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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 18th among Eyeglasses sites.
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Very pleased with selection and promotion codes. Keeping my prescription on file is a nice feature.
A litle confusing but eventually think I got the hang of it. A nice array of glasses at good prices and I am hopeful I will not be disappointed with my glasses when they arrive
Dear Joyce,
We are confident that you will enjoy our products. However, in the rare occurrence that you will not, our 14 days hassle-free Returns Policy has your back!
Best Regards,
GlassesUSA
I'm pleased with the purchases, this is my second pair from Glasses USA. Their quick and helpful. Thank you!
Dear Peggy,
Welcome back and welcome aboard as part of our loyal GlassesUSA family!
We hope to see you soon too and in turn, we will not disappoint!
Best Regards,
GlassesUSA
Very easy to pick out & "try on" with the virtual mirror. Love all the details provided, as I am picky about fit. This is my third order, total satisfaction every time!
Dear Susan,
We are truly pleased to hear that you enjoyed our Virtual Try-On feature. Stay tuned, you'll be surprised of how much more we have to offer!
Best Regards,
GlassesUSA
I received a pair of prescription glasses I had ordered from GlassesUSA the other day. The glasses were 52 dollars with frame and lenses during their sale. I was happy with the strong prescription lenses in the glasses, the frames were as pictured, and the glasses were light. I had paid 340 at LensCrafters for frames and lenses, so I am pleased to use this pair I ordered as a backup pair. The frames are light plastic but what I would expect for the price difference here. They also took a reasonable amount of time, about a week, the same time as LensCrafters, but these were delivered to my home, which was nice.
Dear Elizabeth,
We truly do not think our customers should go bankrupt in order to have a fashionable pair of glasses, or even, to be able to see!
We are happy to hear that you enjoyed our products and prices!
Best Regards,
GlassesUSA
I still haven't received my glasses, I've contacted customer service multiple times and they just send me the same broken link everytime or they just say it's on it's way. Apparently it's been on it's way for way more than 7 days. It's been more than 2 weeks since I ordered them
Dear Michaela,
We're sorry that you have yet to receive your glasses. Apparently, the shipping information on the order was incomplete and USPS has returned the package to sender. We now have received your complete shipping address and will resend the glasses to you by expedited shipping.
Thank you for your patience and understanding.
Yours truly,
GlassesUSA
CONTINOUSLY VIOLATES TERMS AND AGREEMENTS OF ANY COUPON THAT IS 60% OFF. DO NOT USE THEM. I HAVE COMPLAINTS FILED WITH THE BBB AND FTC!
Thanks for helping line up the picture and eyes to make it easier to see the choices virtually on me!
Dear Lauren,
We use our best resources to make our customers' shopping experiences as realistic as possible and we always work to improve each one. If you liked our Virtual Try-On Mirror now, wait and see how you're going to love what's next!
Best Regards,
GlassesUSA
Great and affordable! I could not belive that I found such a great deal on a variety of great looking frames at such an affordable price.
Dear Robert,
One of our main goals is to give our customers tools to see without going bankrupt. It is refreshing to hear that you enjoyed our prices. Stay tuned for more exclusive deals yet to come!
Best Regards,
GlassesUSA
This is my second order in two years. I look forward to the same fast service that I received before.
Dear John,
Thank you for taking the time to leave this review. We surly will not disappoint!
Best Regards,
GlassesUSA
Easy to order and excellent chat help. I was about to order two pairs of glasses but they didn't have a progressive option. I forgot how I answered the questions they asked you about your order so I started a chat and they went into my order and were able to change to the right strength. It was so helpful and saved me from ordering the right strength.
Dear Sam,
We appreciate you taking the time to leave this review.
Please be sure that we are always here to recommend, help and advise our customers on any inquiry possible. We got you!
Best Regards,
GlassesUSA
I have yet to receive an email with a tracking number for the glasses I ordered
On Novemver 7th. I would appreciate a status report as to when I will receive the glasses.
Dear Marjorie,
It appears that you have received your glasses. According to USPS tracking, your glasses were delivered on Nov. 19 at 3:37 pm.
Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Thank you for shopping with us and enjoy your new glasses.
Yours truly,
GlassesUSA
I ordered my Ray Bans, excited to get my new RX... Well, got my glasses about a week later ONLY to have the wrong prescription on it, with the lil card to vouch rx was wrong. I uploaded RX and still was wrong!
Sent back to exchange and hopefully get correct rx. AGAIN RX WAS WRONG, worst than the 1st time. This tiome I had faxed over RX to the too and Still wrong! HOW can that be?!
I tried getting refund but they refused stating I used a credit on my acct. CREDIT< UHM NO! I asked for an exchange! Had you had someone that knew how to read my eyeglass prescription I wouldn't had an exchange! NEEDLESS to say. JUST SAVE your money and GO somewhere else! I ordered another pair of glasses from Eye Buy Direct, I entered my RX info and guess what those were correct and way cheaper. Only $40! SO yeah DON'T USE GLASSESUSA!
Dear Claudia,
We do apologize for producing your orders with the incorrect prescription. We take full responsibility and have forwarded you an email with a pre-paid return shipping label so that you can return the glasses back to us for a full refund.
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. I know that you are disappointed with the level of service you received, and for that, we are very sorry. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Yours truly,
GlassesUSA
I bought my first pair of glasses from Glasses USA in September, loved them, and unfortunately, our family dog got ahold of them and broke them. Customer service was incredibly helpful and I was able to purchase two pairs of glasses for probably way less than half of what I would have paid anywhere else AND they're so so cute to boot! Thank you! I'm so excited to have found my new home for glasses shopping!
Dear Brittney,
It certainly is a home, and you are welcome to the family!
Never hesitate to ask for help and discounts as we will never disappoint. Hope to see you soon.
Best Regards,
GlassesUSA
I had a good experience finding my glasses. I like the option of trying it on a picture of mine. Hope it looks good and that I don't need to return it, but I like that returning is an option.
Dear Renata,
We are confident that you will like our products. However, in the unfortunate, occasional event that you won't, the 14-days return policy is at your service as your insurance policy!
Thank you for doing business with us.
Best Regards,
GlassesUSA
The process of buying glasses was quick and easy. All glasses were very inexpensive so it was easy to choose an option.
Dear Pedro,
We are excited to hear that you enjoyed our prices. We truly do not think a person should go bankrupt in order to get a pair of glasses.
Stay tuned for greater deals yet to come!
Best Regards,
GlassesUSA
Glasses that look got for $58 complete! What a deal! The rest of this I am adding in because the site told me it needed to be at least 100 characters!
Dear Michael,
We are glad you enjoyed your experience with us. Stay tuned for even greater deals yet to come!
Best Regards,
GlassesUSA
Although the ordering process went smoothly, the time it took to actually deliver my glasses was over a week during which I wasn't able to accuratelt track what was going on.
Dear Gordon,
We're happy to hear that the process of ordering glasses on our site went well but sorry if the delivery time to receive your order did not meet your expectations. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. While the glasses were delivered to you within the production and delivery time frame as outlined on our site, we do apologize for any inconvenience.
We do hope you are enjoying your new glasses and appreciate your time in posting this review.
Yours truly,
GlassesUSA
So many nice styles to choose from with a variety of add-ons! It took a while but I finally found my perfect trio set of glasses.
Dear Akeyla,
We're thrilled to hear that you enjoyed our great selection of affordable eyewear and happy that you found the perfect frames for yourself.
Thank you for taking the time to post a review. We appreciate the 5 Star rating.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I love the try-on feature - helps me get a feel for the glasses. Love the prices as well. Looking forward to receiving my first pair here.
Dear Andrea,
We're happy to hear that you enjoyed our virtual try-on feature. It certainly makes shopping for eyewear online much easier.
Good news... we have completed your order and have shipped it out to you.
Enjoy your new glasses.
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ron,
We're very happy to hear that you enjoyed your shopping experience with us and appreciate the 5 Star rating.
We look forward to your next visit.
Yours truly,
GlassesUSA