I placed an order at 1130 pm last night and at 830 am I called to make a change. Told can't change or cancel the order because it is in processing so someone at the warehouse is packing it up now. I spoke with a supervisor her name was Linda. She kept cutting me off when I was trying to talk. She was very rude and ubrupt and obnoxious. She offered no alternative or apology or empathy to my issue of changing the size of the top in my order since it hadn't shipped and it was placed just the night before. I asked her why she is so customer service unfriendly and unwilling to offer me alternatives of any kind. She just kept asking if there was anything else she could do for me in a very rude and condescending way. How she got her position of supervisor is beyond me. I am sure that my order is not going to ship today and be assigned a tracking number even though she said it will because it's already processing and there is no way to change an order once it is in processing, so i am sure thst it being shipped today is a lie. I will be watching my order and i will provide an update tomorrow to let you all know. I can't understand that with technology today this company cannot alter an order within 24 hours. Seems illogical to me and not very customer savvy. She was a disgrace to the company and to the human race. I have never been spoken to or treated like that in all my 46 years on this planet. I hope the company does something about this, but i highly doubt it. The fact that they are willing to even hire someone with her attitude and lacking of customer service and respect is unbelievable. I have now requested her to remove me from receiving the catalogs and the emails anymore as I will never purchase anything from this company so not one more penny of mine will go towards her paycheck. I understand if the company you work for does not give you an option to make a change or to alter a customer's order as that would be out of your control. However, what is in your control is your attitude and treatment of others. She clearly cares less about other people and I feel sorry for the employees that must have to work under her. She is clearly not happy with her own life and therefore wants to make others feel miserable as well. Well, full beauty brands, you can thank your supervisor Linda for losing this customer and as many others as I can manage to persuade in no longer shopping with your company. Thank you Linda for being a rude and vile person as you have now saved me money since I won't be shopping with this company anymore.

I made a purchase last year 2021 for my boyfriend and I put it under his name. I ordered 5 shirts from them for 100 dollars. We only received 3 shirts and all the wrong shirts and wrong sizes. I tried contacting them but wasn't able to get ahold of them so I went ahead and got refund through PayPal. Just recently my boyfriend found out that his credit score got deducted 50 points and that they sent a debt collector after him. Because I wasn't able to contact them and tell them I received the wrong merchandise and didn't send it back they said it was my fault. They never tried to contact me or anything about it and it shouldn't have affected my boyfriends credit. I put his name down but I used my credit card and PayPal and made the purchase. It was supposed to be for his birthday. I just recently had to pay off the debt and tell them not to put it in his name but it is still under his name even though I told them 10 times that it is supposed to be under my name. They are extremely rude to their customers and steal money from their customers. I thought PayPal would have handled the dispute with them because they never gave us any of the items we purchased and PayPal refunded me the money. But technically because we still received merchandise which my boyfriend couldn't even use and even all the wrong shirts and sizes we still were held accountable for not calling them directly and not sending the wrong merchandise back. Its been a super stressful year with the pandemic and everything and the fact they willing to go through all that and attack your credit score and also not even the right person should be unlawful. I didn't want to deal with trying to get a lawyer and all that and don't want to deal with it anymore so I just called to pay off the debt and they also charged me a extra 7 dollar fee on top of that. Be careful what websites you order from I learned my lesson for sure. I thought PayPal would protect against such fraud like this too and that the dispute would have been dealt with through papal. The company never tried to contact me and I wasn't able to get in contact with them so I went through papal. Year later comes back to bite me in the $#*!. I'm so angry and upset over this. This website is a scam please don't purchase from them because if you don't get the items you ordered they are going to take your money anyways and if you refund it they will attack your credit score using the national recovery agency which is a real debt collection agency but the company is a complete fraud and not to be trusted. I really hope someone will file a lawsuit against them because knowing how many complaints they have I'm surprised it hasn't happened and the company should be shut down for scamming so many people and taking peoples money like that.

This consortium of 12 companies serves an important need: providing affordable well(ish)-contructed basic clothing to plus-size women and men of every body type. It's the kind of staple clothing everyone needs, but can't find in plus sizes, like tunic length cotton t-shirts. However, the company's business structure has not kept up with its growth. Their customer service is a disaster. I have depended on the Full Beauty brands for bathing suits, leggings, sneakers, undergarments, t-shirts, tunic, and more for several years. Orders typically don't arrive for over a month. They charge far more for shipping than any other mail-order business of their size and scope. If they're back ordered on an item from a larger order, it's likely that you'll never receive the item, forcing you to then reorder the item and pay for shipping, again. If you write-in items to exchange on the back of return slips, they do. Not. Process. The. Exchanges. The customer service team lies to get you off the phone. When I called after waiting for my exchanged items to arrive, I was told that their policy is that they don't ship for 7-12 days from the date they receive the order, not including weekends. I waited and called again. I was then told the policy was that they don't ship for 20 days, not including weekends, from the date they receive the order. When 20 days passed, I was told the order was on its way. There was no indication in my account profile that the exchange order had been placed. The exchange never arrived (nor was I charged). By that time, I still wanted the clothes. I called and requested that they give me free shipping (which should have been part of the exchange) AND their promotion at that time, so that I could recreate the exchange that they had never shipped. The first customer support person started yelling at me. He said he had no power to meet my request, that I wasn't unique in my issues with the company, and that he had to deal with the same issues with every call. When I asked to speak with a manager, I was put on hold and the call was eventually cut off. The second customer service person also reiterated that she had no power. When I asked her if I could speak with a manager the call was immediately cut off. I called again and finally reached someone who could help. Even though Full Beauty says the 12 companies work together under one umbrella, that isn't entirely the case. If you call, you need to know with which of the 12 companies in the consortium the order was placed. You must also have your order number on-hand. If you connect with a particularly helpful member of their team, he/she can use the number to track the order, but their unhelpful team members will tell you you need to call the customer service department associated with the specific company (1 of the 12), with which you placed the order. I know my issues are shared by others. Full Beauty's customer service people openly acknowledge their flaws with frustration and anger. Unfortunately for the consumer, the companies sell what we need. Unfortunately for Full Beauty, they don't seem capable of continuing to run their own business.

I am stiill waiting for ANY information regarding my order! I have had no information so far.

Hello X,
Order information is below - thank you for using i-parcel to manage your international order from FullBeauty.

For shipping, tracking or payment related inquiries,
Email: *******@i-parcel.com

Order Number: **************US
Order Date: Mar 24,2019

Current Status: Order Received
Date: Mar 24,2019
Shipping Method: i-parcel
Tracking Number: **************US Name: F. M.
Email: *******@gmail.com
Phone: +61xxxxxx427
Billing Address
Falepaini Maile
262 Ash Rd

Prestons
NSW
2170
AU
Shipping Address
F M
Xxx Xsh Rd

Prestons
NSW
2170
AU

Order Summary
Pleated Keyhole Tunic ~ IKAT PRINT ~ 30 W 1 54.65
Straight Leg Fineline Jean ~ BLUE TEAL ~ 30 W 1 16.37
Straight Leg Fineline Jean ~ STRAWBERRY RED ~ 30 W 1 12.27
Elastic-Waist Cotton Straight Leg Pant ~ NATURAL KHAKI ~ 30 W 1 27.32
Double-Faced Wool-Blend Coat ~ ROSE BLOOM DESERT ROSE ~ 30/32 1 61.47
Better Fleece Sweatpant ~ MEDIUM HEATHER GREY ~ 3X 1 13.64
Perfect Printed Crewneck Long Sleeve Tee ~ FRESH RED STRIPE ~ 3X 1 10.91
Shipping: AUD 72.04
Tax: AUD 26.87
Duty: AUD 0.00
Insurance: AUD 0.00
Grand Total: AUD 295.53