MY EXPERIENCE WITH GLASSES USA HAS BEEN VERY GOOD. I LOVE THE PRICE AND GLASSES EVERYTHING IS GREAT.
Perfect in every way! Easy to use, great selection and price. Can't wait to wear them. Thank you!
Dear Ken,
Thank you for your enthusiastic review. We're delighted to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
We appreciate your review very much.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I've ordered multiple times and I have been greatly satisfied.
Easy to order on-line. Brand names at affordable prices.
Excellent job on my progressive sunglasses. Quick delivery
Falsely advertises "fastest online glasses store". DO NOT TRUST WITH AN EMERGENCY! BBB RATING 1.3 / 5. March 8 order still not shipped ON March 20.:
Hi Robert,
We’re sorry that our production and shipping timeline did not meet your expectations. Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
As stated on our site and at the time of purchase, our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses / polycarbonate lenses: approximately 6 business days
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited (additional fee): up to 5-7 business days
Express (additional fee): up to 3-5 business days
It appears that your glasses have been shipped and should arrive within the express ship timeline. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Our apologies for any inconvenience and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com
Easy process for getting glasses made my way website was very easy to navigate great quality
Ordering was easy, plenty of styles to choose from and quality was better than expected!
I placed the order and my credit card was charged on May 25th. The glasses are were transferred to quality testing on June 3rd and as of today(June 22nd), it's still there. They state that it approximately takes 3-5 business days to complete quality testing. After 2 weeks I emailed them and they said there's a delay with the 3RD PARTY SHIPPING CARRIER. I emailed GLASSESUSA.COM a few days later and gave me a tracking number. USPS website states that they are still awaiting the package. I emailed back GLASSESUSA.COM and they replied the issue is with the 3RD PARTY SHIPPING CARRIER. I was suspicious and called USPS only to find out that the label was purchased online a long time ago but USPS never received any package. Two employees sent me identical emails for two different questions. They are lying to the customers sending email templates saying that the issue is with the 3RD PARTY SHIPPING CARRIER while they haven't even shipped the package. I learned from the USPS employee that companies like this buy shipping services in bulk which provide them shipping labels with tracking numbers. They are using those tracking numbers to deceive customers and blame the 3RD PARTY SHIPPING CARRIER. If there was a delay i would totatly understand but blatently lying to your customers is not acceptable.
Dear Valued Customer,
We’re sorry to hear that you experienced delivery difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
We are reviewing the status of your order and will update you promptly.
Thank you for your patience.
Yours truly,
GlassesUSA.com
It was very easy to order, but it was not 5-10 days
I love the fact that you can try them on online. Cool! Love them
Nice frame everything I expected except they are to tight and my right lens already came out once
Love my glasses, they are so light and fit perfectly!
Don't pay for expedited shipping because you get it when you get it no matter what.
As always, excellent selection and service. I've advised my family to use USA glasses.
Excellent service, delivery was on time. Glasses look great
Overview
GlassesUSA has a rating of 2.8 stars from 3,827 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 9th among Eyeglasses sites.
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- New York, NY, United States
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Business History
The company primarily focuses on North America, but also accepts orders from 92 countries.
Around 40,000 unique visitors visit the website daily.
In 2015, GlassesUSA raised a $12.5 Million growth round led by the Viola Private Equity fund.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sara,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you loved our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA