waiting all day for the delivery, I call again to see what is going on. I was assured the order would be rushed out first thing Monday morning. After sitting on hold, yet again, they tell me my order will be delivered by 6pm (it was already 430). At this point I was so frustrated that I simply demanded a refund. There is no reason my order was not delivered ESPECIALLY after being marked as so. This company is a joke. They attempted to call me a liar. They never intended to deliver the flowers. The customer service was not polite, fast, nor did it resolve anything. Do not use this company.

First of all, they're always advertising "free" gifts. You have to spend a minimum to get these gifts. They are NOT free. Now, they're all about going natural and helping the environment but they're so wasteful with packaging of products and such. I do actually like the paper towels and sponges but everything else is just ok. Mrs. Meyers stuff you can get at Target. The prices with Grove aren't anything special and I see it all as a pretty big waste (though I suppose it is nice for those that don't get out to shop often). Now. Here's the part that has me convinced not to reorder. In order to get me "free gift" I purchased some items to meet that minimum. When purchasing it automatically signs you up to receive monthly shipments. It preloads your cart and keeps your credit card on hand. I'm so glad I checked because I canceled that auto ship THREE times before it actually canceled. Then, I got my shipment (which took forever btw) and was missing an item I paid for. When I sent an email about it, they did send me my item (again, took forever) but then said "we'll add a free gift to your cart to make up for it!" And guess what... That free gift they gave me for messing up my order comes with a 55 minimum. It's just a way to get you to keep spending. That right there says to me that it's all a big joke. Listen, buy from Grove if it's convenient and you like the products. But watch pricing and automatic shipments and make sure you're receiving your items. And don't fall for the "free" stuff. It's not free. Promise.