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Teresa A.

Contributor Level

Total Points
101

1 Review by Teresa

  • FullBeauty

7/1/19

These reviews are accurate. I never write reviews, but I have had it with this company. Their "free exchanges" only happen 1. If you do not order from Amazon or Walmart or do not pay with PayPal 2. If they have the item you wish to exchange for. Guess what? You NEVER get that FREE exchange! You are lucky if you even get your money back when you return them. I have been told that they want you to call in your order right away - they will charge you for the new order, then give full credit on the returned order without deducting the shipping costs. How is that free? You are out the money for both orders for weeks. Shipping is horrendously slow, customer service is horrible, and today, when I complained that they don't tell you when you purchase with Paypal that you will not be allowed to exchange it, I was told by a supervisor that it is listed on their website and I should be reading all policies on a website before ordering. I think I will spend a little more time reading reviews than looking for obscure policies that change with the wind. I should start a reputable plus size clothing company. We deserve better.

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