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Lack of resolution and customer responsiveness. Was actually told by the supervisor that I am not a valuable customer cause I complained about my first order and they are not interested these customers long term. Literally! All I asked was for a replacement for an item that came broken! Then I went to my account and they had wiped me clean- no account existed- that includes erasing my order history, and my VIP membership- which costs $20 all gone! What extortion and arrogance! Seems like if disagree and ask for something against their policy - like please replace the broken item- you get the "cancel culture" treatment. Move on,
There better more ethical companies out there.
Kathy L.'s review of Grove earned 30 Very Helpful votes
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Thank you for taking the time to share your experience with Grove, Kathy. This is not the type of experience we'd like our community members to have and we sincerely apologize. If you don't mind sending us an email at reviewsupport@grove.co, we'd be more happy to review your recent interactions with our team and do what we can to turn this experience around for you. Thank you.