$#*!ty company and customer service. The rep "ended my chat" and refused to refund me. Heres the transcript…

Hi,

It was great chatting with you. Please find the chat transcript below:

Chat Started: Saturday, November 18,2023, 18:32:08 (-0800)
Chat Origin: NA CS
Agent Aditya G
( 38s) Aditya G: Your chat may be monitored and recorded for quality and training purposes.

Hi Kansas, welcome to Groupon Customer Services. My name is Aditya, how can I help you today?
( 3m 27s) Kansas: I chatted with a customer service person yesterday because I got charged twice for the Big Bus hop on hop off tour. He canceled that one and refunded me for one. I went to use my groupon today, and it had "expired" even though it was FOR today. I had to buy a ticket directly through the bus company because of this. I need a refund on the one that was supposed to be available today
( 4m 12s) Aditya G: I'm very sorry for the trouble.
( 7m 4s) Aditya G: We cannot cancel this deal as it has expired.
( 7m 50s) Kansas: I know that. I tried to use it. I need it refunded
( 8m 28s) Kansas: I tried to use it today, Nov 18, and it said it was expired before I even used it at all
( 9m 5s) Kansas: I'm assuming something happened when the customer service rep was fixing the other issue
( 9m 16s) Aditya G: Yes, the expiration date for this deal is Nov 18th.
( 9m 34s) Kansas: I know…I couldn't use it!
( 9m 58s) Kansas: I bought it to be used for todays date when it asked what date I wanted to use it
( 10m 56s) Kansas: when I bought it, it said to cost a date to use it. I chose nov 18th. I went to get on the bus and it was expired
( 11m 15s) Kansas: even though I purchased it to be used today
( 11m 21s) Aditya G: Have you missed out on the timing to use the voucher?
( 12m 1s) Kansas: No. I tried to use it when they got to the first stop in the morning
( 12m 43s) Aditya G: You will able to use it until the expiration date Kansas.
( 12m 58s) Kansas: NO I CANT,,
( 13m 7s) Aditya G: Did you redeem it?
( 13m 9s) Kansas: It says it was EXPIRED
( 13m 36s) Aditya G: Redemption Instructions
1. Print voucher (or pull it up with our mobile app).
2. Redeem your ticket with any Big Bus representative or driver at L'Enfant Plaza (700 L'Enfant Plaza SW), or any Big Bus stop.
( 13m 46s) Kansas: I could not used it. Therefore, they made me buy a ticket directly from them
( 13m 49s) Aditya G: Did you follow these instructions?
( 13m 52s) Kansas: yes
( 14m 1s) Kansas: It said it was expired
( 14m 18s) Kansas: I just want a refund
( 14m 24s) Kansas: this is ridiculous
( 15m 13s) Aditya G: I can understand, there was a mistake.
( 15m 19s) Kansas: I bought it for the 18th. You can clearly see that if you look. I tried to show the bus driver as per their instructions. He showed me, as well as groupon, that it said "expired"
( 15m 29s) Aditya G: But we cannot process a refund for expired vouchers.
( 15m 43s) Kansas: YOU GUYS EXPIRED IT!
( 16m 6s) Kansas: I'm sure there was a glitch when the previous customer sevice person canceled my duplicate
( 16m 39s) Kansas: This is Groupons mistake, not mine.
( 16m 45s) Aditya G: But both tickets show the same expiration date.
( 16m 54s) Kansas: I know!
( 17m 3s) Kansas: the customer service rep did that
( 17m 31s) Kansas: this is his fault. He did something that screwed the whole thing up
( 17m 51s) Kansas: therefore, I was unable to use something I paid for
( 17m 58s) Kansas: and had to REPAY for
( 18m 26s) Aditya G: Do you have any screenshots of the previous chat?
( 18m 33s) Kansas: i have an email
( 19m 0s) Aditya G: Can you please send it here?
Agent Aditya G requested a file transfer
( 19m 37s) Kansas: Yes
( 20m 35s) Aditya G: Okay, send it here, I will check it.
( 20m 35s) Kansas: Hi,

It was great chatting with you. Please find the chat transcript below:

Chat Started: Friday, November 17,2023, 12:04:35 (-0800)
Chat Origin: NA CS
Agent Barath K
( 7s) Barath K: Your chat may be monitored and recorded for quality and training purposes.

