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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 17th among Eyeglasses sites.
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I ordered glasses from GlassesUSA. When I received them and tried them on the frame was terrible and the glasses kept sliding diwn my nose. The lenses seemed ok. No amount of adjusting the frame made any difference. I wrote to GlassesUSA and explained the problem, i received a "ticket number" by email. That's the last I have heard from anyone at Glasses USA.
My prescription includes this warning.
"Do not fill RX if not willing to remake glasses or contacts for patient comfort at no cost to patient or doctor."
Bought glasses that did not work - returned them with instructions from my Optometrist and Glasses USA worked with me to get the correct type of glasses. No questions and no problems. A+ experience. Thank you..
Dear Ray,
We're always available to assist our customers with all their needs and we're happy to hear that our service representatives were helpful in sorting out your eyewear order.
Thank you for taking the time to post a review. We appreciate it very much.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Use discount codes! It made it a lot more affordable! Love using this website. I hope the lenses are good quality for what I paid for tho.
Dear Kimberly,
We're happy to hear how much you enjoyed your shopping experience on our site. Our promotional discount coupons offer greater savings on our already affordable selection of frames.
We hope that you'll love your new glasses. If they do not meet your expectations, we do offer a 14 Day 'no questions asked' return policy.
Yours truly,
GlassesUSA
Web site made selecting a pair of glasses easy. Wanted a second pair to keep in the car and didn't want to pay a lot. Super price!
Dear Sharon,
We're glad that you found our site easy to use. With over 3,000 affordable frames, there is something for everyone.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Impressed so far at how easy it is to order glasses online. I guess we will see for sure when they get here!
Dear Christiana,
We're glad to hear that you found our site easy to use. If you are not satisfied with your glasses, we offer a 14 Day 'no questions asked' return policy.
We appreciate the 5 Star rating and hope that you will love your new glasses.
Yours truly,
GlassesUSA
Thanks so much! I am able to give my son an awesome gift for Christmas. He lost his glasses. I heard about you on an ad on tv. So decided to try your website. Coupon was a blessing!
Dear Wyatt,
We're delighted to hear that you found a great Christmas gift for your son on our site.
Our promotional discount coupons offer greater savings on our already affordable selection of frames.
Thank you for taking the time to post a review.
Yours truly,
GlassesUSA
Very fast on order and deliver of product. My glasses are of quality made. Very pleased with GlassesUSA
Dear Treva,
Thank you for the enthusiastic review. We're thrilled to hear how much you are enjoying your new glasses.
Thank you for taking the time to post a review and we look forward to your next visit.
Yours truly,
GlassesUSA
I purchased the Thakeray glasses in gold close to about a month ago, after it was shipped for some reason the post office marked my package as "undeliverable due to incomplete shipping address" and said they had sent my order back to the sender. I emailed glassesUSA and asked if they could simply send my order back as I would rather have the glasses i've already paid for instead of a re-fund, and that I could provide them with my full address again. They told me they would be happy to send it back and would keep me updated on the process, that was more than a week ago. I've sent two emails in the past week inquiring about the details of my shipment with no response. So not only am I not receiving my package, I'm being ignored so I won't get a re-fund either.
Dear Taylor,
We're sorry to hear that your glasses have not yet been delivered to you. Although USPS tracking states that the glasses were returned to sender, we have not received them yet. To avoid any further delay, we have reproduced your order and it will be shipped out shortly to the correct address that you have forwarded.
We apologize for the delay and any inconvenience caused.
Yours truly,
GlassesUSA
Simple, easy to understand, and amazing pricing. My daughter recommended this site and I got a brand new pair of glasses for less than the repair I was going to pay to fix my old pair. Thank you!
Dear Brendan,
We're glad that you found our site easy to use. With over 3,000 affordable frames, there is something for everyone.
Thank you for taking the time to post a review and enjoy your new glasses.
Yours truly,
GlassesUSA
Made a mistake in my order, I asked for exchange and got it processed and credited QUICKLY! Great service!
Dear Laura,
We're happy that you enjoyed our easy and efficient return policy. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met.
Thank you for taking the time to post a review. We appreciate it very much.
Yours truly,
GlassesUSA
Thanks for the glasses the only thing is that its too big and it keeps falling but I liked it! 100
Dear Juliana,
We're glad to hear that you like your new glasses although they may be a bit too large for you. If you are not satisfied with your glasses, we offer a 14 Day 'no questions asked' return policy.
If you would like any assistance on frame measurements, our customer service representatives are available 24/7 at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA
Even though there is a decent amount of selection in this website, their service is trash. My order was placed on November 3rd and would come on November 16th but instead it came on December 1st. There were no updates about where my order was, I had to contact customer support for a tracking number. I received several tracking numbers and all were false tracking numbers bringing me to an error page. It seemed like this was a fraudulent website and I was ready to take legal action if needed. In the end, the glasses came and I really liked them but I am not sure if it was worth the wait.
Dear Samuel,
We are sorry to hear that our service representatives were unhelpful in properly updating you with the delivery status of your order. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
We are happy that in spite of the delay, you are pleased with your new glasses.
We apologize for the inconvenience and hope that your satisfaction with the glasses might bring you back to our site again.
Yours truly,
GlassesUSA
Beware that you will get order confirmation of Shipping that just seems to hang. Mine says 11/27 and says "departed shipping partner facility, USPS awaiting item." Customer services says will get by Dec 12. That seems like a really long time from order (11/17) to delivery (12/12). And my guess is they won't hit this delivery date. Seems like they are lost in transit.
Dear Lee,
We're sorry to hear that our customer service representatives were unhelpful with the delivery status of your order.
Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
The order number as listed on this review does not appear to be correct, and, therefore, we are unable to check if you have now received the glasses. If you require any assistance with the shipping status of your order, please contact us 24/7 at 1 844 244-1186 or by live chat on our site and please provide us with your order number.
Yours truly,
GlassesUSA
Enjoyed a very simple experience. Choosing frames, entering the prescription, was a joy. Really recommend trying it out. Thanks.
Dear Jerry,
We're happy to hear how much you enjoyed your shopping experience on our site.
Thank you for the recommendation and enjoy your new glasses.
Yours truly,
GlassesUSA
Product meets my expectations. My eye Dr. checked the Script. All was
Correct. Very Satisified with the product.
Dear Michael,
We're happy to hear how much you are enjoying your new glasses.
Thank you for taking the time to post a review and we look forward to your next visit.
Yours truly,
GlassesUSA
I am using lenses since 10, hence I know how to identify quality on frames and glasses. Now, almost 50 years later I ordered this pair of glasses from them and my veredict is super positive. Nice frames and perfect design. Without doubt, I will purchase my future glasses using their Website again.
Dear Sebastian,
Thank you for the ringing endorsement. We're thrilled to hear that you enjoyed shopping on our site.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I just needed a low prescription and I didn't want to pay a ton of money for glasses. My glasses from GlassesUSA are cute and affordable.
Dear Emily,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
It was fun, easy and the outcome was great. It's a relief not to have to do the whole shopping of glasses, getting a new prescription, etc. My eye prescription has not change in years, so it's frustrating to have to go through the process, seeing a optician and then shopping, is time consuming, expensive and frustrating.
The only thing that was deceiving was the time line, at the ordering stage it said the order would take 3 days (maybe I didn't read it correctly, maybe that was just the shipping). But, in all honesty it was worth the wait and I'll be ordering prescription sunglasses very soon!
Dear Michelle,
We're thrilled to hear how much you enjoyed your shopping experience on our site. Production time for single vision lenses is up to 3 business days and free shipping by USPS is from 7 - 10 business days.
Thank you for taking the time to post a review and we look forward to your next visit for sunglasses.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Still have not received my glasses. Tried to track them and shows they have been sitting at same site for 3 days. Customer service was not helpful at all
Dear Kristi,
It appears that your glasses were delivered to you on Dec. 3. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
We hope that you are enjoying your new glasses and we are sorry that our customer service representatives were unhelpful in solving the delivery status of your order.
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lois,
We're sorry to hear that your frames were too big. We did forward you a link to our returns form which you have now filled out. You have requested a refund and that is precisely what we will do once we receive the glasses back at our facility.
Our 14 Day 'no questions asked' return policy offers our customers three options. Refund, exchange or store credit. We would have gladly assisted you in finding a more suitable frame size as you had requested in an email to our Customer Service Department. We do apologize if we did not respond directly to your inquiry regarding the frame and instead sent you the returns form only.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA