GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 17th among Eyeglasses sites.
Instant Feedback
Always a good experience, always good quality glasses. I've been using glassesusa.com for years and gotten my whole family on board. Love it
Great quality and great pricing, this is my third pair ordering from them. We just recieved my husbands pair. I just ordered my second pair since my daughter broke my first pair
Dear Breanne,
Thank you for the ringing endorsement. We're delighted to hear how much you enjoy shopping on our site for your entire family.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Great deals on all I need!
Love this place.
60% off is nice too.
Thanks Coach Crone...
Dear Michael,
We're happy that you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Easy to navigate website, great deals. Cute Frames. Loved it. Will be back. Will refer to my family and friends for future orders.
Dear Jaclyn,
Thank you for your enthusiastic review. We're thrilled to hear how much you enjoyed shopping on our site.
We appreciate your review and for your recommendation.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I enjoy using this site and have referred her to all of my friends and family who wear glasses. Its affordable and the inventory has something for everyone.
Dear Micha,
We are delighted to hear how much you enjoyed our selection of frames. We have over 4,000 affordable frames to choose from and are always updating our selection.
Thanks for your ringing endorsement and for recommending us to your friends and family.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I had ordered a pair of glasses on 5/26/18 and I fear my money is about to disapear. I returned the glasses because they were to big and had found a pair somewhere else that would suit me. Now some how, my money has ended up in "store credit" limbo. No one in customer service can help me except to send on email to the financial department. Today is 2/21/19 and I have now found out that if I don't use my "store credit" with in 9 months my money disappears. I NEED new glasses and they aren't willing to help me but to send an email to financing THEN only transfere me to one supervisor.
I have two sons and I'm currently wearing glasses with tape on them. Plus, fear that if these break I won't be able to work because I can't drive with out them.
Dear Bianca,
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. It appears that our Service Manager has already contacted you and your store credit code is active.
Be sure to apply one of our great discount coupons with your store credit for even greater savings.
Yours truly,
GlassesUSA
Ordered 2 pair. 1 came severely lopsided and the second weren't even prescription. Was informed I could return... would take 45 days to send them back to Thailand and get a refund. Very upset.
Dear Joe,
We are sorry to hear that your glasses did not meet your expectations. That is why we have our 14 day no questions asked return policy.
Your refund will be issued once your glasses are received at our returns facility here in the USA.
Yours truly,
GlassesUSA
Frames are beautiful and of good quality but not as big as I thought they would be. But I would still recommend to a friend
Dear Melissa,
We're happy to hear how much you enjoyed your shopping experience on our site and delighted that you love our great selection of affordable eyewear.
Thank you for taking the time to post a review and for your recommendation.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
If their customer service is any indication of the product I am to receive the glasses will be stellar! The price couldn't be better... great glasses, excellent customer service, and low prices... doesn't get any better!
Dear Cynthia,
We're delighted to hear that our customer service representatives were helpful. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and your feedback is an invaluable part of the process.
Thank you for taking the time to post a review and enjoy your new glasses.
Yours truly,
GlassesUSA
Excellent! Great and easy experience! I will recommend to some of my friends. Thank you very much.
Dear Richard,
Thank you for your enthusiastic review. We're thrilled to hear how much you enjoyed shopping on our site.
We appreciate your review and recommendation very much.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Great it was so easy and cheap that made me super happy. The 65% off discount was such a nice bonus for a college student
Dear Erin,
We're happy to hear how much you enjoyed your shopping experience on our site and the great savings with our promotional discount coupons.
Thank you for choosing GlassesUSA.com.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Great to order from this is second order. My grandson loves the glasses, they are sturdy and I love extra protection though haven't had to use it. Of course price is fantastic!
Dear Susan,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that your grandson loves his new glasses.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
The process was easy.and simple. This is my third pair of glasses that I have ordered. The Scottie got one pair so I came back to get another. The hardest thing is deciding on which frame!
Dear Sandra,
We're happy to hear how much you enjoyed your shopping experience on our site and delighted that you love our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Very good collection and I selected a frame which I like most.
Discounted prices.
I will definitely buy new frames if I will like the current one which I have ordered
Dear Govind,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Great service and easy to use. Looking forward to receiving my order. Although, this is kind of ridiculous.
Dear Stacey,
Thank you for choosing GlassesUSA.com. We are happy to hear how much you enjoyed your shopping experience.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I've ordered previously and have always been happy with the results, as well as the great communication during the order and delivery period.
Dear Arthur,
Thank you for the ringing endorsement. We’re delighted that you enjoy shopping on our site and appreciate your review very much.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
23 dollars for prescriptions glasses? Cant beat that! The person on the chat was extremely helpful and answered all my questions
Dear Jasmine,
We're thrilled to hear how much you enjoyed our great selection of affordable eyewear and delighted that our chat representative was very helpful.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
@GlassesUSA is probably the worst low-grade online company I have had to deal with. On my 3rd incorrect pair of glasses I requested a refund. Simple.
They have sent 4 emails and 3 Facebook messages that their policy is only "zinc Store Credit".
I don't want anymore of their junk, look alike eyewear, I want my money back and learned my lesson. I was wrong. I did not shop local, thinking I was saving a couple dollars.
All they tell me is: Store credit is non refundable Russell, we're very sorry. You can place a new order with the store credit we provided.
Nathan Kumar (GlassesUSA)
Feb 19,04:44 PST
Dear Russell,
Order #*******
Unfortunately, we cannot accept your refund request at this time as store credit is non-refundable.
GlassesUSA *******186
Dear Russell,
We're sorry to hear that our service representatives were unhelpful in solving your issue. It appears that you have been fully refunded.
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We know that you are disappointed with the level of service you received, and for that, we do apologize.
Yours truly,
GlassesUSA
This was a very organized and user friendly website. It was exceptionally easy to just upload my prescription. The company offers really great deals on very nice glasses. I will absolutely buy here whenever I need a new pair of eyeglasses!
Dear Dustin,
Thank you for choosing GlassesUSA.com. We're glad to hear how much you enjoyed your shopping experience on our site.
We appreciate your 5 Star rating very much.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
The process was
Excellent and uncomplicated. I have used this company twice in the past. Very pleased with the service
Dear Deborah,
We're delighted to hear how much you enjoyed your shopping experience on our site.
Thank you for taking the time to post a review and we look forward to your next visit.
Enjoy your new glasses.
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sian,
We're thrilled to hear from you and are delighted how much you have enjoyed shopping on our site for your whole family.
We appreciate your review very much.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA