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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 17th among Eyeglasses sites.
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I ordered my glasses last month, received notification a week after that my glasses had passed the quality assurance test and was shipped out on 12/6. Last thing I was informed on was that USPS was awaiting my package's arrival. This was 11 days ago now. Whenever I get ahold of the company via email, I get a copied and pasted response saying they're "sorry I haven't received my glasses yet. There's no delay, we're still in the 7-10 business day frame. Well, this is a joke. Not only do I feel like no one cares but it seems to me that no one even knows where my package is. I asked for a simple answer on where it is. No one seems to know just that it's been shipped out. I called the company last week and was told "your package will be there between 24-48 hours"... still not here. How is that even a guarantee when you can't even tell me where it is? Very unsatisfied. I just want the glasses I ordered and I'll be on my way.
Nice website with a lot of options, good prices and great deals. Ordering system was easy and fast, clear way to select type of lenses
Dear Petra,
We're happy that you found our site easy to use and glad to hear how much you loved our great selection of affordable eyewear.
Thank you for taking the time to post a review and enjoy your new glasses.
Yours truly,
GlassesUSA
First time using GlassesUSA and ordering glasses online... it was super easy, even uploading my prescription! I appreciate how easy it was, TY!
Dear Karla,
We're glad that you enjoyed your shopping experience and happy that you chose GlassesUSA.com for your first online eyewear purchase.
Thank you for taking the time to post a review. We really appreciate it.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Fast, easy, good selection. Had no trouble finding what I was looking for, and the prices were great!
Dear David,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for taking the time to post a review. We appreciate it very much.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Love it! Easy and affordable! Tons of frames to choose from and so many coupon codes to choose from.
Dear Xuan,
Thank you for the enthusiastic review. We're thrilled to hear how much you enjoyed shopping on our site and our great selection of affordable eyewear.
Thank you for taking the time to post a review and we look forward to your next visit.
Yours truly,
GlassesUSA
Had to call to see if shipping was by mail. Representative nice and helpful. It would have saved my time to have just seen USPS only on the website shipping selections.
Dear Earl,
We're glad that you found our site easy to use and happy to hear that our customer service representative was helpful in solving your issue. We are sorry if the shipping options weren't clear while you were processing your order. Changes in an order can be made up until the Quality Assurance test.
Our customer service representatives are available 24/7 at 1 844 244-1186 or by live chat on our site.
Thank you for taking the time to post a review and enjoy your new glasses.
Yours truly,
GlassesUSA
However, I do wish that there were more options for kids but I love how durable their frames are!
Dear Mellisa,
We're happy to hear that you found our site easy to use. Our kid's selection (https://www.glassesusa.com/kids-glasses) is constantly updating to include more frames so please check back the next time you are in need of glasses for kids.
Thank you for the 5 Star rating. We appreciate it very much.
Yours truly,
GlassesUSA
I am very happy with this website... it's very nice to try on styles and select a good pair of frames!
Dear Byron,
We're delighted that you enjoyed your shopping experience on our site and happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Thank you for the 5 Star Rating and enjoy your new glasses.
Yours truly,
GlassesUSA
It's been a month since I ordered a pair of progressive glasses, and I still haven't received them. After almost 3 weeks, they still had not started production. Customer service "disconnected" three calls until finally a supervisor assured me they'd be here 2 days ago, or he would give me some compensation. Nope. Now says he can't control the post office, even though the post office just received them this morning. Horrible company, horrible service, and I'm guessing it'll be a horrible product.
Dear Kate,
We are very sorry to hear that our service representatives were unhelpful in solving the issues regarding your order. It appears that you have now received your glasses and we hope you are enjoying them.
Our Service Manager will contact you today regarding your shopping experience.
Yours truly,
GlassesUSA
I love shopping here! The only down side is that there are so many to choose from, it's hard to make up my mind!
Dear Alicia,
We're delighted to hear how much you enjoy shopping on our site. With over 3,000 affordable frames, there is something for everyone.
