GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 17th among Eyeglasses sites.
Instant Feedback
Great price, great quality and fast. I would recommend to all my friends and family. You can not find glasses at this price in store!
It was very simple to find a frame and make the purchase. I look forward to receiving it and hope that it looks as good as it did on my photo try-out
Dear Carol,
We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I was impressed the Instagram real people option that you guys have. Helped me make my decision. I was impressed the Instagram real people option that you guys have. Helped me make my decision. I was impressed the Instagram real people option that you guys have. Helped me make my decision..
Dear Shshwat,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found the glasses you were looking for.
Thank you for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Sale items don't qualify for discount codes but they don't tell you until the code doesn't work at checkout.
Dear Hugh,
We're sorry to hear that you encountered difficulties while placing your order. It does appear that you managed to successfully place your order with a 60% discount off the entire order.
Thank you for choosing GlassesUSA.com.
Enjoy your new order.
Yours truly,
GlassesUSA
Just put my PD in and everything seemed easy. We will see. I have never order online before. Everything was straight forward and I have nothing else to add until I get them and try them out.
Dear Matthew,
Thank you for choosing GlassesUSA.com for your first online purchase of eyewear. We're delighted to hear that you found the ordering process very easy.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Easy to order and great discount. Look forward to getting them. The size fits, although I would like to see you carry more wrap around sunglasses
Dear Randall,
We're glad to hear how much you enjoyed shopping on our site.
Thank you for choosing GlassesUSA. Ocm and for taking the time to post a review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Stole $193 dollars from me by talking me out of refund and issuing a credit that expired. Ordered 2 pair, one worked, and other didn't. Sent bad pair back for refund and they called and persuaded me to get store credit. Well that was a mistake! Loss the money cuz credit expired after 90 days... RIP off! And the pair of glasses I did keep ended up stretching and fitting lopsided with 2 months... very low quality frames.
Dear Trudi,
We are sorry to hear that you experienced a problem with your store credit. It appears that our customer service manager reached out to you and now the issue has been resolved amicably.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Quick, easy, affordable. Large selection of style, frames, prices. Fantastic, great, superb. It say enter 100 characters and I will keep tying until it goes away. So annoying
Dear Gerald,
We're very pleased to hear how much you enjoyed shopping on our site and delighted that you love our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Fast eyes scan, good discount. Will recomend to a friend. Polly frame is beautiful, will be proud to wear it!
Dear Marko,
We're thrilled to hear that you used our Prescription App to scan your current glasses. It is a great feature that makes purchasing eyewear online much easier.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
Easy ordering I will be back to buy more glasses soon. Tried glasses on photo found the one I wanted in a matter of 15 mins for everything
Dear Candice,
Thank you for choosing GlassesUSA.com. We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Pretty good selection to choose from and great "try on" feature. Im glad someone recommended this site to me.
Dear Noel,
We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Ordered replacement glasses via chat line. Found my prescription quickly. No problem applying current discount. Easy, quick. I like this company
Dear Gary,
We're thrilled to hear how much you enjoyed your shopping experience on our site and delighted that you found our chat line very helpful.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
GlassesUSA had the best offer on prescription glasses that I was able to find. I would recommend this to everyone who needs a pair or two of reading glasses.
Dear Mirko,
We are delighted to hear how much you enjoyed our great selection of affordable eyewear.
Thanks for your ringing endorsement and we look forward to your next visit.
Yours truly,
GlassesUSA
One was supposed to take 65% off and took 4$ off a 100$ order. Another one was supposed to give me a second pair of glasses for free but wouldn't direct me to choose a second pair and when I would just do it my way and add a second pair to the cart it would be charging for both even with the coupon code. Just a little false advertisement from my POV.
Dear Eliezer,
We're sorry to hear that you encountered difficulties while placing your order. Our service representatives are available 24/7 at 1 844 244-1186 or by live chat on our site. For additional details of our promotional discount coupons, please click on the following link: https://www.glassesusa.com/coupons-and-promotions
It appears that your glasses have been completed and are now in the shipping chain.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Website seems pretty self explanatory but await the actual order to really get feel for how my recent order experience really was.
Dear David,
Thank you for choosing GlassesUSA.com. We hope that you will love your new glasses. If you are not satisfied, we do offer a 14 day no questions asked return policy.
We appreciate your review.
Yours truly,
GlassesUSA
Good and Easy, but had trouble putting in all my codes, and it did not specify that I could only use one at a time...
Dear Andrea,
We're sorry to hear that you experienced difficulties while placing your order. We are glad that you did manage to successfully place an order. For details of our promotional discount coupons, please click on the following link: https://www.glassesusa.com/coupons-and-promotions
Thank you for choosing GlassesUSA.com and enjoy your new glasses.
Yours truly,
GlassesUSA.com
Easy to use website and good value. There were many selections which could be viewed with ease. I would recommend this site to anyone who needs glasses.
Dear Gerald,
We're thrilled to hear how much you enjoyed shopping on our site and delighted that you love our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
I just placed my purchase. I like the selection and the purchase process so far. I'm not giving a 5 only because I haven't actually received the glasses yet.
Dear Brayan,,
Thank you for choosing GlassesUSA.com. We're delighted that you loved our great selection of affordable eyewear.
We appreciate your review.
Enjoy your new glasses.
Yours truly,
GlassesUSA
I love this site. The prices are unbeatable, the selection is wide, and the ease of ordering is incredibly convenient. I don't know that I will ever buy glasses elsewhere!
Dear Keli,
We're thrilled to hear how much you enjoyed shopping on our site and delighted that you love our great selection of affordable eyewear.
Thank you for taking the time to post a review.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA
POOR QUALITY GLASSES AND THEY DON'T FULFILL THEIR WARRANTY CLAIMS. Within their 1 year warranty period the polarization on my progressive lens sunglasses that I paid $100 extra for started flaking off. I have always been VERY careful with them and always kept them in their case when not being used because I typically keep my sunglasses for at least several years before replacing them. I sent GlassesUSA pictures and details per their request. They reviewed everything I sent and agreed that the polarization was defective through no fault of my own. I expected them to give me a replacement pair or at least have them repair mine when I contacted them within their warranty period. Their solution? They refused to repair or replace my defective sunglasses. The instead backed their warranty by offering me a $49 discount if I buy another pair of sunglasses from them! My bad for believing their marketing claims regarding quality, service, and warranty!
Dear Ed,
We're sorry to hear that you encountered problems with your glasses. In the unlikely event that your frame or lenses break after the initial 14 days following delivery and within one year of your purchase, we will gladly provide you with a 50% store credit towards another pair of eyeglasses under our 365 Day Manufacturer's Warranty.
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lindsey,
Thank you for the ringing endorsement. We're delighted how much you enjoyed shopping on our site.
Enjoy your new glasses and we look forward to your next visit.
Yours truly,
GlassesUSA