Hi Kansas, welcome to Groupon Customer Services. My name is Barath, how can I help you today?
( 16s) Barath K: Could you please tell me a little more about your issue? That will help me determine how I can best help.
( 1m 24s) Kansas: I tried purchasing my groupon and it said it didn't go through so I used another method of payment that went through. When I checked my accounts, both were charged. I need one refunded
( 1m 49s) Kansas: And I got emailed 2 groupons
( 5m 16s) Barath K: I understand your concern regarding the cancelling your duplicate order.
( 5m 19s) Barath K: I'll check with this issue.
( 5m 36s) Kansas: Thank you
( 9m 21s) Barath K: Is it "1-Day Discover Ticket for Adult or Child at Big Bus Tours"?
( 9m 32s) Kansas: Yes
( 9m 49s) Barath K: Thank you for confirming,.
( 10m 23s) Barath K: Given the circumstances that led to your request, I am happy to process a full refund in Groupon credits.
( 10m 24s) Barath K: Groupon credits are simple to use, and never expire for you to use towards any purchase on groupon.com. We often run our more popular deals more than once, so hopefully a similar deal to this one will come up soon.
( 10m 30s) Barath K: Shall I apply for the credit now?
( 10m 37s) Kansas: Yes please
( 10m 50s) Kansas: Will I still have 1 of them?
( 11m 14s) Barath K: Yes.
( 11m 21s) Barath K: Please wait a moment while I process this for you.
( 11m 26s) Kansas: Thank you
( 12m 21s) Barath K: Thank you for waiting.
( 12m 41s) Barath K: I've just canceled this order and issued a refund of $50.88 in Groupon Bucks to your account. You'll receive a confirmation email as soon as they have been processed.
( 12m 44s) Barath K: These Bucks are available immediately and never expire. You can check your balance any time from your [My Groupons](http://www.groupon.com/mygroupons) page.
( 12m 44s) Barath K: When you're ready to use your Bucks, make sure they apply to your purchase at checkout. Just check the box next to "Apply available Groupon Bucks" under Payment Method, and the number of Bucks in your account will be deducted from your total.
( 12m 46s) Barath K: Please let me know if you have any questions or if I can be of further assistance.
( 13m 9s) Kansas: Great. Thank you so much!
( 14m 28s) Barath K: Thank you and have a great day!

Thanks,
Groupon Customer Support
( 23m 13s) Aditya G: Thank you for the additional details.
( 23m 41s) Aditya G: In this, they have helped with one order's refund.
( 23m 51s) Kansas: Correct
( 24m 3s) Aditya G: It will not be changed due to this refund happened.
( 24m 45s) Aditya G: the deal's expiration date was the 18th Nov and the voucher should be redeemed on that day or before.
( 25m 20s) Kansas: I got refunded for 1 because I got charged teice. The one that was supposed to be valid, I tried to use today. The 18th! ON THE DAY and couldnt
( 25m 30s) Kansas: What are you not understanding here?
( 26m 21s) Kansas: You just said it had to be used "on that day or before"…well, I bought it yesterday to use today. I did not use it yesterday. I wanted to use it TODAY and couldnt
( 26m 43s) Kansas: Today is the 18th
( 26m 58s) Aditya G: I'm understanding it.
( 27m 7s) Kansas: I could not use it today and didnt even try using it yesterday
( 27m 30s) Kansas: it said expired before I even tried
( 28m 33s) Aditya G: I can get it, I will check this internally and get back to you here ASAP. Putting you on hold until that.
( 28m 46s) Kansas: Ok
( 31m 41s) Aditya G: Thank you for understanding.

Thanks,
Groupon Customer Support

The absolute worst company in the world. Groupons will take your money abd ignore you. My refund of 217.85 was refunded back to Groupons by Camel Back and Groupons making every excuse not to refund my money. My order number is RC 14KHh1 Groupons order number is 1**************.Customer service and superviors are useless they keep lying to you about your money. I sent proof of email my money was refunded by Camel Back to no avail they haven't gove me my money back. I'm a single mother don't have free money to give away without any services. My son birthday was ruined and I get the run around no phone number. Camel.Back reached out and to no avail received my money. I made complaint with Bank and other agencies. Don't use this company they will take your money.snd you chating and they disconnect you on numerous occasions with no results. I NEED MY MONEY BACK. I'LL NEVER USE THIS COMANY. GROUPONS SHOOULD BE ASHAMED OF THEMSELVES STEALING MONEY FROM A POOR PERSON. TREAT THE WAY YOU WANT TO BE TREATED. I NEED MY MONEY IT'S NOT YOUR TO KEEP. CAMEL BACK REFFUDED YOU MY MONEY GIVE ME MY HARD EARN MONEY A SINGLE MOTHER OF FOUR CHILDREN NEXT STEP TAKING LEGAL ACTION IMMEDIATELY. I'LL NEVER USE YOUR COMPANY AGAIN. CAUSE MENTAL, PHYSICAL, AND EMOTIONAL DISTRESS UNDER DOCTORS CARE.:: :(( ((((((((((((

Let's be real. Half of the product listings on Groupon look a little shady—from the poorly Photoshopped images to the unknown brand names and broken English. The truth is... I thought that Groupon had more integrity, that if a problem occurred with one of these shady deals, Groupon would step in. So far that has not been the case.

To keep it simple: I ordered a product titled "duo"—an expensive shampoo and condition from a company listed as Global Beauty Sales. What I received was one, 1-liter conditioner. Not at all what I ordered/expected.

MISLEADING LISTINGS
The language is pretty confusing. Not to toot my own horn or whatever, but I have two degrees in English Writing and taught college-level composition. I currently work as a copywriter in the marketing department of a company. I'm not an idiot. I had to read the description multiple times, though. It doesn't appear to be language that is confusing naturally, but just a bunch of words piled up as to be confusing. On purpose. It's pretty obvious. (I included photos.)

PRODUCT PHOTOS INACCURATE
In the main product photo for this listing, there are pairs of shampoo and conditioner... DUO. Not one. Who at Groupon is approving these deceptive listings?

OVERPRICED PRODUCT TO MISLEAD
Not only is the language confusing and misleading, but Global Beauty Sales, LLC. is trying to get away with selling 1 product (instead of the two advertised) for $15 over the price I can buy 1 on Amazon or Walmart.com. Why would I think this was just one product? Misleading. Again, on purpose?

GROUPON - POOR CUSTOMER SERVICE
When I received the one bottle of conditioner, I spent the next 5 minutes trying to figure out how to contact Groupon. Unfortunately, you cannot speak with Groupon on the phone. You have two options LIVE CHAT and EMAIL. I tried LIVE CHAT twice. I had to trick the automated/robot assistant just to get to the LIVE CHAT. Once I did get someone, they were awful. I just got a bunch of meaningless canned responses like they weren't even hearing what I was saying. They said I had to contact the merchant when I was trying to get them to review the merchant themselves.

"Please look at the listing," I kept saying.

Supposedly they put in a request from the merchant; however, the fine print says "final sale." I can't imagine the same merchant who puts up scammy listings is going to give me a refund and not charge me return shipping.

CUSTOMER SERVICE CUT OUT - TWICE
Both reps I spoke with just stopping responding before the end of helping me. If this happened once, I'd say it was a mistake. I waited on the live chat with my phone open for 30 minutes with the second one before I closed the window. Wow. Just horrible, horrible customer service. This is the equivalent to hanging up on someone... but making them wait on the line thinking you're coming back.

As a small business, if I treated customers this way, I wouldn't have any.

PURCHASE REVIEWS
The last point to make is their shady review system. Apparently you have to be invited to review? I cannot even leave a review for this scammy product to warn other potential customers. What a kick in the teeth, Groupon. Shame on you. I've purchased many things from you in the past but no longer. I will also make sure to let everyone know what a scam this site has become.

I BOUGHT CIGARS FROM GROUPON AND WHEN THEY ARRIVED THEY WHERE STALE AND FELL APART.
I CALLED GROUPON CUSTOMER SEVICE AND THEY WHERE NO HELP AT ALL

To Whom it may concern,
Early last week I was contacted by a Groupon representative regarding starting a Groupon campaign for my Massage Therapy business located in Mystic, CT.
She had contacted me every day, sometimes every couple of hours in order to secure me as a "merchant" and to "sign" an agreement with Groupon.
I explained to her that my experience has been that Groupon is for those Massage Therapists that are desperate for work, or are fresh out of school, newly licensed that are desperately trying to build a clientele.
I know this because I have seen on Groupon's website the Therapists in my area that are offering Groupon "deals" and I know most of these people personally and their situation.
I told her that Groupon would not be beneficial to my business, or any established, experienced Massage Therapist. I would simply be losing more money than I would make by using the Groupon service, but she persisted.
Therefore, after much back and forth with your representative I decided to submit and agreed to give Groupon a try "very short term", as I told her, to see how it goes.
The only reason I am able to do this is because of the situation I am in. I am already successful with an established clientele and I am not financially struggling (like most MT's), and I have little to NO overhead due to the location of my business, which is the center of this issue.
After I had officially signed the Groupon contract your representative asked me the location of my business. She told me that the address she had and stated "it looks like a residential area".
I replied that my office is the complete bottom level of my house. It has its own separate parking lot, and its own separate entrance. Clients never see where I live.
In fact, a client would need to drive another 1/10 mile up the hill just to see my personal parking area, and the front door to where I live.
The inside of my business consists of a waiting room, two Therapy rooms, a bathroom and my office/library.
This all has been inspected and approved as a business by the Town of Stonington (Mystic), CT., and is on record as such.
Your rep then stated that this IS in compliance with Groupon's policy, as long as there is a separate entrance to my business, as I confirmed there is.
She said she would continue to process my Groupon ad and prepare it to "go live" on my call and she would get back to me soon.
I didn't hear from her for two days and then she finally wrote and told me that I couldn't offer a Groupon on your site because my business was located inside my home, which was contrary to what she had already confirmed was accepted before.
She concluded that this was due to "an isolated incident" that Groupon had in the past. This angered me and insulted me, and my entire profession.
As a business man, an "isolated" incident DOESN'T warrant a modification in a business's policy (Groupon's) and to take it out on an ENTIRE Profession (Massage Therapy).
This is like saying: there was an incident with a black man that was a Groupon merchant, so you can't offer any more black people as merchants.
There is NO difference between this and refusing to run MY Groupon ad because of what someone else did. That is stereotyping.
This situation is prejudice and discriminatory by blocking an entire profession for the action of one or even a few, just because I chose the better and more prosperous business direction of having an "in home" office, instead of spending unnecessary money, by renting or leasing.
This has shown me (and others) just how ignorant of a business Groupon really is and how immature their decision makers are.
In this day and age of discrimination and stereotyping, perhaps this behavior by Groupon needs to be reported to the proper authorities, or sent to the media outlets so the public is aware of this.
What is the difference between where my office is at now (as explained above) and a commercial property, except spending unnecessary amounts of money and having a large overhead? Unfortunately, you will NOT have a satisfactory answer for this question, which will only enforce my feelings about Groupon.
Matter of fact, if you were to do your research you will find that MOST Massage Therapists that have had their License suspended or revoked due to misconduct happens in the "commercial" office and NOT at a residential office.
While I understand Groupon's concern, "incidents" can happen ANYWHERE! They can happen at a "commercial" office just as easily, and more likely than a residential office. If you fact check this, you will learn that I am correct.
Where a Professional Office is located should NOT determine the eligibility to become a Groupon Merchant.
My business is Registered and a Legal business in the Town of Stonington, CT (look it up at the Town Clerks office).
I pay taxes for this business, however, less taxes than I would with a commercial property, which is a great benefit. I am in this profession to make money, not spend and lose money, which is why I chose this office of my choice.
I have several State Licenses, many National Certifications and am FULLY Insured.
In my office I sell retail items and receive many referrals from other healthcare Professionals, such as Chiropractors, Orthopedists, Neurologists and a Professional Baseball Team that I work with.
I have regular clients that come to this office on a daily basis and LOVE where it is located! I have not had a single complaint in over 15 years of service.
There are simple modifications that can be made by Groupon so that "incidents" don't happen, thus opening the merchant center to those like me, once again.
For example, your representative NEVER once asked me for my State issued License so that she could verify who I am, and if I am even Licensed in the Profession and service I will be offering. I found that VERY strange and neglectful.
This means I could have been anyone off the street and you were willing to make a Groupon ad for me and offer a service without verification?
If I had lied about my office location, which I am sure many do, and gave an address of some business complex, instead of being honest I would have a Groupon ad running today and I wouldn't be writing this letter.
Do you not think that neglecting to ask a Massage Therapist (or any Professional seeking to offer a Service on Groupon) for License verification is odd and unprofessional behavior? I think most would agree with me.
You should ALWAYS ask for a Professional License and verify it with the issuing State. This is VERY easy to do on any States automated system right on the web and it only takes a minute.
On that SAME verification system it will usually even tell you if that person has ever had disciplinary action against them, any official complaints or ever had their license suspended or revoked for ANY reason. You should also always require proof of liability insurance too.
You should also always require the Therapists' License number on their Groupon ad, so that the customer can check this person out for themselves before purchasing the Groupon, and then if there is an issue afterwards, the consumer can personally contact the Therapists' governing body to file an official complaint.
If you want to go even further, you could require references, personal and/or professional before you post their Groupon live.
All of the above are already required by reputable sites such as Thumbtack, Yelp and many others.
There are SO many ways to overcome any fear of "incident" by Groupon and therefore ALLOW good, reputable businesses like mine to post Services on Groupon too. I should NOT be punished for this.
Otherwise, like I said, this is prejudice and discriminatory.
If the above suggestions were mandated by Groupon, then there wouldn't be ANY reason why ANYONE holding a State License shouldn't be accepted by Groupon as a merchant, regardless of where there office is located. This is all common sense.
If any incident occurs thereafter, then the Therapist should be reported to their governing body (Licensing State) by both Groupon and the Customer and be reported to their local authorities, depending on the severity of the incident. I assure you, they will have much more to lose than Groupon.
I have been doing this for a long time (over 15 years). I know what I am talking about. I know how to run a good, successful business.
Perhaps Groupon should heed my advice, suggestions and my experience, and change their discriminatory and ignorant policies towards massage therapist as they are right now, and welcome someone like me to be a merchant! I could only make Groupon better and earn you more revenue as a company.
I am also a Groupon stockholder and VERY disappointed in what I have invested in right now.
I ask that they remedy this issue promptly.
If I am ignored, this same letter will be sent to many media outlets and several others in the population that have a large internet presence, just like I have done here.
Thank you

