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GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.6 stars from 3,818 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 12th among Eyeglasses sites.
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Glasses USA is easy to use and I could put in my prescription. I really really like it. I will definitely use it again
Very convenient and easy to use. Thanks so much for the service. Turn around time makes a difference
Dear John,
We're very pleased to hear how convenient our site was for you to use. We are always happy to be of service.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Easy to order and great website. Website is very easy to use. I have ordered 2 pair in the last 3 weeks
Dear Janet,
We're glad to hear that you found our site easy to use and enjoyed our great selection of affordable eyewear.
Thank you for purchasing your glasses from us and for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Nice and easy to re-order my glasses. The help feature works really well and the people are super responsive.
Dear Rahman,
We're happy to hear that you enjoyed our easy reordering process and that our professional customer service representatives were helpful and responsive.
Thank you for taking the time post a review and we appreciate your 5 Star rating.
Yours truly,
GlassesUSA
Great product, good price, excellent service. Yes I recommend it. I will buy again. Very easy to order.
Dear Jenny,
Thank you for the ringing endorsement. We're thrilled to hear how much you enjoyed your shopping experience with us and thank you for recommending us.
We look forward to your next visit.
Yours truly,
GlassesUSA
Easy to navigate and try on app is useful. Much faster service then going into a store. Saved prescription makes it convenient.
Dear Jeffrey,
We're glad to hear that you enjoyed your shopping experience with us. Our virtual try-on feature really makes it easy to purchase eyewear online.
Enjoy your new glasses.
Yours truly,
GlassesUSA
These glasses have a perfect fit for the perfect price. Several compliments on how good the glasses look and how good I look in them. Next will be sunglasses.
Dear Hamilton,
We're thrilled to hear how much you are enjoying your new glasses.
We look forward to your next visit for sunglasses.
Yours truly,
GlassesUSA
I had an awesome experience again from start to finish. I was informed every step of the way on the status of my order. This isn't my first order with GlassesUSA I was pleased then with awesome customer service and they didn't disappoint again.
Dear Patricia,
Thank you for your enthusiastic review. We're thrilled to hear that you enjoyed your shopping experience with us.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Smooth experience. Simple to navigate, easy to upload a picture and see how the glasses you like look on your face.
Dear James,
Welcome to GlassesUSA. Thank you for choosing us for your first online eyewear purchase. Our virtual try-on feature really does make choosing frames much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Excellent assortment at a fraction of the price - great customer service- and when 1 of 5 frames did not fit as well- very easy to return!
Dear Lindsey,
We're glad that you enjoyed our great selection of affordable frames and our easy, 14 Day 'no questions asked' return policy. Our professional and knowledgeable customer service representatives are available 24/7 at 1 844 244-1186 or by live chat.
Thank you for your 5 Star rating.
Yours truly,
GlassesUSA
My glasses came in with a screw missing holding the lens in place and popped off. Now i have to go out of my way to return them and wait a ridiculous 30 days to get my money back. Im deeply disappointed since I also paid for express shipping which i was told by customer service I'm not getting back. I was hoping I could still use these glasses with some tape to keep the lens in place while waiting for a second pair to replace these but seeing that I have to return these glasses first and wait for them to get checked, I think I'm better off going elsewhere. Quit wasting peoples time and money GlassesUSA.
I scanned my glasses and had my prescription within minutes! Very easy to do and lots of choices. Super Excited to get my new glasses!
Dear Jaydrian,
We're happy to hear that you used our Virtual Optician feature to scan your prescription. It really does make shopping for eyewear online quick and easy.
Enjoy your new glasses.
Yours truly,
GlassesUSA
The glasses are exactly like they look on the website. Ordering was easy and I like the communication on when my order would arrive
Dear Corey,
Thank you for the ringing endorsement. We're thrilled to hear how much you enjoyed your shopping experience with us.
Enjoy your new glasses.
Yours truly,
GlassesUSA
It took like 2 weeks to deliver it... not what you want on these days. I cant test the quality yet but at least i hope is good quality,.
Dear Santiago,
While we do produce glasses quickly, once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Enjoy your new glasses.
Yours truly,
GlassesUSA
The selection process was smooth, I wanted the most rectangular frame possible and this frame was the closest I could find. I will give another review once they arrive in mail.
Dear Jamari,
We're happy to hear that you enjoyed our selection of eyewear. We hope the rectangular frames you selected will meet your expectations. If you are not completely satisfied, we do offer a 14 Day 'no questions asked' return policy.
Thank you shopping on our site.
Yours truly,
GlassesUSA
My daughter and I both uploaded prescriptions for glasses and were excited to be getting glasses for such a good price. But neither upload "took," and I have been dealing with a confusing barrage of automated emails. Just call if you have problems. I think I now have it resolved, but I'll only know when I get the glasses in a few... days? Weeks? We'll find out.
Dear Lynnea,
We're sorry that you had difficulties uploading your prescription and the subsequent emails requesting that you send us your prescription. We were eager to begin producing your order and happy to receive it.
It appears that you have received your new glasses and we hope you are enjoying them.
Yours truly,
GlassesUSA
Great service, they offer many different frames and options. Selected the frames I liked in my size, then entered my prescription and options. I checked several other online stores and GlassesUSA was the best. The glasses fit and the prescription was perfect.
Dear Mike,
We're thrilled to hear how much you love your new glasses. We have over 3,000 quality frames at affordable prices to choose from and we're delighted that you found exactly what you were looking for.
Thank you for your 5 Star rating.
Yours truly,
GlassesUSA
Thanks for making it so easy. I love to shop at your site for all type of frame and len needs. Quick and reliable
Dear Ali,
We're happy to hear how easy it was for you to shop for glasses on our site. We are always updating our huge selection of affordable frames.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I had bought my glasses through here and was pleased with my purchase. However, I had referred my boyfriend and my dad to buy their glasses from here. My boyfriend had received his glasses first and I contacted customer service immediately when we found that the wrong prescription was sent. I was told to fill out the return form and send the glasses back. Which I did and I also included a copy of the correct prescription. I didn't hear anything from the company for about a week and half so I emailed customer service again and was told to send the prescription AGAIN. After sending the prescription for the 3rd time, I didn't receive a processing email until 5 days later. Currently, still waiting for the glasses to arrive HOPEFULLY with the correct prescription.
With my dad, I had helped him place his order instead of inserting the script ourselves while ordering we uploaded the prescription. A few days later we receive an email saying that the script was not received! We upload another copy of the prescription. My dad received his prescription today and was ALSO sent the wrong prescription. The prescription was completely wrong.
It's disappointing that they had spent so much money and wait so long for the glasses to receive the WRONG prescription. Now my dad, has to continue wearing broken glasses as we wait probably for another MONTH for these glasses to HOPEFULLY be sent with the correct prescription.
It's ridiculous, how the money for the order comes out of your account so quickly, but the company fails to provide any type of customer service. Maybe they should add checking the prescription before sending the product to the customer to their process'.
The only way this transaction would have been simpler is if I had walked into a store and purchased them.
Dear Robert,
Thank you for your very enthusiastic review. We're thrilled that you enjoyed your shopping experience with us and look forward to your next visit.
Enjoy your new glasses.
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Maddison,
Thank you for your enthusiastic review. We're happy that you enjoyed your shopping experience with us.
We look forward to your next visit.
Yours truly,
GlassesUSA