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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 18th among Eyeglasses sites.
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This is the 2nd pair of glasses I've ordered. Love your service and your prescription fill is perfect.
Dear Jan,
Thank you for your enthusiastic review. We're thrilled to hear how much you enjoy our service and products.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I had a little trouble with taking a picture to try on the glassed so I up loaded one. The rest of the website was easy to use.
Dear Wendy,
We're glad to hear that you uploaded a picture of yourself to use our virtual try-on feature. It really does make shopping for eyewear online much easier.
Your glasses are in-transit and according to UPS, will be delivered to you today.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Email stated glasses shipped 2 days ago, still not received by the USPS. Tons of email updates, all totally useless
Very happy with their service and quality glasses. Will definitely use again. Thy also have very good prices.
Dear Stacey,
We're delighted to hear how much you enjoy our products and services.
Thank you for taking the time to post a review. We appreciate very much the 5 Star rating.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
User friendly, super fast, great discounts & deals. Beyond satisfied & now just looking forward to my glasses arriving in the mail!
Dear Cliver,
We're glad to hear how quick and easy you found navigating on our site to be. Your glasses have been produced and are now in the shipping chain.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Wow! A really great experience with Katie on chat. Thanks a lot - you couldn't have made it easier!
Dear Brad,
We're happy to hear how helpful our customer service representative, Katie, was in making your shopping experience with us an easy one.
We appreciate your feedback very much and hope you love your new glasses.
Yours truly,
GlassesUSA
Easy to use and very reasonable prices. Saved me lots of money compared to getting at eye place. Also lots of choices to choose from
Dear George,
We're delighted to hear that you enjoyed shopping on our site and our great selection of affordable eyewear.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I have been procrastinating getting new glasses for over a year now. I am so happy that I waited until I found GlassesUSA. I ordered 2 pairs and am very happy with the quick delivery, updates along the way, and quality of the glasses. They are light weight and comfortable to wear.
Dear Jolynne,
We're thrilled to hear how much you enjoyed your shopping experience with us and how happy you are with your new glasses.
We're glad that you found our site and look forward to your next visit.
Yours truly,
GlassesUSA
Thought I placed this order 2 weeks ago but must be it didn't go through. I had some trouble finding red frames but I figured it out.
Dear David,
We're glad that you found a great selection of red frames by using our filter feature. It really does make ordering glasses on our site quick and easy when our customers are searching for specific frame details.
Your glasses have been produced and are currently in the shipping chain.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I still haven't received the glasses, I think shipment takes so long, i Believe you can improve that part
Dear Roxana,
Your glasses were produced, shipped and delivered to you within 8 days from the date that you had placed the order. We do offer expedited and express shipping for even faster delivery.
We hope that you were satisfied, in the end, with the time frame in which you received your order.
Thank you for taking the time to post a review. We do appreciate it and hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA
I called at first to place the order and OMG it took FOREVER and the woman(she couldn't be nicer) read back my information to me at least 5-6 times... after frustration with my credit cards not going through... I went on line and did it myself only issue is my prescription is not attached to my previous orders(online) so I bet this will again slow down my order despite paying $12.95 for expedited shipping
LOVE the prices or I would not be back
Dear Autumn,
We received your prescription after you had placed your order and your glasses went into production immediately. Good news... your glasses have been shipped and you should receive them shortly.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Very good. Confused by entry of one prescription. Liked having discount code provided. Competitive pricing. Useful help.
Dear Deryl,
We're glad to hear that you enjoyed your shopping experience with us. Our promotional discount coupons offer even greater savings on our selection of affordable eyewear.
Our Prescription Department has reached out to you to help clarify any confusion you had while entering your prescription. We want to ensure that your glasses are produced perfectly.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Communication and shipping was great. The frames were smaller than I imagined. I wanted to be thrilled with them, but they are just ok.
Dear Jennifer,
We're sorry to hear that the glasses you ordered were smaller than expected. That is why we have our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, you can simply return them for a refund, exchange or store credit. Just click on the following returns form link: https://www.glassesusa.com/rma
If you have any questions, please contact us 24/7 at 1 844 244-1186 or by live chat on our site.
Yours truly,
GlassesUSA
GlassesUSA provided a great experience when shopping for new glasses online. It was so simple, and their production and shipping processes were a lot faster than I expected. I love my new glasses! Would definitely recommend and I think I will be back to get another pair.
Dear Danielle,
Thank you for your enthusiastic review. We're thrilled to hear how much you enjoyed your shopping experience and are delighted for the ringing endorsement.
We look forward to your next visit.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Last January I had a problem with the prescription, but Glasses USA replaced the glasses with no problem. Also, Progressives cost $1,000 in a store and I only ever pay about $200 at Glasses USA. I tell this to my optometrist! (and friends).
Dear Bryan,
We're thrilled to hear how awesome an experience you have had shopping on our site. We were happy to replace your previous glasses on account of the problem with your prescription.
Our great selection of affordable eyewear is further discounted with our promotional discount coupons for even greater savings.
Enjoy your new glasses.
Yours truly,
GlassesUSA
My husband and I were both very pleased with our online ordering experience, customer service, email updates, and glasses.
Dear Melinda,
We're delighted to hear that both you and your husband enjoyed your shopping experience on our site.
Thank you for taking the time time to post a review and for the 5 Star rating.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Super easy to use the site. I really like the "Try On" option so you get a better idea of what the frames would look like on your face. The prices are awesome too! I just thought I read somewhere that they provide a return address label and postage with each package so that returns are super easy but I did not receive a label. Luckily I liked the frames I got!
Dear Jill,
We're happy to hear how much you enjoyed our virtual try-on feature. It really does make choosing frames online much easier.
Pre-paid return shipping labels can be printed out when the return form is filled out on our site. Our 14 Day 'no questions asked' return policy really is 'super easy'.
Enjoy your new glasses.
Yours truly,
GlassesUSA
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Dear Judy,
Thank you for shopping on our site. We hope that you enjoyed your shopping experience.
Enjoy your new glasses.
Yours truly,
GlassesUSA
There are so many choices I found myself spending well over an hour to make my choices. I got two pair of glasses and a pair of sunglasses too. I enjoyed my entire selection experience. Thank you GlassesUSA!
Dear Jerry,
We're happy to hear that you enjoyed your shopping experience with us. With over 3,000 great frames at affordable prices, it is well worth spending a little bit of time in search of the perfect frame, or frames as in your case.
We're delighted that you found what you were looking for.
Enjoy your new glasses.
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Hector,
We're delighted that you used our Prescription Scanner. It really is a convenient way to extract the prescription from your current glasses.
Thank you for taking the time to post a review and giving us a 5 Star rating.
Enjoy your new glasses.
Yours truly,
GlassesUSA