I had placed an order online which I called to cancel and was assured by their rep the order had been cancelled and I would not be billed. Today I see a charge on my bank from them and when I call they tell me there was 2 orders on the acct and the 2nd order had been cancelled and I supposedly ordered by phone... what it looks like happened their rep did not get the order cancelled and went in and recreated the original order (since all the items happen to be the same only I had used a coupon on the original order so the $ amount was different) of course they are not taking responsibility for the fact they messed up and insist I called to place and order for the exact items that had been cancelled... I told the manager they need to look at who cancelled the order and who's name is on the order taken over the phone and listen to the recorded tapes of the cancellation and supposed order which never happened... someone needed to take responsibility for the mistake which didn't happen... very bad customer service