GetaroomReviews 6,370

I called back to verify my reservation after I called the hotel to verify and they told me it took up to 72 hours to send over because it was in a different system come on this is 2018 thats bull and I ask if I would receive another confirmation and they sad no and was there anything else and continually tried to end call without my satisfaction of course I am going to call hotel back to confirm because I dont wont to show up and not have room

Without my consent, GetaRoom.com cancelled my reservation. I spent 4 hours of time, both personal and company, untangling a mess that GetaRoom.com created. I spoke with four different representatives, one of whom told me that "the system says the reservation was cancelled by the customer." Another told me, "The system says the reservation was cancelled by someone named Crystal in Los Angeles." (I didn't cancel my own reservation, and for the record, I'm not Crystal in Los Angeles.) "Maybe there's been some fraud," said another Customer Care representative, without further explanation, and then went on to ask for my credit card to rebook a reservation I had made over two months prior.

After being transferred numerous times, cut off, put on hold, I was finally--at my own insistence--able to speak to a manager in Sales. Danielle was the most clear and helpful individual I had contact with in FOUR hours.

While my reservation was rebooked with a very marginal discount, I was stunned that an upgrade was not offered. Perhaps that was beyond the power of the people I spoke to. Nonetheless, a $125 discount on an original reservation worth nearly $2,000 does not begin to balance the lost time I experienced, much less the stress of having fraud invoked while someone simultaneously asked for my corporate credit card after cancelling my reservation without cause, and the insult of being told that maybe I cancelled my own reservation. For a training that I booked months ago.

Further, I would have made my initial reservations directly through Hilton. Unfortunately, what I thought was a direct link from Hilton was in fact GetaRoom.com's pop-up. I will need a very convincing response to use this service in future, recommend to any of my friends, or share with the hundreds of colleagues in my work network, who also travel frequently.

My first experience with Getaroom was a positive one, then this time not so positive, I booked online, when I read the rates, I am sure the dollar amount was in Australian Dollars, but I got charged in US dollars, so the rate I thought I was getting was more then if I booked direct through the Hotel, not happy... confusing, the room was this time was not a good either... I went back into the page again and couldn't find the original one that I booked through? Interesting... I won't use this site ever again and would not recommend...

Trying to dispute a $230 fee for 2 night stay. Your agent was rude, unhelpful and asked why I did'nt call earlier to dispute. You are a total scam! Oh and she hung up on me too. Nice!

Very unsatisfied with my service! My credit card was charged more than expected. I have the copy of my original receipt with the total cost including taxes and fees, but GetARoom charged me more on my credit card, with no explanation. I have contacted customer service and am getting no responses! Do not book through this website. They are sketchy and impossible to talk to!