On April 3,2020 I ordered surgical masks since they were nowhere to be found locally. On April 06,2020 I received an email stating that my order had shipped and it gave me a USPS tracking number. When I checked the tracking number on the USPS web site it started that a label had been created but they had not received the package. On April 09,2020 I again checked the tracking number with the USPS and again they stated that a label had been created but they did not receive the package. I then contacted Groupon customer service via chat and explained the situation. The representative stated that they could not find any information regarding what happened to my order and would forward my inquiry and someone would be getting back to me shortly. Several days passed and nothing. Today April 14,2020 I again contacted Groupon customer service and once again explained the situation, the representative then checked my order and stated that for some reason my order never shipped but would gladly reorder it for me. I then asked if they would check the item to see if it was still in stock. The representative then stated that unfortunately they were out of stock but would gladly provide me with a refund in "Groupon Dollars" that I could then use on their site in the future.

When I told the representative that this was not acceptable and that I wanted the money refunded back to my PayPal account the representative stated that due to the fact that it was now outside the cancel window and due to the Covid-19 virus policy currently in place that that was the only option. In my opinion there are three scenarios, 1- Groupon oversold the item in which case I should be given a refund back to my PayPal account,
2- The item was sold or given to front line first responderes (which I understand and would not mind) and again been given a refund back to my PayPal account or 3- Groupon never had the items and this is a scam.

So Groupon took my $69.99 never shipped my order has no more stock available to replace my original order and now states that the only refund that's available to me is their Groupon Dollars that I can only spend on their website only.

It is reprehensible with so many people out of work and short on cash during these times that a company like Groupon refuses to refund my money back to my PayPal account. So buyer beware of their tactics!

NEVER AGAIN with Groupon!

If I could give zero stars I would! This company and absolute and complete FRAUD! Don't waste your time.
Their customer service is absolutely disgusting. Firstly I had one abruptly end the conversation with me while trying to get my refund because he no longer wanted to help me, I had to then start the process all over again. Second person was just as unhelpful. They repeat the same nonsense over and over and listen to nothing you might have to say! Secondly I had to wait days for a respond only for them get this to address me by another name that's is not even me and to tell me the exact same thing that I already said is not a option for me! All they do is offer you Groupon money voucher back and not your actual money back! Even after explaining to them that I am South African in which they do not have Groupon in SA... they still continue to only offer me a useless option of Groupon money. They have no concern or care for their customers and they provide no such guarantee on the services that you purchase. Literally just a gamble with your money.

If a service is not provided one should have full right to their MONEY back and not Groupon keeping people's money in return for Groupon Money! That is absolute Theft!

I contacted them again! This is the help I got! They refuse to even admit that I paid for a full six session in Which I never received!

Abigail Oldfield: Its a six session voucher. Just because it was marked used does not imply it was.
Abigail Oldfield: Your wasting my time
Abigail Oldfield: Find someone who can actually resolve this
Miguel P: Yes, but if you change of mind after use one session we are not going to provide the refund
Miguel P: is under terms and conditions
Abigail Oldfield: I did not change my mind! Incase you hadnt noticed everything is closed down! No one can use it!
Abigail Oldfield: This is idiotic!
Miguel P: In this case you need to contact the merchant to find a solution with them
Miguel P: if the voucher is partial redeem we can not make a refund
Abigail Oldfield: Worst service! Literally will look for any excuse to steal peoples money. Excuse after excuse and from what I can tell with all the reviews iv read your literally doing it to everyone. People are catching on and soon enough groupon wont be around because this is stealing people's money
Abigail Oldfield: My money lies with you therefore your the one to refund my money not the merchant! So again you need to find someone to resolve this now!
Miguel P: I understand this isn't your preferred resolution. At this point we've provided all of the information, and I won't be able to issue a refund to your original form of payment.
Abigail Oldfield: Because you clearly do not have the ability to provide the correct customer service that i need
Abigail Oldfield: You can and you will!
Abigail Oldfield: Groupon has no right to hold onto my money when groupon could not provide the full service in which i had paid for!
Abigail Oldfield: Lets make it very simple for you!
Abigail Oldfield: Did I pay for one session or six sessions?
Miguel P: Is under terms and conditions that you agree.
Abigail Oldfield: Answer me
Abigail Oldfield: Did i pay for one session or six sessions?
Miguel P: https://www.groupon.com/merchant/blog/groupon-refund-policy
Abigail Oldfield: Pathetic you cannot even answer a simple question
Abigail Oldfield: Did i pay for one session or six sessions?
Miguel P: Do you have any other questions?
Abigail Oldfield: Yes did I pay for one session or six sessions?
Miguel P: I just provide the final resolution of this issue.
Miguel P: you did not agree with the 20%
Abigail Oldfield: Did i pay for one session or six sessions?
Abigail Oldfield: You cannot anseer because you know your in the wrong
Miguel P: So if you do not have a extra question I am going to close this chat
Abigail Oldfield: I do have. A question!
Abigail Oldfield: Your not answering it
Miguel P: This is the deal you paid for Facial-Mania-Spa-1
Abigail Oldfield: Ill be sure to share this so people can know that geoupom will do anything and everything to avoid giving people their money back and cannot even answer a simple question in which they know they are wrong
Abigail Oldfield: And is that deal a deal of one session or six sessions?
Miguel P: I just remember you that refund is not allowed by terms and conditions that you agree.
Abigail Oldfield: Is that deal a deal of one session or six sessions?
Miguel P: You paid for this deal Facial-Mania-Spa-1, and you need to contact the merchant to know what is the next step
Abigail Oldfield: Its a very very simple question
Miguel P: We are no going to make a refund in this moment
Abigail Oldfield: Yes and is that deal a deal of one session or six sessions?
Miguel P: If you did not have another question I am going to close this chat.
Abigail Oldfield: I dont understand why you cannot answer my question
Abigail Oldfield: I need a answer to my question
Abigail Oldfield: You cannot end this chat
Miguel P: Thanks for contacting Groupon. Be safe.

Chat Name: GuesDennis Shoemakert User, Chat Ticket ID: **************563

Hi there,

Thanks for chatting with me. Below, you can see a complete transcript of the conversation for your records. If there's anything else I can help you with, just reply to this email and it'll go straight to the top of my pile.

Kind regards,

Nokukhanya P.
----

Dennis Shoemaker

Apr 3,10:45 PM IST

GuesDennis Shoemakert User: I'm canceling Groupon # 1************** due to virus. Do not wish to reschedule or credit Groupon Bucks. Within time to cancel. Please refund to credit card used for transaction.
Thank you,
Dennis Shoemaker
Nokukhanya P: Hi, GuesDennis. It looks like you might be new to using Groupon, so I want to say welcome and we're happy to have you here! I'll be happy to answer any questions you have and share a few tips to help you get the most out of your experience.
Nokukhanya P: Due to the effects of COVID-19 on local businesses, our current company policy is that any refunds outside the cancellation window will be issued exclusively in Groupon Bucks.
Nokukhanya P: GuesDennis, just checking, are you still there?
GuesDennis Shoemakert User: That is not acceptable. I am within the cancelation window
GuesDennis Shoemakert User: I signed up before that Company policy was in place.
Nokukhanya P: Unfortunately, as a result of COVID-19, under our policy we're unable to offer a refund to your original form of payment.
Nokukhanya P: We know the coming months will be difficult for local businesses, and we want to support them by showing them that when their doors reopen, Groupon customers will be ready.
Nokukhanya P: Your Bucks will never expire and can be used toward almost any purchase on our site, so you'll have plenty of time to find another deal that works for you.
GuesDennis Shoemakert User: Do not wish to find another deal. This was unique. I will blog and post that Groupon will not honor it's refund policy
Nokukhanya P: I understand this isn't your preferred resolution. At this point we've provided all of the options available, and I won't be able to issue a refund to your original form of payment.
Nokukhanya P: GuesDennis, just checking, are you still there?
GuesDennis Shoemakert User: So let me get this straight. Groupon will not honor it's refund policy. Groupon is holing $992.96 in their account refusing to refund. Only Groupon bucks available
Nokukhanya P: Groupons policy changed due to the pandemic. At moment only Bucks refund will be honored.
GuesDennis Shoemakert User: I've taken a screen shot of our chat for Yelp, Blogs, Facebook and Groupons home page. This is not right and not stated in your origional contract. My attorney will be reviewing this transaction.
Nokukhanya P: I understand.
Nokukhanya P: Thank you for reaching out, and if you change your mind, please use the self-service options available on Groupon.com or our app. You can also reach out to us again and request a credit to Groupon Bucks.
GuesDennis Shoemakert User: Then make it right
GuesDennis Shoemakert User: So if I don't accept Groupon Bucks what happens to the money in Groupons Avccount?
Nokukhanya P: We will not do anything to your existing order. Your other option os to reschedule with hotel.
GuesDennis Shoemakert User: So I bought a Groupon in good faith. Canceled within the time limits as stated in your contract & Groupon refuses to honor
Nokukhanya P: I am not understanding.
GuesDennis Shoemakert User: Groupon is refusing to honor it's cancellation policy as stated in the contract when I signed up on January 29th 2020
Nokukhanya P: I am happy to answer any questions you may have regarding other purchases, but at this point, there is nothing more we can do regarding this specific request.
GuesDennis Shoemakert User: I'm not going to use the Groupon #1**************. Do not want Groupon Bucks. Requesting a refund into account that was charged for purchase
GuesDennis Shoemakert User: I would like to speak to a supervisor
Nokukhanya P: I understand your frustration. Due to unprecedented contact volumes during this difficult time, our support staff is busy helping other customers, so unfortunately I'm unable to escalate your request.
GuesDennis Shoemakert User: Refusing to let me speak to a supervisor?
Nokukhanya P: I understand you would prefer to speak with a manager, but I'm unable to escalate your issue any further.
GuesDennis Shoemakert User: I don't understand
Nokukhanya P: I'm sorry that I haven't been able to provide you with your preferred outcome. In the interest of supporting our merchants and our customers at large in these difficult times, I've offered the best solution available under the circumstances.
GuesDennis Shoemakert User: I'm also impacted by the circumstances. My business has shut down
Nokukhanya P: I'm very sorry for that these are hard times.
GuesDennis Shoemakert User: But for Groupon to be holding customers money this way is against the law
GuesDennis Shoemakert User: If their are enough people that have been treated this way. This is a class action lawsuit.
Nokukhanya P: I apologize for any inconvenience caused and if I came up with no help. But this is a strict resolution placed by the business.
GuesDennis Shoemakert User: Who is "The Business"/
Nokukhanya P: Groupon.
GuesDennis Shoemakert User: Who at Groupon?
Nokukhanya P: I am not sure of who.
Nokukhanya P: While I understand that you're not satisfied with this solution, I am not able to assist any further with this particular request.
GuesDennis Shoemakert User: Who can I talk to to resolve this issue?
Nokukhanya P: At this point, there is nothing more we can do regarding this request.
GuesDennis Shoemakert User: Not acceptable
Nokukhanya P: I'm very sorry for the trouble.
GuesDennis Shoemakert User: Groupon is sorry for stealing $992.96
Nokukhanya P: Is there anything else I can help you with today?
GuesDennis Shoemakert User: Yes. Credit my account for the cancelation of Groupon #1**************
Nokukhanya P: I've canceled the Booking and issued a refund to Groupon Bucks. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.
GuesDennis Shoemakert User: I do not want Groupon Bucks. I want a refund as stated in Groupon contract
Nokukhanya P: I will leave your account as is.
Nokukhanya P:. Thank you for reaching out, and if you change your mind, please use the self-service options available on Groupon.com or our app. You can also reach out to us again and request a credit to Groupon Bucks.

Asked for a refund for Groupon purchased 1/29/2020. #1**************. Policy for a refund was in effect. Went to site, refund button to credit your account was available, but not active. Only way to get $9992. 96 refunded was in Groupon Bucks. I do not want Groupon Bucks. Not policy when I signed up. Went to chat room no help, only Groupon new policy. Would not allow me to talk to a Manager. So Groupon has $992.96 of my Money in their account as Groupon Bucks? Unacceptable. Will talk to my Attorney. Make a class action lawsuit.

MARIE TORRES: Issue: Groupon Goods Return Policy
Order#: *******303
Deal concerned: gg-cm-professional-strength-hair-supplement-for-women
Line Item UUID: aa2282f6-6586-11ea-a8cd*******807da
Country Code: US
Hi I need this to be escalated to a manager due to the customer service representative not complying. Yesterday, 18March2020, I received two bottles of this Bosley product and both have a manufacturing date of July 2018 (see attached photos). According to good manufacturing practices in the US, supplements of this kind lose potency after 2 years which means the expiry is in in July 2020. There are 60 capsules in each bottle with the instructions to take 1 per day. This means if I started taking 1 per day yesterday, then I will be taking the pills from the 2nd bottle well into July 2020.

Today I was told by customer service representative named Naledi M. That she will not send me a replacement bottle due to the group on policy of no refunds for this type of product. I read the policy and it also states that if the product is defective, then it can be returned or replaced. I consider this to be defective because you can't sell a drug product that is going to be utilized (taken orally) if it is going to be expired during usage. The first bottle will just make it by the expiry date if taken as directed starting yesterday but the 2nd bottle will not.

This does not look good for you company do please let me know when you can send me a replacement for one bottle. Thanks

Dalia M: Hi MARIE, thank you for contacting Groupon Customer Support.
MARIE TORRES: i sent a photo already through email
MARIE TORRES: i need this ecalated to management
MARIE TORRES: this is a safety issue
MARIE TORRES: the vendor also needs to stop sending this lot
Dalia M: let me transfer your chat to a supervisor
Dalia M: stay in the chat please
Dalia M: Thanks for contacting Groupon. Have a great day!
MARIE TORRES: ok
Nomfundo M: I'm going to do everything I can to help address your issue as soon as possible.
MARIE TORRES: ok
Nomfundo M: I want to extend my sincerest apologies for the negative experience that you had with our customer service agent.
MARIE TORRES: ok
MARIE TORRES: I am concerned as the 2nd bottle will be expiring during usage and that is not GMP
MARIE TORRES: this lot should not b sold at this time
MARIE TORRES: i sent photos through email
Nomfundo M: We won't be able to accept a return or exchange in this case.
Nomfundo M: Books, beauty products (excluding electronics), undergarments, perishable items, any items marked "final sale," and items that have been worn are nonrefundable and may not be returned.
MARIE TORRES: that is the robotic response i expected
MARIE TORRES: you just lost a customer

I recently purchased a Groupon voucher for Keratin hair straightening treatment. On Saturday the 29th of February i went to the appointment and the female hairdresser took a photo of my hair and sent it to her boss [name removed]. He informed her that I was to be charged an extra $50 as my hair appears thick in the photo. I refused and told her to ring him back as his terms and conditions of the Groupon is that a surcharge applies for long and thick hair. My hair is thin and was taken down from being in a ponytail, there for it has a kink in it. It is my understanding that he is not there to actually see or feel my hair and the female who felt and could see see that my hair was thin was not able to make the decision with me sitting there. I began to wonder if she was a qualified hairdresser that was going to do the Keratin treatment. I contacted [name removed] directly and told him that i am within the terms and conditions he stated "Your hair looks thick and when we wash it, it will fuzz out", I argued and told him how do you determine that from photo. He also redeemed the voucher without fulfilling the service that I had paid for. I also understand that as a consumer I also have a right to complain not only to Groupon but also to consumer affairs and the media as I was well within my rights of keeping to Laibas terms and conditions. I feel that I was discriminated against and want an explanation from Groupon as to how they let this occur. I ask for a full refund from you as well as taking this further so that it will not happen to others in the future. Groupon must take preventative measures to ensure that their customers are not being scammed.
Prabhu Jada Prasad(Groupon Customer Support - International)

6 Mar, 05:10 CET

Hi Carmel,

Thanks for your patience while we were investigating this issue.

As stated by the merchant, they don't agree. As their Hairdresser checked the thickness and send him a photo. There was thickness and he quoted you $50 extra which is wise charge according to him. As per the terms and conditions, charges will apply for thickness and you disagreed to pay. So they are not approving for a refund. Your appointment time for 3 hours were wasted. They have to pay for their employee too.

Should you have further queries, please do not hesitate to contact us.

Regards,

Prabhu