We called the hotel direct but somehow ended up at getroom.com. We were quoted Euro 218.00. For 2 persons for one night for a room in Wiesbaden, Germany. When checking my CC, to my surprise we were charged 370,26 Euro or ($431.06) Note the extra charges:
1. Subtotal €218,48
2. Resort Fees €46,73
3. Reservation Charges €75,24
4. Recovery Taxes €29,81
5. Total Charges €370,26
Beware contacting this web-site. You will be ripped off.
These are totally con artists. My wife canceled her booking within 24 hours of making the booking, one month before the reservation date. They kept everything including the $69 of taxes. When I called today they said she was a no-show and therefore there would be no refund. Plus if you look at their testimonials on their website all about their wonderful service, you can't leave a testimonial though!
Request a refund: Thank you for your response. Bath room not draining, Mirrors Fogged, No Exhaust fan, Sheets were dirty, other...
Strong Bleach scent and foam build up. Unbalanced water can cause your hot tub water to go green, give it a bad smell, and can even cause foamy hot tub water. Test your hot tub water weekly to make sure the alkalinity, pH and sanitizer levels are where they should be.
This is a must: Make signs Visible Posted with Showering before soaking in your hot tub will help prevent foaming. You'll notice at public pools and hot tubs they generally will have signs saying please shower before entering. Showering before using your hot tub means you won't bring in anything off the body such as dirt, sweat, lotions, deodorants, colognes, perfumes and oils.
Be aware of this "xxhotel.guestreservations.co" website. They are from "getaroom" agent, which mislead you and charge huge amount of so call "tax recovery charges & service fees" it made your cost for staying at least 30% higher then what it should be. Be alert! They speak like the reservation dept of that hotel, but not!
Hi Pang,
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you.
Sincerely,
Getaroom
I have had nothing but problems. Screwed up my booking, my name, charged me wrong, hung up on me, I've had to call 5 6 times. Pretty crazy to me. I'm a business owner and I would do the right thing not act like it doesn't matter. This is a business trip that I'm going on. How about offering a discount or free room for all of the hassle. Hopefully a couple hundred dollars wouldn't hurt you guys too much. I will definitely go out of my way to make sure I never use your site again. I travel lots and have never been treated so bad as a customer. Feel free to contact me with any questions
I know everything was recorded so please check it out. Please make it right comp something. Room dinner anything would be great.
Nick, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do see that your refund has been processed. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
# R*******761 This company is an absolute scam! Thought I was booking through the hotel, but actually it was through Getaroom.com. I immediately cancelled the booking in 1 hour. Called several times to ask where my refund was, only to be told, " there is no refund" I am absolutely furious! I paid €7.458,19 for NOTHING! I got official letter from the hotel, the letter clearly confirm that the booking number R*******761 with Getaroom has been cancelled on 9 August and the hotel has never charged anything. So the hotel said I can claim a refund. Hotels should watch who they partner with. The Mining Exchange in Colorado Springs will be getting a phone call from me. They have a partnership with scam artists.( 27/Aug Update: out of good faith, they refunded my money.)
Eliza, We have provided a resolution regarding your review. An email has been sent to the email address associated with the reservation detailing this information. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution of a full refund.
Sincerely,
Getaroom
Was perfect in making an 11 day reservation. Unfortunately relatives had to cancel the wedding. Getaroom handled cancellation incredibly -- spoke with Dyle on 4/26/22 at 7:12 AM. He was excellent. So waiting on the new date next year. Will contact Getaroom when reserving our next hotel room. Thank you!
Lisa,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Best Regards,
Getaroom
My experience is fairly typical. Initially I thought I was booking via the hotel as getaroom.com had replicated the hotel's website. A deliberate deception I believe. I was charged over £187 in obscure taxes. A fee not mentioned until after checkout. After complaining I was refunded £93 but left over £90 out of pocket.
If you too have been scammed by this company I have a few recommendations. Firstly, be philosophical. Sometimes useful lessons are learnt the hard way. Secondly, leave an accurate and honest review on Trustpilot/ Sitejabber etc. Thirdly, if you are an UK resident get in touch with the CMA. They are trying to get hotel booking websites to comply with ethical guidelines in order to protect consumer rights. This may be the best way to get this company shutdown.
Margaret,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you in advance for re-rating/removing your negative post about your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
First of all, I didn't even realize I was dealing with an outside company to make my reservation, so was very surprised to see a strange fee attached to my receipt that amounted to about an extra 3-nights of stay at the hotel I booked! Yes, almost $152 extra for the booking! "Tax recovery and service fees" it says, which is quite a clever scam, indeed. On top of this, we did not even get an accessible room with bathroom grab bars as was promised. Overall, feeling very disappointed and cheated by this experience. At least I realize I'm not the only one scammed... but, as you might imagine, I sure would like to "recover" my excess payment!
Hi Patricia,
Thank you for bringing this to our attention. I am very sorry that your experience with us was unsatisfactory. It is through partnerships with many hotels that we can offer the very best deals to our customers and we do not take any action that may jeopardize these relationships lightly.
A Customer Service Resolutions Specialist will review your case and reach out to you soon.
Sincerely,
Getaroom
I am very disappointed in this website! Getaroom.com almost attempted to imitate the Hyatt website and then charged me much more in fees than the actual Hyatt website would have! OVER $80 in hotel fees is completely RIDICULOUS - save yourself the trouble and money and just book through the hotels direct website! Besides, once you realize that they have overcharged you, you won't be able to get a hold of their customer service line! Truly one of the worst experiences I have ever had while booking a hotel and we travel quite often!
I thought I was on the Hilton Buenos Aires site, offered a price with a buy now button but Invoice came through at 3x more. Including getarooms taxes and charges which were 33% at $166.
Absolutely conned!
Paul,
Great news-Your refund has been set up! On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
Led us to believe we were directly dealing with Holiday Inn Express in Lebec California. Confirmation from getaroom included an extra $54.85 for "Tax Recovery Charges & Service Fees", on a room costing $139.66. Even the $139.66 was significantly inflated from what the hotel would have charged for a direct reservation. Buyer beware, don't deal with getaroom.
Cameron, We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you. Getaroom
Update 2: Received refund of charges that were in excess of the state and local taxes. But only after I used this website to place a 1 star review. Did not get anywhere when placing a call to the getaroom customer service line. Except nice music on hold. Could have saved myself time and effort if I took the time to make sure I was making a reservation on the hotel's website or by calling the hotel directly. Turns out the hotel website offered the room $40 less expensive than what I paid. Thanks to Sitejabber for helping to get attention from Carrie W. The Customer Care and Escalations re.
See below for update 1 dated 18 Jul 2019...
Initial Review: Booked a room with this site that appeared to be a Hyatt website. After making the booking saw taxes and fees were out of line with Texas tax rates. After researching a bit I found the site I booked with and placed a call to Getaroom customer service to get an explanation. After being on hold for quite some time I did not get an agent to pick up the phone. While trying to cancel on the website saw there was a no cancellation statement. Any major hotel chain I've used offers cancellation within 24 hours of the reservation. Unless I hear from Getaroom I will protest charges with my credit card bank and submit additional one star reviews on other sites.
Update 1: On the positive side I got immediate attention from the Sitejabber negative review. I will be receiving a partial refund in accordance with what I requested of Carrie from getaroom customer service. The latest email states I should see the refund on credit card in 3-5 days. When that shows up on my credit card I will up the rating from 1 to 3 stars for the prompt response to my Sitejabber review. In the future I will be more careful to check that I am booking directly with the hotel. Third party hotel reservations systems sometimes are difficult to distinguish from the hotel site if you aren't carefully looking at the site details.
Made a booking through what I thought was the hotel website, only to find out that I had actually been booted off to the "get a room" site.