Thank you for shopping with us and for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Buying eyeglasses online makes me uncertain. I'm not sure, if the glasses will fit correctly or if I will actually like them once I put it on my face. I like the fact that Glasses USA allows you to upload a picture of yourself with the glasses on. It gives you an idea of what they might look like on you. However, I am so happy they have a in-home try on option. Which will give me time to see how the glasses really look on my face.
Dear Diyonna,
We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Our Home Try-On offer gives you plenty of time to assess your new glasses and if you are not satisfied, simply return them.
We hope you will love your new glasses.
Thank you for taking the time to post a review.
Yours truly,
GlassesUSA
GOOD PRICES AND NICE INVENTORY, LOVE THE SELECTIONS, ANS STYLES, AND COLORS, AND BRANDS, AND FRAMES, AND ALL TO PICK FROM!
Dear Paul,
We're happy to hear that you enjoyed your shopping experience on our site. With over 3,000 affordable frames, there is something for everyone.
Thank you for taking the time to post a review and for the 5 Star rating.
Enjoy your new glasses.
Yours truly,
GlassesUSA
The customer service representative was the best! She was courteous, professional and very helpful. She made sure I was satisfied with the purchase. She searched for a coupon for me to have a lower price that I could afford.
Dear Beatrice,
Thank you for your positive review. We try our best to provide the best quality products at affordable prices and satisfactory customer service that puts the customer first. We are glad one of our promotions came in handy!
Thank you for shopping with us.
Best Regards,
GlassesUSA.com
Great website. Even better service. Highly recommend. Was looking for looking for a specific look that I couldn't find in any store, and was able to find it in no time at glassesusa.com.
Dear William,
We are delighted to know we possessed something you were longing for. Stay tuned for even greater selections.
Happy to have you aboard!
Best Regards,
GlassesUSA
So far so good! I hope I like them when they get here! I ordered two pair. I'm hoping they ship quickly as I am leaving on vacation in a little over a week.
Dear Jessica,
Thank you for your delightful review. We cannot wait for you to get your brand new glasses and get to enjoy them on your vacation!
Best Regards,
GlassesUSA
It is so easy and fast to figure out the website and there are amazing deals the help people on a budget get the glasses they need.
Dear Karen,
We're glad that you found our site fast and easy to use. With over 3,000 affordable frames, there is something for everyone.
We appreciate the 5 Star rating very much.
Enjoy your new glasses.
Yours truly,
GlassesUSA
This is the second time I've purchased glasses from GlassesUSA and as before my total cost is less than just the frames at a local optical store. Excellent quality and excellent prices.
Dear Jerry,
We love hearing from our loyal customers and delighted that you love your glasses.
Thank you for the enthusiastic review and for taking the time to post it.
Enjoy your new glasses.
Yours truly,
GlassesUSA
The best prices wow I'm impressed! Never going anywhere else for glasses ever again! Super easy and not a hassle at all.
Dear Lilah,
We are thrilled to hear you enjoyed our glasses and certainly feel privileged to have won you aboard!
We look forward to your next visit!
Best Regards,
GlassesUSA
The website is great. I love the feature to try it on. The glasses and deals are amazing. I would recommend this over glasses at the office anytime.
Dear Desiree,
We invest very much in providing astounding shopping experiences in every way possible to our customers. It is certainly refreshing to hear that we hit the mark for you!
Thank you for your recommendations. Make sure to spread the word!
Best Regards,
GlassesUSA
Having a chance to order inexpensive backup glasses from the clearance stock is awesome! I am always losing or breaking glasses, so spares are just common sense. Having my real prescription makes all the difference in the world, compared to generic "Readers".
Dear Allen,
We are happy to hear you are pleased with the glasses and promotions we advertise.
We will definitely keep these going and they will in deed keep you satisfied.
Thank you for choosing GlassesUSA.com.
Best Regards,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Brittany,
We understand that there was a delivery delay with the shipment of your glasses. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Our Service Manager was in touch with you to help resolve the delay and it appears that you have now received your glasses.
We hope that you are enjoying your new glasses and apologize for any inconvenience.
Yours truly,
GlassesUSA