GlassesUSA Reviews Summary
GlassesUSA has a rating of 2.1 stars from 3,819 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GlassesUSA most frequently mention customer service, business days and tracking number. GlassesUSA ranks 17th among Eyeglasses sites.
Instant Feedback
The fact that you can upload a photo make it so much more convienient then the places that ship you frames. LOVE it!
Making me give review before i can upload prescription. So here i am typing words so i can get to the next page
Nice and easy to understand for the first time online shopper. I will also recommend this service to other customers alike.
Dear Jennifer,
Thank you for choosing GlassesUSA.com for your first online eyewear purchase. We're happy that you enjoyed your shopping experience.
We appreciate your recommendation and look forward to your next visit.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Cust ser rep could not be understood due to thick accent, had to repeat himself several times to be understood
Dear Rick,
We are sorry to hear that you experienced difficulties with our service representative. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA
I'm wowed how you can virtually try on the different glasses, the ease of picking out & placing my order, and how I was able to simply add the info from my prescription. Can't wait to get my glasses!
Dear Erin,
We're happy to hear that you enjoyed our virtual try-on feature. It really does make shopping for eyewear online much easier.
Enjoy your new glasses.
Yours truly,
GlassesUSA
The customer care representative was very helpful! I called the customer care phone number because the discount code that was sent to me wasn't working, and the representative provided me with another one.
Dear Yulia,
We're happy to hear that our service representatives were very helpful while you were placing your order.
Thank you for choosing GlassesUSA.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Have yet to receive any merchandise so undecided. I am sure I will give more stars once I get the glasses
Dear Dayna,
Thank you for choosing GlassesUSA.com. We hope that you will love your new glasses and hear back from you again soon.
Yours truly,
GlassesUSA
The site is awesome. Until you getting to trying to pay for your order. Do not even bother trying paypal or amazon pay... took me 30+ minutes before i gave in and got my credit card to pay with
Dear Theo,
We are sorry to hear that you encountered difficulties while placing your order. Our professional and knowledgeable service representatives are available 24/7 at 1 844 244-1186 or by live chat on our site to provide you with any assistance.
We are happy that you enjoyed our great selection of affordable eyewear and hope that you will love your new glasses.
Thank you for taking the time to post a review.
Yours truly,
GlassesUSA
Well thought out website, easy to use, good selection, good pricing. Just have to wait for the glasses now.
Dear Phid,
Thank you for choosing GlassesAUSA.com. We're glad that you enjoyed your shopping experience on our site.
We appreciate your review very much.
Enjoy your new glasses.
Yours truly,
GlassesUSA
Easy to look up on the internet. Just need to have the Prescription with you when you order. Everything is easy to measure and you have an opportunity to Chat with someone if you have any questions. Can't get any easier than that!
I shopped for a very L-O-N-G time and I hope the frames are as nice as they appear in the computer. It was fun!
Fast, simple and easy order. Haven't received the product yet, but seems pretty good design. Also most affordable price i ever found online
I hope this order has no problems as my last order of which I was very unhappy I did not receive my order and I have made a complaint about it and I hope a refund is made to my credit card
Efficient website with great glasses and features. You are able to try them on with a photo of yourself
Very user friendly and intuitive site. Prices are great but waiting to receive product for final judgement of value.
I got glasses from Glassesusa.com last year. They fit and focused great. I just managed to lose 2 pair in one week. I'm sure they will show up but I need them now. They should be here in 3-4 days. With BOGOFREE it was $100 for 2 pair single vision using my old rx. (Each added option will cost more.) You can fax the rx or fill in the blanks. You can "try them on" with your computer camera.
I was trying hard to find a way to get a prescription for my glasses without having to pay an arm and a leg! Glasses USA's Prescription scanner saved me money and the choices of glasses are endless! I love the promo for the first purchase! I am a customer of these guys! I and I will be for a long time! Thanks Glasses USA!
I've had 2 wonderful experiences with Glasses USA and I'm hoping this time will be also. The glasses fit well and are very sturdy.
Always love the low prices. My kids go through glasses like crazy and this is most affordable that I have found
This has been the worst online ordering experience ever! My glasses have not arrived in going on 3 weeks. I ordered fro glasses.com on the same day and received my order in 4 days with email updates every step of the way. I had not gotten any updates on status after waiting two weeks so I inquired. Customer Service responded as if this was typical and gave me a canned FAQ response rather than researching my issue. To date, my glasses have not been delivered and cannot be tracked and even with inquiry to customer service I have not been helped nor has anyone shown any consideration or offered apology. Cheap glasses because they have a cheap poorly trained staff. Not worth it. Glasses.com is my now go to. So much better than Glassesusa. Dont waste your time
Dear Roxanne,
We are sorry to hear that our service representatives were unhelpful in solving your issue. It appears that you have received your glasses. According to USPS tracking, the glasses were delivered to you on Feb. 23.
We hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA
From the business
GlassesUSA.com offers prescription glasses online at discount prices. Buy quality eyeglasses with a 365 days manufacturer? ۪s warranty, free lenses, and free shipping.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lillian,
We are sorry if you felt obliged to fill out a review before you could upload your prescription. The review box can be closed without having to fill it out. Our apologies.
We do hope that you will love your new glasses and thank you for choosing GlassesUSA.com.
Yours truly,
GlassesUSA