GetaroomReviews 6,370

I. Phoned and talked with your rep and the system was terrible. He was hard to understand with the foreign accent and the background noise of someone else talking to make reservations. I could hear names, credit card numbers and other things. He asked who was going to be in each room and my mailing address. He also switched as motel representative without me understanding. I did not know did both. I also had problem improving since we looked at the web site for pricing expecting bereament rate but wought up using military discount.

Super easy and got a great room at a great price last minute.

I used this site as they were claiming to offer a great price on a hotel room over in Tirana, Albania. Firstly I had no confirmation email from getaroom at all and when I arrived at the hotel they had no details of the booking whatsoever and certainly hadn't received any cash.
I then had to make an international call to get a confirmation email and again when I presented it to the hotel they had no trace of it.
When trying to resolve the issues directly with getaroom there is absolutely no one to talk to and their 'support' email only sends out automated responses, ie there is no one manning these emails either.
DO NOT use this company, they are complete SCAMMERS!

I like this hotel and have stayed several times. I love this town

Simple & easy way to book a hotel at a reasonable rate

This site was very easy to use and showed me lots of options on different hotels before I decided on the one for me.

We booked a 2 night stay and they quoted a good rate for the room and even though they tacked on an extra charge and called lt Tax, they quickly refunded the charge after I enquired about the charge. Thank You GetaRoom.

Easy to book and site offered a cheaper rate that was very affordable

Miss Lapria at the front desk was outstanding in all aspects of her job. It was so impressive to watch her do her job with such an accommodating smile and warmth to each and every customer before me and after me. I have never seen a stillness of patience and calmness throughout her duties. While being the only representative for the brand she really brought a sense of class and the utmost care for her clients and not for a second did this woman flinch or change her approach even while phones ringing off the hook customers backed up she maintained that class and upheld the brands posture with the utmost of delicacy. You have a real asset in her for the brand holiday inn. She is probably the primary reason i book this hotel every time i need some me time/ calm time. She handles my special needs no questions asked. I wrote this review because I know in my field working as a shop foreman for Toyota how important it is that the customer is treated with delicacy for retaining customers is way harder than acquiring them. Please know that you have a real Gem representing your Hotel Miss Lapria Murphy.

Next day received a call from Getaroom management, They give me a refund. Thank you!

Upon reviewing a bad stay, customer service promptly contacted me to further discuss my concerns and try to resolve the issue for others.

From start to finish, it was an extremely easy, straightforward experience.