FullBeauty

I BROUGHT ITEMS AND RETURN THE ITEMS, I WOULD RETURN SOMETIMES ALL THE ITEMS AND OTHER TIMES SOME OF THE ITEMS: FOR EXAMPLE, IF I BROUGHT 5 ITEMS I WOULD RETURN 4 ITEM AND THEY WOULD CREDIT ME FOR 2 ITEMS, SO I WOULD CALL THEM TO GET IT CORRECTED AND THEY WOULD CORRECT IT. BUT WHEN THEY CORRECT IT, IT WOULD SHOW UP ON MY BILLING STATEMENT AS A "CREDIT ADJUSTMENT" NOT STATING WHAT THE CREDIT IS FOR? THEY CREDIT MY BILL BEFORE THE 90 DAY DEFER BILLING DO DATE, AND WHEN THE DUE DATE IS DUE THEY CHARGES ME FOR ALL THE ITEMS I RETURN! I AM TRYING RESOLVE THIS MATTER, BECAUSE I AM NOT GOING TO PAY THEM FOR ITEMS THAT I SENT BACK TO THEM! IF ANY ONE IS HAVING THIS SAME PROBLEM PLEASE LEAVE THE REVIEW!

FullBeauty deserves a ZERO rating! I ordered 2 sets of pjs and returned them due to wrong size and crappy material! They're using the Covid virus as and excuse they didn't receive them, but I have an email confirming the return! They still claim I owe them and if I don't pay they will ruin my credit rating! I sent them copies of everything to prove I don't have the pjs but they still say I owe! I'm stuck paying due to their ignorance! DO NOT BUY FROM THEM OR WOMAN WITHIN OR ROAMANS! They're all the same company!

I would advise everyone to stay away from shopping here. The amount they keep on their return policy is absolutely outrageous! Save yourself lots of money and shop somewhere else!

I'd been purchasing from various brands such as Roamans, Jessica London, Woman Within, and others since the 1990s. In about 2007 I stopped shopping there because they charged my debit card twice, causing an overdraft that made my bank just shut down my accounts without warning. They were unresponsive in helping fix the problem. A few years ago they all went under the FullBeauty brand, and recently Ellos also joined the FullBeauty companies -- Ellos was the company I was buying clothes from the most. Because of the new management and because I wanted to keep buying Ellos clothes, I tried FullBeauty again, but they have not changed one bit. The clothes from Ellos went to being good quality to being cheap, and clothes from all the FullBeauty companies shrink or disintegrate after washing. They won't accept returns after washing and will not refund for poor quality clothing because they say the problem was in how the customer laundered the shirts. They offer shipping labels for free returns on occasion but always charge for shipping anyway, and their customer service always insists it's because I used the "wrong label for your invoice." Their credit card company started harassing me by phone literally one minute after midnight the day after payment was due (it was just an oversight on my part) and continued for 48 hours after I'd made my forgotten payment. Horrifying company.

This is the WORST company I have ever bought anything from. My review refers to the entire family of brands, including: Brylane Home, Shoes for All, OneStopPlus, Jessica London, Woman Within, Roaman's, ellos, Swimsuits for All, fullbeauty Outlet and Intimates for all.
1. I ordered a pair or clogs in size 8 1/2. The company shipped a pair of BOOTS in size 10 1/2! The box they shipped was for the correct product, but the contents of the box were not. I have tried for a month to get them to send a shipping label (which should have been in the box) in order to return the incorrect product. The email I received with a shipping label attached is for the cost of the shoes only, not the cost of the shipping, which should also be refunded. It also indicates the reason for the return is "Too large", not that they shipped the wrong shoe.

2. On top of that, I just received billing, which is apparently an automatic monthly charge, for $14.95 for their customer rewards program. I am supposed to get reimbursed for shipping charges. As with everything else related to this company, I have not received refunds for my shipping charges, for which I submitted proof of order.

I'm reasonably intelligent and not prone to making mistakes. This was a very bad mistake. Believe me, you do NOT want to do business with this company. They should be blacklisted, if there's still a way to do that.

I ordered a maxi-dress from FullBeauty.com using the size chart on the website. When the dress arrived, it was at least two sizes too big, so I used the return label included with the shipment to send it back. Weeks went by and I did not receive a refund, so I contacted Full Beauty customer service. They told me that my item was fulfilled by a third-party vendor, SWAK, and I needed to return it to them. I advised them that I followed the return instructions that were included in the shipment. They said I'd have to take it up with SWAK. I protested because I don't even know what SWAK is and they said they'd check on it and forward SWAK's response to me. Days went by and I heard nothing. I finally filed a dispute with Paypal to attempt to get my money back. Then I got an email from Full Beauty saying a refund had been processed to my account, but I checked my Paypal and it wasn't there. I responded to tell them there was no refund. I got an email back saying I would have to inquire with Paypal as to the refund they issued. Well, they obviously didn't issue a refund or it would be in my account. I did not close my Paypal dispute so hopefully Paypal will review the situation and refund my money. But I will not be doing any more shopping from Full Beauty again. And I'd advise others to proceed with caution.

This has turned into a TERRIBLE company in the past year or so. They must have sold out OR are now governed by a RUTHLESS board of directors. The merchandise has become cheap, they side the wrong sizes out, and NOW the customer service is abusive. I had to file TWO Federal Trade Commission reports just to get them to take back two pairs of shoes that were the wrong size and give me the cost back on my charge account. The second F. T. C. Filed today--in retaliation for my standing up for my RIGHTS... They have reduced my credit rating from around $2,000 down to 'just about what I owe them $900.00 and are reporting to the credit bureaus that I am at my limit now. This is a despicable company. AND I think that a CLASS ACTION LAWSUIT needs to be started.

In the 3 years since I wrote the my original review I have done my research on this Full Beauty Company. They lost the Perfume Outlet Company and will ruin a customer's credit by reducing their credit line, then reporting them as being "over their limit" to the 3 Major Credit Bureau's. This causes as domino effect of now your other credit cards see you credit has been reported as "over limit" and their raise their interest rates on you also.

I had placed an order online which I called to cancel and was assured by their rep the order had been cancelled and I would not be billed. Today I see a charge on my bank from them and when I call they tell me there was 2 orders on the acct and the 2nd order had been cancelled and I supposedly ordered by phone... what it looks like happened their rep did not get the order cancelled and went in and recreated the original order (since all the items happen to be the same only I had used a coupon on the original order so the $ amount was different) of course they are not taking responsibility for the fact they messed up and insist I called to place and order for the exact items that had been cancelled... I told the manager they need to look at who cancelled the order and who's name is on the order taken over the phone and listen to the recorded tapes of the cancellation and supposed order which never happened... someone needed to take responsibility for the mistake which didn't happen... very bad customer service

THIS IS A SCAM! THEY CHARGE YOU FOR NO REASON! THEY WON'T TELL YOU WHAT YOU BOUGHT BUT CONTINUE TO CHARGE YOU OVER AND OVER AGAIN!... I CALLED THE ON JAN. 1 AT 1PM AND SPOKE WITH CHRISTIAN. WHEN I PRESSURED HIM TO TELL ME WHAT WAS IT I BOUGHT HE LAUGH. AND I SAID "WHAT WAS SO FUNNY" HE SAID, TAKE A DEEP BREATH AND I SAID YOU TAKE A DEEP BREATH AND TELL ME WHAT ARE THESE CHARGES FOR! HE PUT ME ON HOLD TO SPEAK WITH A SUPERVISOR WHO NEVER CAME ON... HE CAME BACK ON THE PHONE AND CONTINUED TO TELL ME OF THE CHARGES AND I KEPT ASKING WHAT WAS THE ORIGINAL CHARGE FOR... EVENTUALLY HE HUNG UP ON ME!

I have shopped with Full beauty for many years and have had the Shoppers Club for at least 6 or 7 & never had a problem with renewal until 2019. I placed a couple of orders last spring & when I realized I did not receive my shipping discount I contacted customer service & they told me my Shoppers Club had expired and could not be renewed. After several chats and phone calls they reinstated it. My credit card had been compromised so they did not have the correct Credit card number. However, the credit card number I use to place an order was current. Somehow the website and Shoppers club must not be connected. When you read about Shoppers Club on their website they state automatic renewal - You will receive an email before it is to renew and if your credit card has expired they will let you know. I was NEVER CONTACTED. Fast forward to 2020 I called customer service and asked when my SC would renew. I was given a date but he could not access my subscription to check the credit card information. I was checking my emails and JUNK mail everyday and no email from them concerning my SC. I called on the date it was due because nothing had been posted to my charge card. This person was able to enter my new credit card number and updated the address and email. But again this year NO NOTIFICATION about renewal. They have also changed their website & it is very easy to place an order with one of the vendor they support instead of Fullbeauty & you will not get your SC discount if you directly order from Woman Within, Jessica London, etc.

