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GlassesUSAReviews 3,819

2.1

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GlassesUSA Reviews Summary

GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 17th among Eyeglasses sites.

service
845
value
594
shipping
622
returns
369
quality
508
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14,120 reviews

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Illinois
1 review
0 helpful votes
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SO EASY
December 29, 2018

There are tons of choices with great deals. The online ordering makes things easy and quick. This is my 2nd time ordering on the site and will continue to use.

Date of experience: December 27, 2018
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Jon,

We're glad that you found our site easy to use. With over 3,000 affordable frames, there is something for everyone.

Thank you for returning to our site for your second purchase.

Enjoy your new glasses and we look forward to your next visit.

Yours truly,
GlassesUSA

Kansas
1 review
0 helpful votes
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Amazing Customer Service!
December 29, 2018

I broke my glasses and within minutes I got an email response with a credit for my next pair! Very fast and willing to work with you!

Date of experience: December 26, 2018
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Lauren,

We're delighted to hear that our customer service representatives were helpful in providing you with a store credit in a timely manner. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met.

Thank you for taking the time to post a review.

Yours truly,
GlassesUSA

Pennsylvania
1 review
0 helpful votes
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Easy to order
December 29, 2018

It was fast and clear how to select the glasses and place the order. The price with 65% off for the Christmas is more reasonable than I expected.

Date of experience: December 25, 2018
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Mina,

We're glad to hear that you found our site easy to use and enjoyed our great promotional discount coupons for even the best savings on eyewear.

Thank you for taking the time to post a review and we look forward to your next visit.

Enjoy your new glasses.

Yours truly,
GlassesUSA

California
1 review
0 helpful votes
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NICE GLASSES
December 26, 2018

The glasses and order process is easy, their customer service, on line chat, return is the worst. 1

Date of experience: December 24, 2018
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Debra,

We're happy that you enjoyed our selection of eyewear and the easy ordering process. Mind you, we are sorry to hear that our service representatives were unhelpful in assisting you better through the returns process. It does appear that you have now received a pre-paid return shipping label.

Thank you for shopping on our site and we hope you will consider our Home Try-On offer again.

Yours truly,
GlassesUSA

New York
1 review
0 helpful votes
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Easy & Inexpensive
December 26, 2018

Shopping at this site was easy and the prices were excellent. This is my second order from Glassesusa. They provide updates on the status of the order and the final product is great.

Date of experience: December 24, 2018
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Joel,

Thank you for the enthusiastic review. We're thrilled to hear how much you enjoy shopping on our site.

We appreciate the 5 Star rating.

Enjoy your new glasses and we look forward to your next visit.

Yours truly,
GlassesUSA

Virginia
1 review
0 helpful votes
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Simple and Easy
December 26, 2018

Excuse the redundancy but it really was exactly that, Super simple and Super easy to pick my frames add my coupon and buy them!

Date of experience: December 23, 2018
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Brian,

We're thrilled to hear how much you enjoyed your shopping experience and delighted that you found our site both simple and easy to use.

Thank you for taking the time to post a review and for giving us a 5 Star rating.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Washington
1 review
0 helpful votes
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Good deal
December 26, 2018

It was a good deal, I like it I every time order here. They have good product and fast delivery as well

Date of experience: December 23, 2018
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Shogofa,

Thank you for the ringing endorsement. We're thrilled that you enjoy your shopping experience on our site.

Enjoy your new glasses and we look forward to your next visit.

Yours truly,
GlassesUSA

Michigan
1 review
0 helpful votes
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Glasses order
December 25, 2018

So far, so good. Will wait for my glasses to see if they turn out they way I wanted. Fairly easy checkout and easy to understand website. Found my glasses fast.

Date of experience: December 22, 2018
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Heather,

We're happy to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.

We hope that you will love your new glasses. If you are not satisfied, we do offer a 14 Day 'no questions asked' return policy.

Thank you for shopping with us.

Yours truly,
GlassesUSA

Georgia
3 reviews
36 helpful votes
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Still waiting
December 25, 2018

After ordering my glasses & following them, they seemed 2 be stuck n quality assurance so I called yesterday (12/21). The rep told me they had shipped on 12/18, yet I have not received an email w/ tracking # nor could rep give me 1. I sent an email last evening with questions & received a response that a Vision Care Specialist would contact me shortly. Yet 2 hear from them. I just want 2 know when 2 expect my glasses as Your website promised. Things seem a bit unorganized.

Date of experience: December 22, 2018
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Kathy,

We're sorry to hear that our service representatives were unhelpful in providing you with the delivery status of your order. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.

It appears that your glasses are en route to you. Our Service Manager will contact you directly with the USPS tracking number.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Texas
1 review
0 helpful votes
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Feeling Pretty Good!
December 23, 2018

This is the 3rd pair of glasses I've bought from you. Customer Service was particularly helpful this time! Thanks!

Date of experience: December 21, 2018
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Walter,

We're thrilled to hear how much you enjoy shopping on our site and are delighted that you found our customer service representatives helpful.

