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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 18th among Eyeglasses sites.
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Got it and it was quick and easy! Very easy and very cheap way. Can always depend on glasses usa for all my glasses needs. Can't thank Glasses USA enough.
Great, but confusing plethora of different coupons and pricing, Takes some effort to get the best price.
Dear Lawrence,
We're happy to hear that you managed to find a great promotional discount coupon to use on your order. Our apologies for any confusion that you may have experienced in finding the best suitable discount code. We are delighted that you took advantage of our buy one, get one free BOGO promotion.
Thank you for taking the time to post a review and enjoy your new glasses.
Yours truly,
GlassesUSA
My experience went from bad... to worse... to pathetic.
Ordered new glasses 10-23-18 got email they would arrive 10-29-19... They sent them to the wrong address (no... it was not a typo on my end). It then took them almost 2 weeks to re-route the glasses... not to me... but back to their office. Tried a number of times to email asking for new shipment date... to no avail. Called several times and spoke with the worst Customer Care people ever! Total waste of my time! It's been over a month and I have no glasses... and no refund. Not a way to run a business. AVOID THIS COMPANY!
Dear Keith,
Thank you for reaching out to us and giving us the opportunity to rectify the situation.
While we do try to ensure speedy deliveries, we expect our packages to be handled with care throughout their journey. Packages reach several depots and go through multiple hands before they reach their destination. They are also subject to human error.
Unfortuantely, your package, along with a number of other consignments that were sent out on the same day as yours, experienced processing conditions and were returned back to sender.
Regardless, your order was refunded and the estimated delivery for your ongoing order is today, December 4th.
We apologize for the mishap and hope you enjoy your new, free pair of glasses.
Thank you for doing business with us and we hope to see you soon.
Best Regards,
GlassesUSA
I could NOT Use the Discount Code I wanted to use on the Frames I Wanted. They Trick you into cheaper Frames, cant use it on PREMIUM frames, total Bait and switch
Dear Carl,
We are sorry for any confusion regarding our promotional discount coupons. While our coupons do have limitations, there are discount coupons for premium frames as well. A list of our current discount coupons can be found at https://www.glassesusa.com/coupons-and-promotions
Our customer service representatives are available 24/7 at 1 844 244-1186 or by live chat on our site to assist you.
We do hope you enjoy your new glasses and apologize for any misunderstanding.
Yours truly,
GlassesUSA
Great very helpful website easy to use. Glass fittings and the try on experience help make the decision.
Dear Mike,
We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Best website by far for ordering glasses online for a reasonable price. Where else can you get 65% off any frames you want?
Dear Rafael,
We're happy to hear how much you enjoyed your shopping experience on our site. Our promotional discount coupons offer greater savings on our already affordable selection of frames.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Very disappointed I have barely a week with my glasses and they already broke in the most stupid way because the quality of the lens is not as good as they say
Dear Ydelisa,
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed with the glasses you received, and for that, we are very sorry. Our 14 Day 'no questions asked' return policy provides our customers with a pre-paid return shipping label so that they may return their glasses for a refund, exchange or store credit.
It appears that your return request is in process. Once we have received the glasses, your full refund will be issued.
Yours truly,
GlassesUSA
Froze when trying to place order so had to restart. Otherwise no problems. Hope the glasses look as good on me as they did on my picture.
Dear Becky,
We're happy to hear that you managed to place an order. Our customer service representatives are always available 24/7 at 1 844 244-1186 to offer any assistance you might need.
Our virtual try-on feature really does make shopping online for eyewear much easier.
Thank you for taking the time to post a review and enjoy your new glasses.
Yours truly,
GlassesUSA
I ordered my grand daughter a pair of frames she picked out. In the mean time the grand dad took her to town and bout some from 2 pair for $70 deal. When these arrived, off came to others and she is ecstatic with these frames. These are what she wanted and she loves them.
Kim (Heathers grandmother)
Dear Kim,
We're thrilled to hear that your granddaughter loves the new glasses you purchased for her.
Thank you for taking the time to post a review. We sure appreciate it.
Yours truly,
GlassesUSA
Been needing prescription glasses because i lost my last pair but didn't want to spend a lot of money. I'm glad that I was able to find some glasses I like for a price I like even more(thanks to the 65% discount).
Dear Allen,
Thank you for the ringing endorsement. We're thrilled to hear that you enjoyed shopping on our site and loved our great selection of affordable eyewear.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Easy ordering, looking forward to getting my glasses. My daughters glasses are from this site and they are great!
Dear Shannon,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
The entire process was friendly and quite simple. However, the frames were very slightly loose but for a first experience, I must say it was a pleasant and economical experience. Thank you
Dear Fong,
We're delighted that your experience on our site was easy and friendly. If you are not satisfied with your glasses, we offer a 14 Day 'no questions asked' return policy.
Thank you for taking the time to post a review. We appreciate it very much.
Yours truly,
GlassesUSA
Lovely first order, getting another for spares! Can't wait for these to get here! Great site and fun to shop.
Dear Robin,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
This is the 8th pair of glasses I've purchased from GlassesUSA and all have been superb and at a great price
Dear John,
Thank you for the ringing endorsement. We're thrilled to hear from our loyal customers and are delighted that your shopping experience with us has been superb.
Thank you for taking the time to post a review and we look forward to your next visit.
Yours truly,
GlassesUSA
THERE WERE A LOT OF CHOICES FOR MANY DIFFERENT PRICES JUST HAVE TO FIND WHAT IS RIGHT FOR YOU. THIS IS THE FIRST TIME USING THIS SIGHT I HOPE IT WORKS OUT.
Dear Timothy,
We are delighted to hear how much you enjoyed our selection of frames. We have over 3,000 affordable frames to choose from and are always updating our selection.
Thank you for taking the time to post a review and enjoy your new glasses.
Yours truly,
GlassesUSA
Love these glasses! Great place to buy from and amazing prices, you won't be disappointed.
Dear Tanner,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Quick easy and awesome price love the fact you can view what the frames look like on yourself before ordering.
Dear Kim,
We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I cannot believe that I just used my phone to scan my glasses, and just got a pair of replacement prescribed glasses for TWENTY SIX DOLLARS! I'm amazed! If my glasses turn out great and work well, I'll definitely be a returning customer!
Dear Clarissa,
We're thrilled to hear that you used our Prescription App to scan your current glasses. It is a great feature that makes purchasing eyewear online much easier.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I love GlassesUSA! I'm never disappointed with the product or the Client Services. Great outfit and I look forward to our continued relationship.
Dear Susie,
Thank you for the enthusiastic review. We're thrilled to hear how much you enjoy shopping on our site.
Thank you for taking the time to post a review and we look forward to your next visit.
Yours truly,
GlassesUSA
Disappointed that your welcome code says "recieve 60% off your first purchase" but then you can't use it for primium quality lenses. Pretty disappointing however your customer service rep helped me quickly resolve my issue and gave me 20% discount. I like this pair so i will order the glasses but will not shop on this website again. I like the concept of the website but the marketing pop up coupon ad was not good business to practice with new customers.
Dear Kristin,
We apologize for any confusion regarding our promotional discount coupon codes but happy to hear that our service representative was able to help solve the issue. While we do include details with our promotional coupons, we are sorry if you felt misled in any way.
We do hope that you enjoy your new glasses and will reconsider ordering from us again.
Thank you for taking the time to post a review. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Andrew,
Thank YOU for the ringing endorsement. We're thrilled to hear that you enjoyed shopping on our site.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA