Brenda T.

Update. GetARoom did reach out to me and reimburse me half the booking fee that showed up after my reservation was confirmed. They seemed sincere in their effort to want to make it better. However, I still feel that if there are additional fees related to a booking it needs to be prominently shown before a room is booked. Otherwise it seems very shady. I am satisfied that they listened to my complaint.

I was unknowingly redirected to this site and the price was clearly shown when I booked, but my confirmation email had an additional $202 "tax recovery and service fee" charge! After speaking to the hotel and reviewing my email I realized the reservation was made with GetARoom.com--I'd never even heard of them. ALWAYS look at the site name before booking to make sure that you weren't inadvertently redirected without knowing it.