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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 17th among Eyeglasses sites.
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The "Try on" feature was great, helped me select frames. Great selection and easy check out. I cannot wait to get my glasses and see how perfect they are
Purchased a pair of progessive bifocals. The glasses look great and work fine in daylight. However, in dark conditions (night driving, watching tv in a dark room) the glasses produce a "ghost image" above the viewing area. I assumed this effect was a associated with progressive lenses. However I just purchase the same prescription in a different frame design from Zenni Optical. Crystal clear with not ghost image in any lighing conditions. I contacted GlassesUSA 20 days after receiving the glasses and they told me there was nothing they could due because it was past the 14 day return period. POOR QUALITY!
Dear William,
We are very sorry to hear that you are experiencing difficulties with your lenses. The 'ghost images' that occuring may be a reflection issue. The lenses that you chose do not come with an anti-reflective coating. However, our Service Manager will contact you today to assist in resolving the problem.
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
Your shape of glasses I love it! But none of your fault my eyes Dr. is very old and using old fashion machine eyes test. I discovered my brother and I are have the same eyes I knew it something wrong with lens. Must change the lens then I will be very satisfied!
Dear Max,
We have received your glasses and our Returns Dept. will be following up with you very shortly to assist you on the exchange order. Now that you have isolated the issue with your prescription, we will be able to produce the correct glasses for you.
Thank you for shopping on our site and we look forward to producing your new glasses.
Yours truly,
GlassesUSA
We'll see how they turn out but pleased with the selection and price. Hope they work as advertised. Irritated rgar i am being forced to right a review
Dear James,
We are delighted to hear how much you enjoyed our selection of frames. We have over 3,000 affordable frames to choose from and are always updating our selection.
If the glasses do not meet your expectations, we do offer a 14 Day 'no questions asked' return policy.
We hope that you will love your new glasses and appreciate your time to post a review.
Yours truly,
GlassesUSA
Good styles not great. Prices are good though. I can't believe I have to put in 100 characters. Dumb.
Dear Mikell,
We're glad that you loved the prices of our eyewear and hope that you found the glasses you were looking for.
Thank you for taking the time to post a review. We really appreciate it.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Great options and very easy to complete order
These will ship by holiday and my daughter will be extatic about the purchase
Dear Jennifer,
We're glad that you found our site easy to use. With over 3,000 affordable frames, there is something for everyone.
We hope that your daughter will love her new glasses.
Yours truly,
GlassesUSA
Second purchase this year! Thank you so much for making rimless glasses affordable and good looking!
Dear Stephen,
Thank you for the ringing endorsement. We're thrilled to hear that you enjoy shopping on our site for a great selection of affordable eyewear.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Excellent very easy to order.
First expierince
We shall wait and see how the eyeglasses look and feel when I get them. 5 stars
Dear Anna,
Thank you for the enthusiastic review. We're thrilled to hear how much you enjoy shopping on our site.
Thank you for taking the time to post a review and we hope that you will love your new glasses. If you are not satisfied. We do offer a 14 Day 'no questions asked' return policy.
Yours truly,
GlassesUSA
It took me a min but found what i was looking for... Fascinated with prices and models of glasses. Lot to choose from and great prices too
Dear Janet,
We're glad that you enjoyed your shopping experience on our site. With over 3,000 affordable frames, there is something for everyone.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I have called twice to get an update on my glasses. They cannot get me an answer and only say they appear to still be in production. Then they thought I cancelled the order which I had not as the cancellation was a completely different order number and was for contact lenses. Right now I am incredibly dissatisfied. A positive review will certainly be written if this gets resolved quickly and my products are as promised.
Dear Kelley,
We're sorry that you were not provided with an update on your glasses. They are on their way to you and we have sent you an email with the tracking status.
Our apologies for the delay and for not solving your delivery concern sooner.
We hope that you will love your new glasses when they arrive shortly.
Yours truly,
GlassesUSA
Ease of site. Complication in ordering special order. I will want to re-rate after I receive my order
Dear Dimples,
We're glad that you found our site easy to use. Upon reviewing your order, it appears that both frames are being produced with the respective prescriptions that were entered. One pair for reading with the correct reading prescription and a pair for single vision distance with the correct single vision prescription entered for it.
We hope this relieves any concern you may have had.
Enjoy your new glasses.
Yours truly,
GlassesUSA
OVER THE COURSE OF THE LAST 2-3 WEEKS I HAVE LOST 2 PAIRS OF GLASSES! I NEED MY GLASES FOR READING AD CURRENTLY MY JOB REQUIRED MY ABILITY T READ SMALL PRONT. THANKFULLY P JA MY EYE; $#*! PRESCRIBTINS ON LINE SO I WAS ABLE TO ORDER MY NEW GLASSES IMMEDIATELY.
FANTASTIC!
THANK YOU
Dear Myra,
We're happy to hear that you enjoyed your shopping experience and the ordering process was quick and easy.
Enjoy your new glasses and thank you for posting a review.
Yours truly,
GlassesUSA
GlassesUSA is a company that scams its customers by claiming short production times and fast delievery, however the reality is far from truth. They are extremely incompetent in delivering their own timeline and will never give any updates regarding your order even when you call them. Stay away from these people. I am going to make sure everyone I know and everyone they know never orders again from this website
Dear Abhinav,
We're sorry to hear that your glasses were delayed and apologize that our customer service representatives were unhelpful in solving your issue.
Meanwhile, your full refund has been issued and we do apologize for any inconvenience.
Yours truly,
GlassesUSA
Last time I ordered I paid for thin lens but the glasses I received lens were not thin at all. I hope these are correct or I will return them.
Dear Checo,
We're sorry to hear that the lenses in your previous order were not thin enough. If your new glasses do not meet your expectations, we do have our 14 Day 'no questions asked' return policy.
We hope you will enjoy your new glasses and appreciate your review.
Yours truly,
GlassesUSA
Have not received the glasses but these are great prices and a simple format to order. The ability to go find a good selection of quality products is valuable.
Dear Lee,
We're glad that you found our site easy to use. With over 3,000 affordable frames, there is something for everyone.
Thank you for taking the time to post a review and enjoy your new glasses.
Yours truly,
GlassesUSA
The prices are awesome, I really appre iate all the discounts on glasses that look really great. You also get the glasses out to the customers so fast. Thank you.
Dear Ryan,
We're happy to hear how much you enjoyed your shopping experience on our site. Our promotional discount coupons offer greater savings on our already affordable selection of frames.
We appreciate the 5 Star rating and look forward to your next visit.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Easy to use and shop! I love the try on feature! Very creative. I will definitely recommend this site to my friends and family!
Dear Leonel,
We're happy to hear that you found our site easy to navigate and that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
We appreciate your recommendation and look forward to your next visit.
Enjoy your new glasses.
Yours truly,
GlassesUSA
It was easy to order and the glasses were cheap. I haven't bought from here before so I don't know the quality of the glasses themselves but its a good way to get some glasses cheap when your in a pinch.
Dear Destiny,
We're glad that you found our site easy to use. With over 3,000 affordable frames, there is something for everyone.
Enjoy your new glasses and thank you for taking the time to post a review.
Yours truly,
GlassesUSA
It took far, far too long to receive my glasses. I still have not received my glasses and it has been over two weeks
Dear James,
It appears that you have now received your glasses. According to USPS tracking, they were delivered to you on Dec. 7.
We're sorry if the delivery time did not meet your expectations and hope that you love your new glasses.
Yours truly,
GlassesUSA
11/10! I've received countless compliments on my new Elliot glasses, and for the price, you honestly just can't beat it. They are so comfortable and they go with everything. Not to mention, they are SUPER stylish. I am so in love with these I don't even want to wear contact lenses anymore.
Dear Nicole,
Thank you for your enthusiastic review. We're thrilled that you love your new glasses.
Thank you for taking the time to post a review. We appreciate the 5 star rating.
We look forward to your next visit.
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Stephanie,
We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Thank you for taking the time to post a review and giving us a 5 Star rating.
Enjoy your new glasses.
Yours truly,
GlassesUSA