Update. GetARoom did reach out to me and reimburse me half the booking fee that showed up after my reservation was confirmed. They seemed sincere in their effort to want to make it better. However, I still feel that if there are additional fees related to a booking it needs to be prominently shown before a room is booked. Otherwise it seems very shady. I am satisfied that they listened to my complaint.
I was unknowingly redirected to this site and the price was clearly shown when I booked, but my confirmation email had an additional $202 "tax recovery and service fee" charge! After speaking to the hotel and reviewing my email I realized the reservation was made with GetARoom.com--I'd never even heard of them. ALWAYS look at the site name before booking to make sure that you weren't inadvertently redirected without knowing it.
It took 3 calls, talking to three people and at least 45 min on hold to finally book a room. And then each was a different cost and the last was the most. Go figure. Plus, I got different information from each person on the cancellation requirements. So I booked, continued my research and booked with another place that provided better service. Thus, the cancellation!
When checking in was informed by front desk staff that I could have called their hotel directly and received a cheaper rate than I had been given. When I tried calling the site I used for the reservation I was told the price could not be changed. Better luck for me next time.
Save a more than dollars over another website. Did not contact customer service or anything like that so not sure if I would have a problem. Detailed on the invoice but did not charge me resort fee nor did they say I would be charged at the hotel but I know that. Might be misleading for someone else.
This company guaranteed a full refund if cancelled by a certain date and then refused to honor that when I tried to cancel due to blizzards.
Update... Get a room gave me a full refund after reviewing my complaint and agreed to clarify their policy and make it clear, there are no refunds regardless of the date cancelled.
Thought I was booking directly with hotel, guy on phone during initial reservation booking was very pleasant, even joking, totally implied that he was rep of hotel. Tthey charge me 216.00 for room PLUS a $14.99 "reservation fee", then get to hotel and hotel charges me $166 total (apparently, they did not have my getaroom.com reservation) Trying to dispute the double charge now. Their customer service department was vague and told me to "wait 2 days for email" that will investigate. Definitely do NOT use this website, call the hotel directly..
Needed to clarify directly with the hotel what Resort Fees Inclusive meant (Wi-Fi, bottled water, gym, biz center included). Thats when I learned the hotel didnt have the room type I wanted because online be sites already had the rooms locked up at a great rate. Booked online. All good.
Scam, charge for the room, but then the hotel has to collect the remaining taxes. Added $86 to a 2 night stay. They've copied the hotels websites and make you think you're booking direct, then you get hit with other fees.
Every other site i checked, the hotel i wanted was more expensive, plus there were hidden fees that were astronomical. Getaroom had the best price and the taxes/hotel fees were not completely inflated.
I am now reading the other reviews, I will update if anything should go wrong with our reservation. I should also mention, I booked through GetAroom via Trip Advisor. Not sure if that makes a difference.
Worst Company ever! Waited 5 hours after I took a train to DC. For them to cancel my reservation spent Friday not on the phone for 2 hours. I'm SOL insane. Don't ever book through them. Didn't even get a credit
Highly advise to NOT use gestation.com.
We were charged $217.00 by them AND then $147.00 by the hotel. When I called the hotel they said that the getaroom credit card had been denied. Still no response to my email to getaroom.com!
$41 room cost me 89$. Looked like direct website. I'm in contact with choice hotels to let them know I will not allow anyone in our companies to use choice hotels as long as they do business with scammer booking sites.
Within an hour of booking with getaroom someone starting trying to make a lot of charges on the credit card I gave them. I know for sure it is getaroom using my stole card info because I never use that card.
I had an issue with a family emergency, and Carrie in the customer service department was able to help with a refund of my room. I will be using Get a room again when we reschedule our family reunion. Thank you!
David, Thank you for your feedback. We are sorry to hear about your family emergency and so glad that Carrie was able to assist you in a positive resolution.
Warm regards,
Getaroom
I am writing this review because of the horrible experience I have just had. I booked around 5:45 pm yesterday for a family reunion in Asheville. I received a call that my uncle suffering from deminsia was being forced to relocate his hospice facility. When I booked it stated FREE CANCELLATION. When I called the customer service they stated that the room was non refundable. I asked to speak to a supervisor and the lady would not transfer me. She said it was company policy. My sister booked through Priceline and was able to receive a 100 percent refund due to a family emergency. I offered to provide the Priceline documentation to prove I was not lying. The reservation was for the same dates and the same hotel. In my opinion this is a horrible business practice and everyone should know that this is a horrible company and Hilton should cut ties with a HORRIBLE COMPANY like this. When Icalled Hilton and talked to their supervisor..... she stated under these circumstances she would have worked with me. Also I asked for a voucher to use in the future for the same hotel, and it was not obtainable. Their online fees are absolutely ridiculous as well. I will continue to give negative reviews until this situation is resolved
I was quoted $206 for a two queen bed room for one night ok understandable it's a nice hotel. No they charged me a "tax and fee" that totaled my card charge to $336! They refused to refund me or cancel my room I was never even given the option to approve this amount, I have three young children and now have to borrow money for the rest of the way home because this SCAM stole the rest of my budget! If I could give them negative stars I would!
Amber, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
Their online booking site fools you believing you are booking directly with the hotel. They gave me a price of $81 and congratulations getting the best price. After my card was charged $128 I called immediately and was told that I couldn't get a refund even though I had not checked in. He said that was the hotel's policy but the receptionist said I would have received a refund if booked with them and all the other booking sites they use. This scam operates without any name on their website or email. They charge ridiculous rates using unscrupulous tactics!
Donna, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
Last minute surprise getaway with the wife was a COMPLETE success, largely in part to Get-a-room and their great service. Got a screaming deal on a Top 10 romantic hotel in Downtown Denver and saved over $100. Boom! Who's the winner? That's right, I am.
I refuse to believe that Getaroom.com is receiving 4 stars overall on this site. They deceive you into thinking you are booking directly with a hotel and then when you try to contact them for any kind of resolution they never respond to their own support tickets or phone calls. Even the BBB has done a report on the company practices and is warning people to stay away.
Other review sites a littered daily with 1 star reviews all for the same reason saying they were duped into believing they were dealing directly with a hotel and then being upcharged in hidden fees and no way to cancel.
I beg you to be very wary of who you are booking through and if you see getaroom.com run far far away.
Robert, We have provided a resolution regarding your review. An email has been sent to you directly detailing this information. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site. Thank you.
Sincerely,
Getaroom
We called the Best Western number on the first Google page and thought we were talking to them. Turns out it was this $#*! $#*! company that gave completely wrong info about applying our membership credits and getting a 20% discount but we only found out at check in that they are a third party and now we can't apply the discount. Could not get them to answer phone to even ask questions. Will be reporting to BBB.
We canceled our reservation within 10 minutes of making it. The person on the phone said we could not cancel even though we had just made the reservation minutes before. Then he suddenly could not "understand" us and acted like we were speaking a foreign language and promptly hung up. We have absolutely not been able to speak or send an email to correct the situation. Booking.com was totally unresponsive to our predicament. Don't use them. Hampton Inn, Westborough, MA reservation date 12/30/2023.
Robert, Please know that we do take our customers' reviews very seriously. In follow-up, as you did not provide a booking number, we cannot work toward a favorable resolution. We will note this case as closed due to no reply from customer. If you change your mind and wish for assistance, please provide your booking number as requested on this review platform. Thank you.
Sincerely,
Getaroom
Overview
Getaroom has a rating of 3.4 stars from 6,370 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund and easy process. Getaroom ranks 6th among Hotels sites.
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- Dallas, Texas, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Billy B., We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom