GrouponReviews 5,287

I have had a very similar experience to others on here with groupon. I bought a voucher off them and when I went to redeem it, they added another voucher to my cart then charged me automatically. They now refuse to refund my money even though I have stated it was their error.
Further, the voucher they charged me for is not the voucher they have sent me, so I have been over-charged and not even received the actual good I bought.
Customer service is terrible. All done via email although I have asked for a phone number many times to speak with someone direct.
I will not use groupon again and will urge all my friends not to use them as this has been so frustrating, first having been swindled by them and now having to deal with their customer service. The money you MIGHT save if they don't cheat you is not worth the probably chance they will.

I went to Groupon to purchase tickets for Universal studios because they had a sale. When I went on and tried to purchase the tickets it failed, so I tried 2 more times. But after that, the tickets were confirmed and I was charged 3 times. When I went to the virtual chat none of the workers would help resolve my issue they kept telling me this "I'm sorry for any trouble here. The Fine Print for this deal indicates that it's Final Sale. This is a condition that was set by the business when they agreed to feature the deal with us. So I'm unfortunately unable to process any refunds for this vouchers." I kept trying to explain to them that there was an error with THEIR SYSTEM but they would still refuse to solve the issue. I tried to call but NO ONE would pick up. I am NEVER using Groupon again this was a terrible experience

Haven't used them in awhile and I don't plan too either. Last purchase was for a pair of black dress shoes. Paid for them and waited. Waited so long I forgot about it. When I remembered I went to their site finally found where I could reach the company. Complained about the order and asked what was going on. Was told they would be shipped soon. WTF! Waited again. Complained again was told they were on their way, waited some more no shoes arrived. Again reached out, again lied too. After slamming them on facebook was contacted by someone and was told my account would be refunded the total amount charged and to not return the shoes. The shoes never came and I have never dealt with these lying jerks since and never will.

Groupon Used to be great. Not anymore! Ive been a Groupon shopper since its inception many years ago. I was an avid fan, buying multiple coupons every week for just about every type of deal offered. Customer service is nonexistent. There is no 800-number or effective live chat anymore. Customer support used to be front and center. That is no more. I recently bought a voucher that clearly states TWO people for Paint nite and yet I only received one validation code. Spent hours, days and now weeks trying to get what I purchased... all I got was frustration and bounced between Groupon 'chat' and the vendor. I have decided never to buy from Groupon again. Customer Service matters Groupon!

Ive been a Groupon freak since its inception many years ago. I was an avid fan, buying multiple coupons every week for just about every type of deal offered. It was a fantastic way to get established in a new area after a move. How far it has fallen. Customer service is nonexistent. There is no 800-number or effective live chat anymore. I have friends that post deals on Groupon for their business and they have just as much trouble on that end as the people buying the deals. I also noticed the quality of some of the products shipped from the goods category are subpar at best. Its just not worth the gamble. Call the vendor directly and they will usually give you the deal, matching goupons price without having to deal with them. Its so sad-they are a horrible company now. They are just surfing on their reputation from the past it will probably squeeze everything out of the company they can before its garbage.
The search result information is shotty and sometimes you could end up buying a deal hours away from the search location entered.
It is very easy to buy a deal outside of your area of interest without knowing. You might be unfortunate enough to have purchased a large ticket item, like a destination adventure or vacation package. If you have any issues with your purchase it will take you a long time to get support. If you get to this point at all, you may get offered Groupon bucks in exchange. Great, hundreds of dollars worth of Groupon bucks to buy more crappy deals and get more crappy customer service. I did this in preparation for a trip to Hawaii and it was a disaster. Type in Maui to search for deals in that area and see what pops up.

I am so mad that Groupon is very misleading about the product pricing and wont let you get a refund. It claims that they will but the one time I use it they claimed it was a sales final item although I couldnt find where it said that. The customer service person was not at all helpful. The item said it was going to be $49.00 so how did I end up spending $115.00 more dollars for the item? False advertisement. Please dont waste your time or money using this service! This company is horrible. Once I bought it I couldnt do anything more about it so I had to buy the item or just be out the $50.00. I really hope it comes out to be worth the extra money!

I purchased a microwave popcorn popper that was on sale. A few weeks later I received a children's ceramic bank.
I contacted them immediately, which by the way, is only through "chat".
There is no other way to get in touch with this crappy company.
The chat person said he couldn't send me the correct item. So I assumed they had sold out.
Oh, it gets better... In order to get a refund, I had to repackage the bank. Drive to the post office and fight with them to get my shipping refunded. OR the chat person said I could keep the bank if I wanted.
That is, for the price of a popcorn maker
I get to keep a check children's bank for the same price. Yeah, my son might want it. I mean he's 37, but hey.
While I was looking on their website, I noticed they still had and were selling my popcorn popper.
So here's the lowdown on this huge POS company: They have computers that process your order. If they send you the wrong item. THEY DON'T CARE. THEY HAVE NO INVESTMENT IN WHAT YOU'RE BUYING.
I don't care if they are selling tickets to Bermuda cheap. I will never shop here again.
All I got out of this experience was a pain in a__.
AND THE GUY ON CHAT, SOMEHOW MANAGED TO BE A JERK TOO.

They sold me a Groupon for PrinterPix only after PrinterPix demanded I pay shipping a second time did I research PrinterPix and find out they have an F rating by Better Business Bureau.
So Groupon sold me a scam. All Groupon will do is refund my money. They won't make PrinterPix send me the item I paid for and spent at least an hour designing.
Groupons customer service staff keeps ignoring what I tell them and promises a supervisor but they never do. I've had over 8 people deal with this problem and not one has even tried to do anything.

I attempted to use my groupon bucks before the expiration date but the system inexplicably rejected my purchases repeatedly... customer service couldnt help and service escalation took days to try to resolve the problem. I asked for a guarantee that my Groupon bucks not expire while resolving the problem - best they could give was well try. Groupon bucks were not only eliminated from my account but they were taken before the expiration date. This company is unreliable and dishonest.

You know when life send you messages and you dont listen to them.

So I wanted to buy a Trip from Groupon.ca and I found a good deal. So I tried to buy it and I kept receiving error message. 5 Min later I receive a phone call from Visa asking me If i made a purchase from GROUPON I said ''Yes and so he said ummm okay I will unluck it sorry for the desagrement we receive so much fraud reports from that website''.

He scared me but you know the deal was very good so I bought my trip anyway. After I bought it it says it will take a couple of minutes before I receive my coupon code. 1hour later nothing... 5hour later nothing... So I wanted to call them but there was so phone number fro groupon.ca you can only reach them by email. So I did email them and they answered me only a day later in which they said we will take care of your problem. Then later I tried to connect into my groupon account to see if they fixed the problem and if I got acces to my code but it kept saying wrong password. After searching on google I found that they often block account without noticing the costomer. At least I got refunded and I called VISA ASAP to block any furter groupon purchase and I will never ever again buy anything from this trash website.

Thank you

I purchased a three night stay at Royal Decameron In San Juan, solely because it said adults only! That was a lie! Groupon needs to do a better job at confirming what they are advertising. I advise to you all before purchasing a reservation at any hotel, go to the Hotel website and call them. Also read the reviews. Not making this mistake again! My husband and I wanted to relax and we couldnt because of all the crying from kids: