GetaroomReviews 6,370

Getaroom goes by multiple names online, including GuestReservations.com. See images. It shows up on credit bills as CCI. I booked a Staybridge Suites 2 bedroom in May for July 4. The room was changed to a 1 bedroom and Getaroom would not guarantee a refund unless Staybridge agreed to the refund after refusing to give me the room I paid for. Getaroom "escalation team" never replied. After being told by Regina that I could get a refund after the escalation team tried to work on my case, I called back for the refund and Ingrid refused to refund, only offered to cancel and let me hang there in the wind and wait to see if Staybridge would refund them first. "You can talk to a manager, but the manager is going to give you the same information!" Getaroom books, Staybridge closes. Two crooked companies working together to defraud customers. Do not use either! Bait and switch, shady businesses!
UPDATE: I wrote this while on hold to speak to a manager. Not only did Ingrid not put a manager on, she came back to tell me the same thing again and then hung up on me.
UPDATE: Courtney called and has assured me I will be receiving a refund. I will not be changing my star rating, as this service was still abhorrent and I will not be using or recommending it to anyone ever again. Getaroom and Staybridge are a toxic pair and neither will receive my business again.
UPDATE: Received a second request from Getaroom to change my rating. Nope.
UPDATE: Karen has asked me to remove this review, as she feels I am not allowed to review them on more than one site. That's quaint. Google Getaroom Lawsuit and see their past behaviors.

Booking was easy and straight forward and would use in the future

This is a scam website. Buyer beware. The FBI needs to shut this website down. They will steal your money with no conscience

We booked a room for travel lodge, unwittingly through get a room, and found the added price too much. We then phoned round 3 different companies and found we couldn't cancel, with the blame passed around. However, after posting a negative review here, get a room got back to us and we've been told the booking is cancelled and are awaiting a full refund. All this within 48 hours.

Very similar to reviews here and on the BBBs website, this company spoofs addresses from google searches to look like the actual hotels website, they then charge a large fee in top of what you agree to and then of course says your room
is non refundable. After having to call the reservations line to even get a person on the line, they kept me on the line to only disconnect me 44 minutes later with the only offer of 10% which equaled $47 when they charged 164.94 additional above what I agreed to for the room rate. When I called the hotel confused trying to see why I was charged the extra fee, they explained that I was booked thru Priceline. Turns out this organization writes script to ride the coat tail of reputable booking engines relationships with hotel chains. Complete scam.

Very easy to make a reservation. I was able to navigate the site well.

Found rate comparison through Google and loved that it specified "pet room" in the title.

Best rates ever lord have mercy never have i payed less for hotel in my life also they are fast and better than price line crazy self

Pretty simple to book using the site. Fees are pricey tho, I will book from the hotels website next time.