Marsha A.

I'd been purchasing from various brands such as Roamans, Jessica London, Woman Within, and others since the 1990s. In about 2007 I stopped shopping there because they charged my debit card twice, causing an overdraft that made my bank just shut down my accounts without warning. They were unresponsive in helping fix the problem. A few years ago they all went under the FullBeauty brand, and recently Ellos also joined the FullBeauty companies -- Ellos was the company I was buying clothes from the most. Because of the new management and because I wanted to keep buying Ellos clothes, I tried FullBeauty again, but they have not changed one bit. The clothes from Ellos went to being good quality to being cheap, and clothes from all the FullBeauty companies shrink or disintegrate after washing. They won't accept returns after washing and will not refund for poor quality clothing because they say the problem was in how the customer laundered the shirts. They offer shipping labels for free returns on occasion but always charge for shipping anyway, and their customer service always insists it's because I used the "wrong label for your invoice." Their credit card company started harassing me by phone literally one minute after midnight the day after payment was due (it was just an oversight on my part) and continued for 48 hours after I'd made my forgotten payment. Horrifying company.