Made the booking, and then once I received my booking confirmation, I realised that they had charged me over $250 extra worth of hidden fees!
Luckily I had "free cancellation and full refund" which I inquired about through email. No response given, just an automated email to say they'd cancelled the booking.
Initially I wasn't worried, figured I'd be getting my refund.
Several emails sent, they're now saying the payment was void and so there is no refund to be given. However, a total of $713.96 has been removed from my account for the booking and not returned.
They're now wiping their hands of the problem saying I should take it up with my banking provider!
Did they just scam me?
May update my review if I ever see my money again.
After submitting a negative review of Getaroom on Sitejabber, I recieved a prompt call from a helpful customer service rep who told me they would issue a full refund. Within about five business days the refund appeared on my credit card. It took some doing, but this business stepped up and ultimately did the right thing.
Tyler,
Great news-Your refund has been set up! On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
So I booked through what I had thought was the Hotel website but it wasn't. It was actually linked to Getaroom.com. The pricing seemed competitive so I decided to just proceed. After all was said and done - my $150 / night room for 2 nights was $528. They added $200 in service fees to reservation - of to which was NOT notified about PRIOR to completing reservation. I called phone number and they would NOT cancel reservation. I informed bank and a stop payment is being placed on account. Absolute thieves! Priceline should be ASHAMED of themselves for being associated with this SCAM site! BEWARE! Watch the fees they add on!
Jeff, Thank you for your candid feedback and details about your experience with us. At Getaroom, we can offer the best deals to our customers because of our partnerships, and we apologize if your experience with us was unsatisfactory. An email has been sent to the email address associated with the reservation directly. On behalf of the entire Customer Service department with Getaroom, we thank you for your feedback and apologize for any confusion and inconvenience this may have caused you.
Best Regards,
Getaroom
I made a reservation thru Getaroom and didn't realize the fees were very high until I saw charge on my credit card- I called and got nowhere with understanding what the fees were, or getting them removed. It wasnt until after I posted a review on sitejabber that I got resolution. I was refunded 100.00 of the 215.00 they charged. The reservation that I made was great, it just seems like they should be upfront about the extra fees.
Cam. Not only was their process misleading. Management lied about the policy and steps forward. The hotel and they pointed fingers at each other. This company will be reported for fraud and more. Taking my money without even staying at the hotel and canceling on time is one thing but to waste 10-15 hours on the phone and time and frustration is another level. Asking for emergency doctor notes, and providing all information, still steal money. You can't buy time, what a shame these companies exist.
Jim, Please know that we do take our customers' reviews very seriously. In follow-up, as you did not provide a booking number, we cannot work toward a favorable resolution. We will note this case as closed due to no reply from customer. If you change your mind and wish for assistance, please provide your booking number as requested on this review platform. Thank you.
Sincerely,
Getaroom
This site advertised free cancellations - then refused to cancel. Customer service was very condescending and did not tell me the truth about my reservation. Turns out they had booked the reservation through a 3rd party which was unauthorized by the actual hotel.
2 charges on my credit card a month ago. 2 non-existing reservations, both claimed to be "hotel's fault". Hotel says GetARoom reserved rooms... with last month's date. On hold 10 mins to get a human. 3-4 minutes to verify my name/address and explain the problem. Put on hold for another 15 mins with no updates by "Denisha". Front desk eventually received a fax, and then a phone call from Denisha 5 minutes later, all while I'm on hold with no updates from her. I'm just glad she actually did something instead of hanging up with my money.
Never again.
Overview
Getaroom has a rating of 3.4 stars from 6,370 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Getaroom most frequently mention good price, full refund and easy process. Getaroom ranks 6th among Hotels sites.
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- Dallas, Texas, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Henriette, We do apologize you feel this way. After our direct contact with you to attempt to try to assist further, you have advised our Service Resolutions Specialist that you no longer want to discuss this specific issue. Unless we hear back from you, we will consider this matter closed, notating assistance declined by customer.
Sincerely,
Getaroom