They are the absolute worst about answering customer service complaints. They will lie, they literally told me customer service reps were out sick, thus no answer to my emails for about 2 weeks. But, don't loose hope, the DAY I posted a review on this site, they answered AND gave me a 25.00 credit for my trouble. So write a review on Site Jabber with all the details and a bet a manager will answer promptly. As this is their way, I NEVER ordered from the site again after at least 3 years of orders. Good Luck and don't leave a sordid detail out of your complaint.

Before they answer phone calls right away. Do the live chat instead during office hours. If that is an issue probably they receive tons of complaints!

I had the same problem and send them endless email to get through them and I am still waiting for a call or an email back!

Kathy, I had the same trouble! I finally had to ATTN: DEE DEE, that should get you through!

I have no idea but I got through to them through the live chat. And make sure you ask all the questions you need to and live chat them as many times as you need. I finally got a refund and will NEVER order from them again.

Resend with a notification that you are cc'ing the better business bureau. That's what I did and I got a response witihn 48 hours plus an offer for a refund.