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They are Dishonest in setting up an automatic monthly reorder. Changing the order is beyond difficult and timely. This company is supposed to be trying to create less garbage and instead automatically signs you up to get a monthly recurring shipment. They also add items to your order that you did not authorize. As the website is not that user friends, I emailed in between and got absolutely no response to my problem. I fumbled through myself. But, apparently it takes weeks to update so that the next order is still the same junk. So currently I have 3 bottles of toilet cleaner, glass cleaner, wipes which I do not even use because they are not good for he environment. These will last me about 5 years or so. This is not saving the planet it is ripping off the consumer. Cancelled my account. I just do not do business with schemers. I wish I would have read the BBB reviews before using this company. They say it all. Do not sign up for anything with them.
Is there a way to give less than 1 star, because that is too much! Clothing ordered took 2 months to get here. Then it was the cheapest quality I have ever seen. I would not wear anything they sent me if it was the last thing in my closet. The return process is impossible. I still have the entire order that I will never wear because I was unable to maneuver their impossible website. DO NOT BUY FROM THEM!
Dear Blythe,
Thank you for taking your time to write your review.
First, I want to offer my sincerest apologies to you for the issue.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Yours sincerely,
Rosegal.com Customer Service
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Thank you for sharing your experience with us, Blythe. We want our customers to have all the necessary information about our services from the beginning and we are terribly sorry this was unclear. It’s thoughtful community members like yourself that help us continue to improve.
All new Grove accounts are automatically set up to receive a recurring shipment each month, but there is no requirement to order every month. You will receive an email to alert you of your upcoming order 7 days before your next shipment and then again 1 day before each order is scheduled to process. This gives you time to review each order before it is shipped out to you.
We have designed this service to add convenience in gathering the items you need for personal care and also for your household. We apologize if this wasn't convenient for you and if this service wasn't made clear at the onset of your account. We certainly don't want for you to be receiving anything you don't want or need.
If there are items that you are looking to return, please email us at support@grove.co or give us a call Monday-Friday from 8:00 AM - 12:00 AM EST at 1-844-GROVE75 (1-844-476-8375). If you don't mind giving us a call then, we're happy to help.
Best,
Team Grove