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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 18th among Eyeglasses sites.
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I ordered glasses on October 5th from this company. They e-mailed me to say they were being produced. I didn't hear from them again. When I reached out at the end of October, they said the glasses I picked out of stock (but never contacted me to let me know).
They offered to ship me a different frame and I accepted, letting them know I'd moved to a new address (which I'd updated on their website). Almost a month later, I checked to see where the glasses were and they'd been delivered to a post office near my old address across the country.
I contacted them and was told to call USPS myself and ask them to "redirect" the shipment (as if that's a thing that could be done without money). I tried calling USPS and decided not to wait the hour it'd take to fix GlassesUSA's mistake. I have asked for a refund and heard nothing.
No glasses, no refund. It's been almost two months now. If you like being stolen from, give them a try.
This is my second time using GlassesUSA. Great products, easy to order, nice to have an extra set. Highly Recommend
Dear Mark,
Thank you for the ringing endorsement. We're thrilled to hear that you enjoyed shopping on our site.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Amazing glasses and amazing company!, I have been buying my glasses here for years and I have been nothing but satisfied. Thank you thank you glasses usa!
Dear Nathaly,
We love hearing from our long and loyal customers. Thank YOU for the ringing endorsement. We're thrilled to hear that you enjoy shopping on our site.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Order would not take the welcome65 coupon code that I was offered. Why would you send me the email without honoring the coupon. So I just checked out with the normal price. I like your website, but it didn't give me the discount I was promised
Dear Elizabeth,
All coupons on our sites are subject to certain limitations stated on the main page of our website.
We apologize if you got confused by our promotions. Kindly check your email and see if you would like to accept the alternative coupon we are offering.
Thank you for reaching out to us.
Best Regards,
GlassesUSA
This is my third order with glassesusa.com. Always easyespecially since they keep my Rx on hand. Frames are as good quality as anywhere else; styles are up to date; lens coatings are effective. I couldn't be more pleased. I will remain a customer.
Dear Don,
We love hearing from our loyal customers and thrilled to hear how much you have enjoyed shopping on our site for affordable, quality eyewear.
Thank you for taking the time to post a review. We really appreciate it.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Very easy to use. Used coupon and received a fantastic deal. Trying them out under the money back guarantee
Dear Gary,
We're happy to hear how much you enjoyed your shopping experience on our site. Our promotional discount coupons offer greater savings on our already affordable selection of frames.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Easy once you get used to it was a little confusing at first but it got easier. Too many choices and selections of options.
Dear Joe,
We're happy to hear that you managed to place an order. Our customer service representatives are always available 24/7 at 1 844 244-1186 to offer any assistance you might need.
Thank you for taking the time to post a review and enjoy your new glasses.
Yours truly,
GlassesUSA
I requested replacement nose pads. After spending no less than 2 hours on the phone and at least 8 emails and waiting 9 WEEKS, they have still NOT arrived. I went to Walmart to buy my new glasses. They replaced my glasses usa nose pads in about 5 minutes. I regret all the time I wasted with glasses usa. I will never return to glasses usa.
Dear Linda,
We realize that our service representative was unhelpful in solving your issue and understand your frustration at having not been received the nose pads as you had requested.
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed with the level of service you received, and for that, we are very sorry. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
The nose pads were sent out to you and we apologize for the delay.
I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
Most affordable and easiest way to buy glasses. I will definitely be using them again very soon. Thank you so much!
Dear Shannon,
We're glad that you found our site easy to use. With over 3,000 affordable frames, there is something for everyone.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I have ordered glasses through GlassesUSA.com for many years. I have always been satisfied with their quality. After of 6 pairs of glasses I have yet to have one issue. Alternatively, I have ordered 4 pairs from glassesshop.com and have had problems with every pair.
Dear Ashton,
Thank YOU for the ringing endorsement. We love hearing from our long and loyal customers and are thrilled to hear how much you enjoy shopping on our site.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
When I ordered my glasses, Glasses USA had a promotion going. Not only did I get designer glasses, I bought them for a fraction of the price I expected to pay. Thanks GlassesUSA
Dear Hettie,
We're happy to hear how much you enjoyed your shopping experience on our site. Our promotional discount coupons offer greater savings on our already affordable selection of frames.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
This is an easy way to shop for glasses. I would like to see the filters improved so the selection can be narrowed down to exactly what I am looking for. But overall, this is a good alternative.
Dear Millicent,
We're delighted to hear that you enjoyed shopping on our site. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and your feedback is an invaluable part of the process.
Thank you for taking the time to post a review and enjoy your new glasses.
Yours truly,
GlassesUSA
I click on frames. They say $58. Add them to cart. Turn in $78. Do it all over again. Same problem. This is with no add-ons at all. The 65% discount wouldn't work, so I ended up getting less stuff. I've had nothing but great experiences in the past but the last couple of days dealing with the site have been ridiculous. Wish I could've gotten what I wanted at the price that they should have been (considering the supposed coupon applying to "everything").
Dear Michael,
We're sorry that you had difficulties while shopping on our site. We are committed to ensuring that our customers’ needs are being met. Often these issues can be solved through our customer service representatives who are available 24/7 at 1 844 244-1186.
Your new order is in production and will be shipped out to you shortly.
We apologize, again, for the difficulties and hope you enjoy your new glasses.
Yours truly,
GlassesUSA
Easy to navigate and order I ENJOYED purchasing my new glasses for a cheap price. Thank you glassesusa
Dear Sabrina,
Thank YOU for the ringing endorsement. We're thrilled to hear that you enjoyed shopping on our site.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Bought several pairs of glasses for myself and other members of the family. Pleased with prices and quality. Why pay more if you don't actually need them in an hour?
Dear Karla,
We love hearing from our loyal customers and are thrilled at how much you have enjoyed your shopping experience on our site.
Thank you for the ringing endorsement and we look forward to your next visit.
Yours truly,
GlassesUSA
The order was easy but the glasses (2 pairs, one for female, one for male - each with different RX's) arrive with the correct frames and glass style but both pairs had the same RX. Curious how the order was processed. RX is like finger prints, no two people are alike, yet both pairs were the same OD, OS and additive segment.
Dear Kenneth,
Thank you for reaching out to us.
Behind the screens lie our professional team of ophthalmologists, optometrists and opticians who do their best to produce, ensure and deliver quality products. This does not, however, eradicate human error entirely. We apologize that this has befallen your order specifically - this is a very rare occurrence and is not typical of GlassesUSA.
Regardless, we can see that you have filled out a Returns Authorization Form and we are currently waiting on you to return your glasses so we can get them corrected. Our 14-days policy has you covered!
Once we get the glasses back in our facilities they will be produced and resent back to you in a an expedited manner. We hope you enjoy the quality and fashion of the products so much you will consider overlooking this small mishap. In turn, we will definitely not disappoint in offers or any future purchases!
Thank you for choosing GlassesUSA.
Best Regards,
GlassesUSA
Your website was a bit sluggish tonight but i managed to get my order(s) in. The site just sits on the order page with the orange bar and flashing dots
Dear Thomas,
We're happy to hear that you managed to place an order. Our customer service representatives are always available 24/7 at 1 844 244-1186 to offer any assistance you might need.
Thank you for taking the time to post a review and enjoy your new glasses.
Yours truly,
GlassesUSA
The process is quick, easy, and accurate; the product is a good value. The service is great.
I give this company and its service an "A".
Dear Mark,
Thank you for the ringing endorsement. We're thrilled to hear that you enjoyed shopping on our site.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I full glasses width would be great, and software that let you wear the frames would be even better.
Dear Benjamin,
With over 3,000 affordable frames on our site, there's something for everyone. We are sorry if you had any difficulty finding the right frame width. We do have a filtering feature that allows you to narrow down the search according to actual frame measurements. If you would like any assistance on how to use this feature, please contact our customer service representatives 24/7 at 1 844 244-1186 or by live chat on our site.
Thank you for taking the time to post a review and enjoy your new glasses.
Yours truly,
GlassesUSA
This is my third pair... all were great to wear and easy to use. I would do this again after me next doctor visit if needed
Dear Thomas,
Thank you for your positive review. It is great to have encouraging customers such as yourself aboard.
Best Regards,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nico,
Thank you for reaching out to us.
Your case was passed on to our Customer Service Manager and she has already contacted you to resolve the issue. Kindly check your email and confirm with her so we can resend it to you as soon as possible.
Thank you for giving us the opportunity to make this right. We hope the alternative solution offered will make up for this mishap.
Best Regards,
GlassesUSA