I ordered some curtains from them (yes, they have household items) on August 26, which were shipped out on August 29. Sounds great so far, doesn't it? The order made it from Wisconsin, to my state, California, on the 31st. Because of the shipping method they use, I did not receive my order for another 4 days after that, on September 3. My main issue though is that I was sent the completely wrong items. I ordered white curtains and I was sent brown. I packaged it up for return, to be exchanged for the correct item. With the holiday weekend, it did not go out in the mail until September 7, and they claim to have received it on the 13th. As of today, the 19th, I am still waiting for them to a) credit my account for the return and b) ship my correct items. Their site does not even show the items as being returned yet but I received an e-mail from them acknowledging receipt. We are now almost a month into this, and I have no curtains and no refund. Disgusted with the slow shipping and slow turn-around to correct THEIR mistake! I have rated zero stars for shipping and returns - too bad their is not an option for "negative stars"

I used to buy from them all the time. The quality has dropped a lot. The sizing is more erratic and no longer fits the sizing chart. Now I can't seem to get an item at all. I placed an order and it said it was in stock. I had a reward certificate and used it. The order was placed on back order with an expected shipping date of the day I ordered it. I waited a bit and it finally said the order was cancelled. Ok I was disappointed but picked out another top and when I tried to use my reward certificate it said it had already been used. I had to request that they give my reward certificate back since the order was cancelled. Instead it was credited to my card which was fine. When I went back to get the top it was sold out. For quite a while I couldn't find anything that looked like it would fit me, wasn't ugly and was in my price range. Meanwhile I was getting constant catalogs in the mail and emails saying my reward is expiring. I found another top in a catalog and went to order it the day the catalog came. It said it was in stock. The next day I got an email saying the order was back ordered. Now at this point I was pretty peeved. I asked them to cancel the order and I would try to find something else in stock. I heard nothing for several weeks then got an email saying the order had been processed and couldn't be cancelled. Still hasn't shipped.

First time ordering from this company, I will read reviews from now on. They double billed me. First I called my bank started a dispute, then called Fullbeauty. After I was passed around from dept to dept I was told that they only charged me once. I will have to prove that I was doubled billed (duh). I asked where do I send proof, fill out paperwork, send copy of my bank statement ect ect. She responded I dont see a 2nd charge if its pending it is just to hold order before it ships. I advice her they pulled the 1st charge out the day the order shipped, and 2nd charge a day after. I also told her that maybe the reason she could not find 2nd charge was because... I was billed once under Fullbeauty and a 2nd charge under Fullbeauty Women Within. She said their must of been a glitch somewhere and that the 2nd charge will be put back into my checking acct and if I could give them 3 to 5 business days. If the 2nd charge has not been placed back into my acct to call them back and they will send out paperwork so I could prove they charged a 2nd time. Blah blah blah at end of call I asked if this was a normal business practice she assured me this was a glitch, apparently they are liars too. BEWARE.

This is the third time I have had a problem with customer service and decided to finally write a review. I returned 3 items for an exchange of the same items but in a smaller size. When I looked at the credit on my charge today it was minus the $7.50-I was not suppose to be charged this amount as I was doing an exchange. I contacted customer service today, explained what had happened and was told they probably were not aware of the exchange because it was not stated clearly on the form? Excuse me? I had a copy of the return form I mailed in with the exchange info so I told her I would fax the info to her. She blew me off... looked at my return and told me the items were on backorder and that was the reason I was charged the $7.50... excuse me? My crystal ball is broken! She told me because they could not fulfull my exchange (due to the fact the items were backordered) I was charged $7.50.,. Awful refund, return policy for this company. Never ever will I do business with them. Buyer beware...

Wait times are horrendous. Representatives will hang up on you after waiting over an hour to be answered and they go back on previously given word.