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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 17th among Eyeglasses sites.
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Not happy with my purchase.
Glasses was inexpensive and the frames shows it. Glasses broke and the handles are too delicate. Going back to my regular eyeglass shop.
It would seem there are severe communications problems. One dept. Cannot call another... only email. An incorrect order once placed cannot be corrected/adjusted, while customer verbally works with a customer rep. When I call back is within 20 minutes of placing order. Technical issues as trying to match glasses to polarised lenses. Getting help with lost USPS package of glasses.
Dear Robert,
We're sorry to hear that you have encountered some difficulties with your order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. As a loyal customer, with several orders over the past few years, we want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Our Service Manager will contact you directly to help resolve any issues.
Yours truly,
GlassesUSA
I ordered a pair of glasses. They arrived with both the earpieces and the noses pieces completely straight as if they missed a step in the manufacturing. I returned these for an exchange of a new frame or a corrected frame. When the glasses were returned to me, they were exactly as they were when I returned them with no correction made. When I asked for a return label to return the glasses since it doesn't seem that the company is able to fix them, I was told that I had used up my returns and that I was not eligible to receive a refund even though I was very unhappy. I am tired of dealing with this company, do not want an exchange, I just want my money back. I spoke with a supervisor and was told the same thing. Apparently, there really is NO money back guarentee.
Dear Cathy,
We're sorry to hear that you experienced difficulties with the frames that you had ordered. We do offer a 14 Day 'no questions asked' return policy that includes options for a full refund, a store credit or an exchange. While store credits and exchanges are non-refundable, the subsequent order can be returned one more time for either store credit or exchange.
Our Service Manager will contact you directly to help resolve your issue.
Yours truly,
GlassesUSA
Home try on was easy and simple to do. The company kept me notified every step of the way. Thank you!
Dear Christina,
We're glad to hear you found our site easy to use and enjoyed our Home Try-On offer. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and part of that commitment is keeping you updated on the status of your order.
We appreciate your ringing endorsement and look forward to your next visit.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I needed some reasonably priced pair of glasses for driving. These fit the bill. Big selection, seem to be good quality. Came quickly and look decent.
Dear Elisa,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found a great pair of glasses for driving.
Thank you for shopping on our site and for the 5 Star rating. We appreciate it very much.
Yours truly,
GlassesUSA
It was amazing i loved it was great have a happy new year have fun with the rest of your sad little lives
Dear Ryan,
We're happy to hear that you enjoyed your shopping experience on our site.
Enjoy your new glasses and thank you for taking the time post a review.
Yours truly,
GlassesUSA
Didn't take long, good prices! They corrected a wrong prescription number I accidentally entered! Will use again if they arrive quickly.
Dear Brian,
We're happy to hear that you found our site easy to use. Each order is individually checked before it goes into production to ensure that everything is correct.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Clear directions. Fast, simple process. Product is well made and comfortable. All in all, a very positive experience.
Dear Garrett,
Thank you for the enthusiastic review. We're thrilled to hear how much you enjoyed shopping on our site.
We appreciate your time to post a review and look forward to your next visit.
Yours truly,
GlassesUSA
This thing is telling me to write at least 100 characters so heres this asdfjkl; asdfjkl; asdfjkl; asdfjkl; asdfjkl; asdfjkl; asdfjkl; asdfjkl; asdafjkl; asdfjkl; asdfjkl; asdfjkl; asdfjkl; asdf
Dear Jennifer,
Thank you for choosing GlassesUSA.com. We hope that you enjoyed your shopping experience on our site.
Your glasses are currently in production and will be shipped out to you shortly.
Yours truly,
GlassesUSA
Had trouble and a lot of time checking filters on. I also called and I couldn't understand the gentleman on the phone.
Dear Ellyn,
We're sorry to hear that you encountered difficulties while shopping on our site and that our customer service representative was unhelpful in solving your issue.
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed with the level of service you received, and for that, we are very sorry. We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
Just ordered these glasses, don't know how they'll work out until I see them in person. I didn't want to take the chance of ordering a prescription online, I prefer to have my Dr fill it in their office.
Dear Cindy,
We're happy to hear that you found frames in the style and shape you were looking for. Our state of the art lab produces the highest quality prescription lenses. If you are not satisfied with your glasses, we do offer a 14 Day 'no questions asked' return policy.
Thank you for choosing GlassesUSA.com and enjoy your new glasses.
Yours truly,
GlassesUSA
Great web site with huge selection and the "try on" ability is key to selecting best style, plus it is kind of fun
Dear Michael,
We're happy to hear that you enjoyed our great selection of affordable eyewear. Our Virtual Try-On feature really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Great selection of glasses at great prices and easy to use order form. Free shipping is also a plus
Dear Diane,
We're delighted that you love our great selection of affordable eyewear and found our site easy to use.
Thank you for shopping with us and we look forward to your next visit.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I wish I could review the actual product I ordered - pretty basic single vision glasses. Sadly, I haven't received them yet. Glassesusa.com advertises 2-3 business day production, then up to 10 business day shipping. Each step has taken longer than advertised, and the website fails to mention the lengthy 5-stripe QA process. They also don't reveal that it takes at least 7 days for glasses to go from their sorting facility to DHL E-commerce. This is where my order has supposedly been sitting for the past 7 days, waiting to go to USPS.
I ordered from an online competitor 2 days after I placed my order here and received those glasses within 6 days for less money.
Dear Kelly,
We're sorry to hear that your glasses were delayed in shipping. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible. According to USPS tracking, your glasses are expected to be delivered on Jan. 3.
If you require any further assistance, please do not hesitate to contact our service representatives 24/7 at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA
Always happy with you guys, good price, good service, excellent frames, you guys are the best in glasses.
Dear Lina,
Thank you for the enthusiastic review. We're thrilled to hear how much you enjoy shopping on our site for the best prices, service, and selection.
We appreciate your time to post a review and look forward to your next visit.
Yours truly,
GlassesUSA
Okay yall, I've been wearing glasses for years. In fact, I still have my FIRST EVER pair of glasses in mint condition. I know how to treat my glasses. And i understand what normal wear and tear does. HOWEVER I decided 3 months ago to try ordering a pair of glasses online and glasses US was where i decided to go. The ordering process is fairly simple. Production seemed to be fairly quick. Glasses were stuck in "quality assurance" for quite some time. Eventually, I did receive them. At first, I LOVED them. They're stylish, they look good on me. BUT I had them for THREE months and noticed one day that one of my lenses was not sitting correctly in the frame. I made my first attempt to contact them a this point and was told I was outside the return frame. ((Keeping in mind the return frame you get is only FOURTEEN DAYS!)) Anything more than that they said was my responsibility. Since they weren't technically broken yet I let it go. That is until TWO DAYS LATER the lense completely pops put of the frame as I am cleaning the glasses which at this point i see that the top of the frame was not fully attached to the bridge piece. So, at this point i call them again because, it has only been 90 days and I am now completely out of a pair of glasses. Spoke with a "gentleman" in customer service who gave me a run around about the "return and exchange period" Even though it clearly states on their website that they have a 365 day warranty for any manufacturing defect. He tells me this is an issue he can not help me with and that he'll need to email the returns department and then they will get in touch with me within 1-2 business days with a form to fill out, that i then have to return to them for them to either approve or deny. So, looks like i'm out of a pair of glasses for an undetermined amount of time (maybe permanently?). I just think this is a real crappy way to run a business ESPECIALLY when your customers rely on your product to SEE. Regardless of how this all turns out, I'll never be ordering another pair from them again.
Dear Ashley,
We're very sorry to hear that you have experienced problems with your glasses and that our customer service representative was unhelpful in solving your issue. All frames have a 365-day manufacturer’s warranty. In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a 50% store credit towards another pair of eyeglasses.
Our Customer Service Manager will contact you directly to assist you personally.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
The best selection of prescription glasses at the very best price! I am getting two complete pair of glasses for the price of one.
Dear Tim,
We delighted to hear how much you enjoyed our great selection of affordable eyewear. We're glad that you applied our BOGOFREE promotional discount coupon to purchase two pairs of glasses for the price of one.
Thank you for the 5 Star rating and enjoy your two new pairs of glasses.
Yours truly,
GlassesUSA
Only issue was you had not retained my prescription info so it was incumbent on me to sift thru my emails to find it.
Dear Sandra,
We do offer the option for saving your prescription by logging into your account if you had placed one at the time of your original purchase. If an account was never created, we do have your prescription on file from previous orders which our customer service representatives can retrieve on your behalf.
Our service representatives are available 24/7 at 1 844 244-1186 or by live chat on our site for any assistance you may need.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Great quality glasses at amazing prices. I have never had options for what to wear in my life! This has made it easy!
Dear Christina,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for taking the time to post a review and enjoy your new glasses.
Yours truly,
GlassesUSA
I never give 4/5 stars. The process was easy and that I am presently unemployed, it is saving me big bucks and that really is appreciated.
Dear Robert,
We're happy to hear that you found our site easy to use and enjoyed our great selection of affordable eyewear.
Thank you for taking the time to post a review. We appreciate it very much.
Enjoy your new glasses.
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Stephanie,
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed with the glasses you received, and for that, we are very sorry. That is why we have a 14 Day 'no questions asked' return policy.
Yours truly,
GlassesUSA