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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 17th among Eyeglasses sites.
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Order put in on November 20. Now Dec 1 and still no glasses. Called to find out status..."2-3 more weeks maybe, please check back if you don't receive them in 3 weeks" Just decide if saving some money is worth the waiting time. Now I have to wonder if the quality will be any good. May find out how their return process is handled.
It couldn't get much easier to buy glasses. And being able to virtually try them on guaranteed I'd love the end product. Can't wait to order more!
Fast shipping with glassesUSA! Loved the fit of my frames! Will be purchasing new frames in the future. Highly recommend.
Dear Ethan,
Thank you for the enthusiastic review. We're thrilled to hear how much you enjoyed shopping on our site.
Thank you for taking the time to post a review and we look forward to your next visit.
Yours truly,
GlassesUSA
Quick easy CHEAP and the glasses look great.
Not for my most recent order, but I've had to return glasses in the past for various reasons. No questions asked and an easy process.
Dear Alex,
We're delighted that you enjoy shopping on our site. Ordering affordable glasses from us is very easy as is our 14 Day 'no questions asked' return policy.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Most of us have been brainwashed to believe that we must pay exorbitant prices if we want quality glasses. For me, GlassesUSA has laid that myth to rest. At GlassesUSA I found quality service and quality products. I will sing their praises to all my friends, acquaintances and anyone else who will listen.
Dear Buddy,
Thank you for the ringing endorsement. We're thrilled to hear that you enjoyed shopping on our site and our great selection of affordable eyewear.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I was trying to get the same old frame I had which was broken, so I can use my old lenses. I found them in the website of this company and tried to order with 3 different representatives that wasted a lot of my time, therefore I decided to order online (and I did) an paid extra for fast shipping BUT NOTHING... I'm bombarded by their emails and didn't get the frames till now (2 weeks have passed). I am exhausted and helpless
Dear Meirav,
We are sorry to hear that our service representatives were unhelpful in solving your order issue. We understand that you were interested in frames with non-prescription (fashion) lenses. Your order was placed for single vision lenses and we were emailing you for your prescription. Your reply did make it very clear that you wanted clear lenses only and your order has now been shipped.
We apologize for the delay and any misunderstanding.
Yours truly,
GlassesUSA
Ordered my glasses Nov 14th it's Decemeber 1st and I still don't have them. Glasses USA sent me an email to do a survey, so clearly they believe I should have my glasses or you wouldn't send a survey out to ask how everything is. I have bought from eyebuydirect before and had glasses in less then a week. Won't be buying from glassesusa again.
Dear Robert,
It appears that you have now received your glasses. We're sorry that there was a small shipping delay. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment.
We hope that you are enjoying your new glasses and apologize for any inconvenience.
Yours truly,
GlassesUSA
The right arm screw is loose and can't be tightened.
The prescription card included with the glasses had an incorrect prescription. I called the company, and they said the prescription on file and for my glasses is the correct one. The card is just wrong. Received all kinds of emails while glasses were being made about testing and quality control. Somebody should have proofread the prescription card enclosed to ensure that it indeed matched the glasses prescription.
Dear Carl,
We're sorry to hear that you are experiencing problems with your glasses. That is why we have our 14 Day 'no questions asked' return policy. To fill out the return form, please click on the following link: https://www.glassesusa.com/rma
We do apologize for any inconvenience.
Yours truly,
GlassesUSA
The ordering process is easy and quick. I had my new glasses within one week. And this is my eighth pair of Wisdom Tortoise Frames. This frame fits perfectly and looks great. A pair in every room of my house.
Dear Bob,
Thank you for the ringing endorsement. We're thrilled to hear that you enjoyed shopping on our site.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I did the prescription finder with my old glasses with skepticism, but the new glasses are perfect!
Dear Katy,
We're thrilled to hear that you used our Prescription App to scan your current glasses. It is a great feature that makes purchasing eyewear online much easier.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I haven't even gotten my glasses yet so how can I give you a 5-star rating? I was told they're going to this 5-day thing on the 21at and haven't heard anything since except this rating. It would be no e to get my glasses so I can see better out of the right Rx.
Dear Megan,
We're sorry to hear you did not receive the notification that your glasses had been shipped. It does appear that your order was delivered to you on Nov. 30.
We hope you are enjoying your new glasses and wish to thank you for shopping on our site.
We apologize for any inconvenience.
Yours truly,
GlassesUSA
I sent in a return almost a month ago for new glasses and i still have not recieved the new pair. They should be fast on their returns, i had even got expedited shipping
Dear Noemi,
We're sorry to hear that you had a bad experience shopping on our site. It does appear that your exchange order was shipped and delivered to you on Dec. 1.
If you have any questions or concerns regarding this new order, please contact us 24/7 at 1 844 244-1186 or by live chat on our site.
We apologize for any inconvenience.
Yours truly,
GlassesUSA
No matter how much I try to adjust nose pads & arms, sliding doen nose... fit too loose. Maybe just this frame just a bad fit for me, Prescription, etc all fine as usual w/Glassesusa.
Dear Eric,
We're sorry to hear that your frames are not fitting you well. That is why we have our 14 Day 'no questions asked' return policy.
If you would like any personal assistance finding a better fitting frame, please contact our professional and knowledgeable customer service representatives 24/7 at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA
What a great site! So easy to use and I loved that you got to "Try them on" to see what they looked like! Also loved the first time discount! Can't wait to get these! Ü
Dear Marchelle,
We're delighted to hear how much you enjoyed shopping on our site. Our virtual try-on feature really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Read some negative reviews, decided to give glassesusa a chance, promptly processed, shipped and fit and function is superb. Based on my experience will order again in future, hope same positive experience.
Dear Stephen,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you love your new glasses.
Thank you for taking the time to post a review and we look forward to your next visit.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I'm glad I get to try new styles without an expensive appointment. I love my prescription glasses and sunglasses.
Dear Jamie,
We are delighted to hear how much you enjoyed our selection of frames. We have over 3,000 affordable frames to choose from and are always updating our selection.
Thanks for your ringing endorsement and we look forward to your next visit.
Yours truly,
GlassesUSA
I love the styles and the free shipping is a plus. Buahahahaha! Stay awesome, talented, and gifted (:
Dear Dayanne,
We're happy to hear how much you enjoyed your shopping experience on our site. You really can't beat our affordable selection of eyewear, promotional discount coupons and free shipping.
Thank you for taking the time to post a review and enjoy your new glasses.
Yours truly,
GlassesUSA
Way better experience shopping for my glasses online through this site. It was less of a hassle and wasn't told "Because you have insurance you can not apply the cool discount" as I was through the doc office.
Dear Dacia,
We're happy to hear how much you enjoyed your shopping experience on our site. Our promotional discount coupons are always available regardless if you have an insurance plan.
Enjoy your new glasses.
Yours truly,
GlassesUSA
After only two months, a lens fell out of my frames. After multiple attempts to replace it myself failed, I contacted GlassesUSA. I was told I could have 50% credit towards purchase of a new pair of glasses. Why would I buy something else from them if the first item only lasted 60 days? All they tried to do was sell me another pair of glasses. No offer to repair or make me whole. Customer service was completely indifferent and unsympathetic. The prices may be good... but in the end, you get what you pay for. I will never use GlassesUSA again!
Dear Karl,
We are absolutely shocked to learn of the trouble you are encountering.
Our 365 Warranty does only cover 50% of the price of the product as per our Terms & Conditions. It is considered an extra warranty next to the 14-days Return Policy, and the 20/20 Coverage Warranty, if purchased. Regardless, glasses are indeed breakable but we understand that breakage within 2 months of purchase is certainly implausible.
Our Service Manager will be in touch with you today to discuss this issue and provide alternatives, if applicable.
We apologize for the inconvenience. We appreciate you very much as a customer and hope that from now, your experience will only get better.
Best Regards,
GlassesUSA
Simple & easy. Love this. All for this to be perfect is to wait and see if the glasses fit me well and most importantly if I can see. Can't wait, I'm so excited.
Dear Yessenia,
We're happy to hear how much you enjoyed shopping on our site and glad that the entire process was quick and easy.
Thank you for taking the time to post a review and we look forward to your next visit.
Enjoy your new glasses.
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Christina,
We're happy to hear that you had an easy shopping experience on our site and enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA