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Paul W.

  • 2 Reviews
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Travel

Member since December 2019

  • Reviews

    2

  • First Review

    1

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    27

Review Distribution

2 Reviews by Paul

1/11/20
I thought I was on the Hilton Buenos Aires site, offered a price with a buy now button but Invoice came through at 3x more. Including getarooms taxes and charges which were 33% at $166.
Absolutely conned!!

GetARoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

socialm4
Social M. – GetARoom Rep
Paul,
Great news-Your refund has been set up! On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
12/16/19
As regular cruisers we booked a special holiday from the U.K. to cruise Brazil, Uruguay and Argentina in a suite with comparable hotels in Rio and Buenos Aires.
Our direct flight was cancelled without compensation, paperwork incorrect, transfers didn't arrive but most of all out hotel in Buenos Aires can only be described as a squat. Take a look at the photos and try not to laugh out loud.

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