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I ordered a Japanese supplement and it came with the instructions in Japanese only. So I reached out to the customer service asking about the dosage. The answer was to google it. Dear Customer Support, I made several orders despite I had to deal with your imperfect website and lack of information on the products. I will definitely google up a more welcoming store with the same items.
I made a one-time order. Then I was subscribed for a bunch of products and got a membership trial which you need to pay at some point. They did all this without asking me. I just received an e-mail about my next shipment being prepared. I was able
To unsibscribe and cancel membership. We'll see if that worked
Decent quality and size bigger tan expexted. Used as party favors on my son's 8th Birthday. I recommend these smilies :)
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Thank you for taking the time to share your experience with Grove, Anna.
Grove Collaborative provides home and personal care products for eco-conscious homes on a monthly recurring shipment schedule by default, but there is no requirement to order monthly and every order is completely customizable.
We apologize that the conditions of your Grove account weren't made clear when you elected to place your first order. We can understand how frustrating this must be. We would love the opportunity to further assist if you have any questions or would like verification that your requested changes were applied to your account.
Please reach out to us at support@grove.co, through live chat or via phone Monday-Friday from 8:00 AM - 12:00 AM EST at 1-844-GROVE75 (1-844-476-8375).
Best,
Team Grove