Thank you for taking the time to post a review.

Enjoy your new glasses and we look forward to your next visit.

Yours truly,
GlassesUSA

Arizona
1 review
0 helpful votes
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Great!
December 23, 2018

Very user friendly, love the prices and would recommend family and friends. My co-worker is going to try the website for her next order.

Date of experience: December 21, 2018
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Alice,

Thank you for the enthusiastic review. We're thrilled to hear how much you enjoyed shopping on our site.

We appreciate your recommendation and for taking the time to post a review.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Ohio
1 review
0 helpful votes
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Awesome
December 23, 2018

Easy to use and find good glasses. The variety is great, and colors. I cannot wait to receive them. I will send a review once receive the glasses and how long took to receive them.

Date of experience: December 20, 2018
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Debra,

Thank you for the enthusiastic review. We're thrilled to hear how much you enjoyed shopping on our site and happy that you loved our great selection of affordable eyewear.

We look forward to your next review once you have received your glasses.

Yours truly,
GlassesUSA

Oregon
1 review
0 helpful votes
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Excellent
December 20, 2018

This is the second pair of glasses i buy from GlassesUSA.
Excellent service, website pretty easy to use, thanks GlassesUSA

Date of experience: December 19, 2018
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Andres,

We love hearing from our loyal customers and appreciate your enthusiastic review. We are pleased that you find our site easy to use and enjoy our great customer service.

Thank you for taking the time post a review and for giving us a 5 Star rating.

Enjoy your new glasses and we look forward to your next visit.

Yours truly,
GlassesUSA

Wyoming
1 review
0 helpful votes
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Good value
December 20, 2018

I am a return customer. Recommend this business to others. I believe this is a more economical way to order eyeglasses

Date of experience: December 19, 2018
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Gerald,

Welcome back! We're delighted to hear from you and appreciate your recommendation.

Thank you for taking the time to post a review and for giving us a 5 Star rating.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Utah
2 reviews
0 helpful votes
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Easy process
December 20, 2018

I broke my current glasses and needed a fast and simple replacement. It was simple and easy to order.

Date of experience: December 19, 2018
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Chrystal,

Thank you for choosing GlassesUSA.com. We're delighted that you found our site easy to use and found the glasses that you were looking for.

We appreciate the 5 Star rating very much.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Arizona
1 review
0 helpful votes
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So far so good
December 19, 2018

Easy to use website, like the try on option, excited to see what the glasses are like, reasonable pricing, online help

Date of experience: December 18, 2018
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Debra,

We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.

Enjoy your new glasses and we look forward to your next visit.

Yours truly,
GlassesUSA

New York
1 review
0 helpful votes
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Coupons
December 19, 2018

Too many coupon codes all over the web site and all differenct ons on various emails. You never feel like you got a good deal knowing there are too many codes made available to you.

Date of experience: December 18, 2018
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Eduardo,

We're sorry to hear that you experienced some confusion with our promotional discount coupons. We do update our coupons frequently to offer our customers the very best savings and apologize if it made it difficult to choose a discount coupon code.

You did manage to select a great discount coupon, LENSES70, for a 70% discount off the cost of the lenses.

Enjoy your new glasses and thank you for choosing GlassesUSA.com.

Yours truly,
GlassesUSA

Georgia
1 review
0 helpful votes
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I ordered two pairs of glasses. One for my wife and one for myself. The progressive prescription in both was correct and the frames were as pictured on the site. Also, the edges of the lenses was well finished. My only negative is that it took more time to order from GlassesUSA than it took to get a pair of prescription glasses from China. Perhaps this is a result of the quality control or just a shipping problem.

Date of experience: December 18, 2018
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Chris,

We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you love your new glasses.

Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.

Thank you for taking the time to post a review.

Yours truly,
GlassesUSA

Texas
1 review
0 helpful votes
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Frame purchase
December 19, 2018

Purchased frames to fit prescription lenses discounted amount was fairly priced

That is about it. Need 100 characters to submit

Date of experience: December 17, 2018
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Richard,

We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found our great selection of frames affordably priced.

We appreciate the 5 Star rating very much.

Enjoy your new glasses.

Yours truly,
GlassesUSA

Idaho
1 review
0 helpful votes
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Buying experience was easy
December 19, 2018

Wow. That was easy. I never leave reviews - who knows how much or whether I will actually like the frames, but the process and the price (coupon) sure was easy and nice.

Date of experience: December 17, 2018
GlassesUSA C. — GlassesUSA Rep
over a year old

Dear Aaron,

We're happy to hear you enjoyed your shopping experience. We'll continue to offer discount coupons on our already low prices for even greater savings.

We hope that you will your new glasses. If you are not satisfied, we do offer a 14 Day 'no questions asked' return policy.

Thank you for taking the time to post a review.

Yours truly,
GlassesUSA

From the business

GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.


glassesusa.com
Founded in 2008
New York, NY, United States