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Dennis S.

Contributor Level

Total Points
80

1 Review by Dennis

  • Groupon

4/3/20

Chat Name: GuesDennis Shoemakert User, Chat Ticket ID: **************563

Hi there,

Thanks for chatting with me. Below, you can see a complete transcript of the conversation for your records. If there's anything else I can help you with, just reply to this email and it'll go straight to the top of my pile.

Kind regards,

Nokukhanya P.
----

Dennis Shoemaker

Apr 3,10:45 PM IST

GuesDennis Shoemakert User: I'm canceling Groupon # 1************** due to virus. Do not wish to reschedule or credit Groupon Bucks. Within time to cancel. Please refund to credit card used for transaction.
Thank you,
Dennis Shoemaker
Nokukhanya P: Hi, GuesDennis. It looks like you might be new to using Groupon, so I want to say welcome and we're happy to have you here! I'll be happy to answer any questions you have and share a few tips to help you get the most out of your experience.
Nokukhanya P: Due to the effects of COVID-19 on local businesses, our current company policy is that any refunds outside the cancellation window will be issued exclusively in Groupon Bucks.
Nokukhanya P: GuesDennis, just checking, are you still there?
GuesDennis Shoemakert User: That is not acceptable. I am within the cancelation window
GuesDennis Shoemakert User: I signed up before that Company policy was in place.
Nokukhanya P: Unfortunately, as a result of COVID-19, under our policy we're unable to offer a refund to your original form of payment.
Nokukhanya P: We know the coming months will be difficult for local businesses, and we want to support them by showing them that when their doors reopen, Groupon customers will be ready.
Nokukhanya P: Your Bucks will never expire and can be used toward almost any purchase on our site, so you'll have plenty of time to find another deal that works for you.
GuesDennis Shoemakert User: Do not wish to find another deal. This was unique. I will blog and post that Groupon will not honor it's refund policy
Nokukhanya P: I understand this isn't your preferred resolution. At this point we've provided all of the options available, and I won't be able to issue a refund to your original form of payment.
Nokukhanya P: GuesDennis, just checking, are you still there?
GuesDennis Shoemakert User: So let me get this straight. Groupon will not honor it's refund policy. Groupon is holing $992.96 in their account refusing to refund. Only Groupon bucks available
Nokukhanya P: Groupons policy changed due to the pandemic. At moment only Bucks refund will be honored.
GuesDennis Shoemakert User: I've taken a screen shot of our chat for Yelp, Blogs, Facebook and Groupons home page. This is not right and not stated in your origional contract. My attorney will be reviewing this transaction.
Nokukhanya P: I understand.
Nokukhanya P: Thank you for reaching out, and if you change your mind, please use the self-service options available on Groupon.com or our app. You can also reach out to us again and request a credit to Groupon Bucks.
GuesDennis Shoemakert User: Then make it right
GuesDennis Shoemakert User: So if I don't accept Groupon Bucks what happens to the money in Groupons Avccount?
Nokukhanya P: We will not do anything to your existing order. Your other option os to reschedule with hotel.
GuesDennis Shoemakert User: So I bought a Groupon in good faith. Canceled within the time limits as stated in your contract & Groupon refuses to honor
Nokukhanya P: I am not understanding.
GuesDennis Shoemakert User: Groupon is refusing to honor it's cancellation policy as stated in the contract when I signed up on January 29th 2020
Nokukhanya P: I am happy to answer any questions you may have regarding other purchases, but at this point, there is nothing more we can do regarding this specific request.
GuesDennis Shoemakert User: I'm not going to use the Groupon #1**************. Do not want Groupon Bucks. Requesting a refund into account that was charged for purchase
GuesDennis Shoemakert User: I would like to speak to a supervisor
Nokukhanya P: I understand your frustration. Due to unprecedented contact volumes during this difficult time, our support staff is busy helping other customers, so unfortunately I'm unable to escalate your request.
GuesDennis Shoemakert User: Refusing to let me speak to a supervisor?
Nokukhanya P: I understand you would prefer to speak with a manager, but I'm unable to escalate your issue any further.
GuesDennis Shoemakert User: I don't understand
Nokukhanya P: I'm sorry that I haven't been able to provide you with your preferred outcome. In the interest of supporting our merchants and our customers at large in these difficult times, I've offered the best solution available under the circumstances.
GuesDennis Shoemakert User: I'm also impacted by the circumstances. My business has shut down
Nokukhanya P: I'm very sorry for that these are hard times.
GuesDennis Shoemakert User: But for Groupon to be holding customers money this way is against the law
GuesDennis Shoemakert User: If their are enough people that have been treated this way. This is a class action lawsuit.
Nokukhanya P: I apologize for any inconvenience caused and if I came up with no help. But this is a strict resolution placed by the business.
GuesDennis Shoemakert User: Who is "The Business"/
Nokukhanya P: Groupon.
GuesDennis Shoemakert User: Who at Groupon?
Nokukhanya P: I am not sure of who.
Nokukhanya P: While I understand that you're not satisfied with this solution, I am not able to assist any further with this particular request.
GuesDennis Shoemakert User: Who can I talk to to resolve this issue?
Nokukhanya P: At this point, there is nothing more we can do regarding this request.
GuesDennis Shoemakert User: Not acceptable
Nokukhanya P: I'm very sorry for the trouble.
GuesDennis Shoemakert User: Groupon is sorry for stealing $992.96
Nokukhanya P: Is there anything else I can help you with today?
GuesDennis Shoemakert User: Yes. Credit my account for the cancelation of Groupon #1**************
Nokukhanya P: I've canceled the Booking and issued a refund to Groupon Bucks. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.
GuesDennis Shoemakert User: I do not want Groupon Bucks. I want a refund as stated in Groupon contract
Nokukhanya P: I will leave your account as is.
Nokukhanya P:. Thank you for reaching out, and if you change your mind, please use the self-service options available on Groupon.com or our app. You can also reach out to us again and request a credit to Groupon Bucks.

Asked for a refund for Groupon purchased 1/29/2020. #1**************. Policy for a refund was in effect. Went to site, refund button to credit your account was available, but not active. Only way to get $9992. 96 refunded was in Groupon Bucks. I do not want Groupon Bucks. Not policy when I signed up. Went to chat room no help, only Groupon new policy. Would not allow me to talk to a Manager. So Groupon has $992.96 of my Money in their account as Groupon Bucks? Unacceptable. Will talk to my Attorney. Make a class action lawsuit.

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