GlassesUSA

The glasses were well made and fit my prescription as presented. Thank you.

Their products are good, but when there's issues, both returns and communications are EXTREMELY complicated and take many days and often weeks for them to reply.

I bought two glasses, same frame, different color. One for reading and one for computer 27" distance. The prescription lenses worked well, but the frames ended up both the same color on the same frame. One should have been blue and the other purple. Hard to tell the reading vs computer glasses on without putting them on my face and looking through them when they both were delivered to me in blue, not in blue and then purple, as ordered.

So, I return the computer glasses and ask them to put these lenses into the correct purple frame. It took weeks for them to reply and ask what frame do you want? I replied, same as what was on my emails and filled out return form -- just the purple frame of this style so I can tell the difference between this and the other pair.

Weeks later I get an email to ask me again what frame because there's a mistake and they don't have the purple from the website. I suggested they return the glasses that I sent to you because they work, they just look exactly like my other pair.

In a couple more weeks, they send another email that they are "making my glasses," and then another when they were almost done, being checked over, etc. Weird - we discussed they would just send back what I sent to them. So, I waited and waited. Finally got received them in the mail. They are the same blue frame as expected, but the Rx is now changed to the 'reading' (close up) version, not the computer glasses for about mid-distance or approx 27" away.

I call them up and explain it about 4-5 times; the guy finally gets it; I eventually got an email from the returns dept, and they say, "you can't return these because it's beyond the 14-day return period; see our returns policy."

Oh boy - I'm so disappointed! That about $100 extra I paid for a pair that is the exact same pair that I already have (frame, color and Rx). Ugh! Not worth fighting it; I think I have a 0% chance of getting anything rectified anyway.

On a good note, I bought another pair of my progressive glasses in a different frame so that I'll have a back-up progressive pair, and they work fine and such. I just don't use them because I like the look of my other progressive pair that I already had. These were about a $250 pair of back-ups, just in case something happens with my much more expensive and beautiful pair that I got from my optometrist and wear everyday.

So, I have to remind myself, "if it looks too good to be true, it likely is." All three pairs are useable, just not what I had in mind. Buyer beware.

Nice glasses fit good it's very light comfortable and that exactly how I expected.

Easy to shop for. The price were right for my budget

Everything Was Good! Service was quick and easy to deal with. 😊