Grove

When I first started Grove I had no real problems. Recently there is something wrong with their shipping. It seems they make the shipping label but the item never gets shipped. The first time they told me it was lost in the mail, no big deal it was reshipped right away, the very next order it happened again. Customer service was very responsive and polite and reissued the box again right away along with a credit to my account. It's 3 days later ( email said it will go out in 24-48 hours) and the tracking number still says it has not been picked up just like the last 2 boxes.
Reading other reviews u see this is a recurring issue. I think I'm done with Grove, I can find similar products elsewhere

I was surprised that there were no reviews for Grove Collaborative - I have been receiving quality products at good prices for awhile now. There site is well run, very intuitive, and I have had no problems with shipments. They contact you when your next order is to be shipped - great communication. I have never had to contact customer service. It's a well oiled machine! Love the walnut sponges, natural bathroom & kitchen cleaners, and they have an amazing coconut lavender hand lotion you can't get anywhere else!

I have been a Grove customer since last Fall and have received several shipments from them. I have loved every product I have tried. I now have my regular items that I order every month, and new things as well. I feel good about the all natural cleaning supplies and personal beauty products that I use. My only comment regarding an improvement might be that their web site is kinda slow... they could definitely step it up a bit there! But, I am a very satisfied customer and will continue my membership.

Hi there,
Have been with Grove for 2 years. Grove notes that they are committed to becoming plastic free yet many of their products continue to come in plastic bottles and their cloths are 80% polyester and 20% polyamides? Is Grove just another gimmick playing on people's desires to become environmentally responsible while continuing to do the same as any other company? If they can't truly stand up to their pledge to protect the environment how are they any different than any other brand name cleaning product company?

The company add products we purchased before on the order form and we have to delete a bunch of items to order what we just need. Not sure if the intention is to be helpful but the pre-deletion order is somewhere like $180 and what we end up ordering is around $70 average. Rather start with an empty cart.

I like the idea behind Grove but at times I just feel like a number not a customer. They offer free trial items when you order a certain amount, which I do and NEVER get the freebie. Definitely disappointing! Shipping takes forever and you can't get ahold of anyone. It is time to up their game as there are other options

Reviewing Dispensaries really comes down the what the Buyer brings to the table. You learn a lot about yourself in these trials of heightened awareness over a Pandemic crisis, and your means of coping. It helps to religiously adhere to your own personal preferences without budging (if your a stickler) so that YOU are not disappointed when you leave. You Know what You want! Can't blame the seller. Even if your ideas gets shrouded in overcorrecting. If they don't have what you want, don't necessarily venture up that road of chance~ Go Somewhere Else. They'll have what you want... Or wait! I can now find closure in bringing these attentions to us all! Peace, The Grove...

I don't believe I have had issues. I have a subscription, but it is never sent unless it is for a certain amount of money. They always send a reminder e-mail, so I can log in and update my cart if I need to. This means that I will only receive a shipment when I need the items. It's been a few months since my last shipment, but today I received a reminder and logged in to update my cart. Next month, I will receive the items I need. It is very convenient. I also love that they have Mrs Meyers products. I can get the special edition soaps like peppermint and daisy!

I've used Grove for about two years now and was aware I had to always watch my cart for extras they sneak in there but was generally happy with the products. As of recent, the same order has been "damaged" in shipment and returned 4 times. I finally requested a full refund and to cancel. Grove needs to figure out the shipping issues and tell the customer what's going on. Don't say it's been shipped if it hasn't.

They will not send an item or 2, then not refund. Rather, they want you to spend more money on their horrid products by "crediting" your account. I could go on and on, but won't since I've already lived through their BS. But I have to say that this pretend-woke corporation luvs to go on and on about "sustainability" and they use it as an excuse to not ship the items that were not received. If they truly cared about the environment, they would not use 3X the packaging materials that others use. Plus, they'd make decent products so that you didn't have to use 10X as much. ZERO stars is too much. They get -100 stars from me.

I had a few items in a order that were "Grove" branded products that were defective almost immediately upon their initial use. The only way you can reach this company with any issue is by email. I sent three of these emails over the course of several months and I received zero response. I used to purchase 90% of my household cleaning products from this brand and now have since halted any further purchases. Granted plenty of items I purchased were completely fine but since it's not my responsibility to eat the cost of their poorly designed or poorly manufactured products, I expected in the least the item to be replaced. Heck, a "I'm sorry" email would of been better then what they did to resolve the issue, which is absolutely nothing. Buyer beware. Nothing they sell is so exclusive that you couldn't get somewhere else or at least a very comparable version.

Grove Collaborative's advertising practices are dishonest, unethical, and misleading. Not only is the quality of their branded stock very low, you are led into believing you are making a one-time purchase when you are not only being subscribed to monthly purchases, but also opted-in to their "free for 60 days" VIP membership program. I made a single purchase on June 26,2019 in the amount of $24.29. I received an order shipment notification on July 30 for a charge of $70.20, for a shipment containing products I do not want or need.

In addition, the "cancel VIP trial" option is hidden behind several searches and links, not accessible from the account management pages. This is dishonest UX (user experience) design at its worst.

Was a fan of them early on, but the whole scheduled automatic shipments is really shady and confusing. Its very hard to tell what you're actually getting in an order, and if you're signing up for a one time order or subscription.

I love every item I've received from The Grove. Shipments have always arrived on time and in great condition. My only problem is reaching them. My app crashes every time I try to open it. Links in their emails crash as well. It's becoming a problem and I can find no phone number or email address to reach out to about these problems.

I found their site through a facebook ad and had been wanting some Meyer peppermint products. I placed an order not knowing I was signing up to get the same thing once a month and billed for it. I was finally able after a hassle to get that cleared up when I get a charge months later that came directly out of my bank account for a yearly subscription to their website! None of this is shown on your order, these business practices are extremely deceptive and you have to waste your time trying to put a stop to it when you realize what is happening. Buy your cleaning products somewhere else and save yourself a HUGE headache!:-(

I was excited about these products and free gifts. Submitted a fairly large first order but noticed that some extras were added. Before checking out, I meticulously went through the lost and deleted items. I checked out and agreed to pay the $72. But then when it got the order email there were random items added that were not free, bringing my total up additional $20.

I called and immediately cancelled my trial membership and order. The scam nature of sneaking other items into my cart after check out didn't sit well with me.

When I ordered I got a whole basket of free things! I was skeptical at first. But was I sooooo wrong?! I received my order in less than 5 days. I'll never go back to my other house hold products. I love the scents and how well they clean. The caddy I bought sits so beautifully in my kitchen it was all I was missing. I'm completely satisfied with the overall company, products and service. The box even had a personal note. How sweet?! You've got a lifetime supporter.

I love this company! I've been buying from them for several months now. The products are wonderful. Smell great and clean good. Plus all natural which I love. Customer service is wonderful. A few of my orders have been wrong but they have corrected this each time without any problem. I do watch my orders closely as whoever packages it does not really pay attention or miss items but I do that with everything I order. I check the auto ship each month as there are times I don't want or need some items. Plus I want to make sure I get the scents I like. I guess this would be the only downfall. I will keep ordering from them for a long time despite the minor issues. I also love the free stuff that I get once and a while.