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Ann E.

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Experience: Home & Garden

Member since July 2019

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1 Review by Ann

7/30/19
Grove Collaborative's advertising practices are dishonest, unethical, and misleading. Not only is the quality of their branded stock very low, you are led into believing you are making a one-time purchase when you are not only being subscribed to monthly purchases, but also opted-in to their "free for 60 days" VIP membership program. I made a single purchase on June 26, 2019 in the amount of $24.29. I received an order shipment notification on July 30 for a charge of $70.20, for a shipment containing products I do not want or need.

In addition, the "cancel VIP trial" option is hidden behind several searches and links, not accessible from the account management pages. This is dishonest UX (user experience) design at its worst.
lizw235
Grove C. – Grove Rep
We apologize for this frustration, Ann, and appreciate that you took the time to offer this feedback.

We are so sorry that your experience with Grove has been anything other than pleasant and that you experienced unwanted charges. Grove Collaborative provides home and personal care products for eco-conscious homes on a monthly recurring shipment schedule by default and we apologize if this wasn't a service you were expecting. We understand your frustration and always appreciate our customer's feedback on how to improve and have passed this along to our team.

Please reach out to us at support@grove.co if you need any additional help in adjusting your account settings to suit your needs.

Best,
Team Grove

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