FreeTaxUSA

Files on March 10th and still no refund and tried to call no phone number listed I have done the signin and try to get help but not respond
Today it's may 25th already
How are you all getting away with this?

I have used FreeTaxUSA for over 6 years now and have been very happy. When I finished my tax return for 2022, I noticed that NYS had instituted a real Property Tax Relief credit which the 2022 software allowed me to take. Upon reviewing my 2021 NYS Tax Return, I didn't see the credit. After going back and redoing my return using FreeTaxUSA software for 2021, I noticed that the questions that the software asked were not worded properly and led to not getting the credit. I then went and used the 2021 Taxact software and got the proper credit. I now have to file an amended return to get my credit of $269.00. Shame on you FreeTaxUSA.

Sam does not respond 15 days since The state released my state taxes and I still have nothing in my bank account still no response times 10 messages to each TPG bank and free tax USA horrible absolutely horrible horrible service I even sent them proof and that was not good enough from the state

I live in DE, I had two jobs in PA for 2021. One of which only 2 months of the year. Jan and February, the other position split into two segments. Hiring agency used to represent permanent employer from April til october 25th. Then permanent employer. Til the rest of the 2021 year. Received w2's (yes, two from permanent employer because again, I live in DE so taxes taken out there as well as in PA with their office in Crum Lynne PA) in addition to the hiring agency taking taxes out for my residence. Walked through the entire process inputting a lot of time and effort along side with chat viewing my screens. Submit and find that all three - federal, state of PA and state of DE filings rejected. Now told I need to snail mail my return in. There is no help. I get the brush off saying that they cannot infiltrate the IRS software. I"m disgusted. I paid nearly $50 for services. Yeah free for the Federal filing but charges for state filing and assurance with deluxe. And still get told it's out of their hands. I'm thinking of calling my cc company and filing a charge back. Seriously. I need help and nobody not even deluxe payment level personnel is helping me.

I have used FreeTaxUSA for federal taxes since 2008 and for federal and state taxes since 2009. Until the 2013 tax year, I absolutely LOVED it - so practical and easy for simple return! However, for 2013, I filed on 2/8/2014 and received their confirmation that the IRS had accepted my return. A confirmation number was provided. Later, I submitted a request to the IRS for a transcript of my 2013 taxes to use for my child's student financial aid, and after two requests, the IRS says it has never received my return.

I contacted FreeTaxUSA via their website and I received a timely response stating that I should not mail my tax return to the IRS because it would be rejected as duplicate, along with a comment as to how I can print a copy of my return. This was not helpful.

As I write this, I am on hold with the IRS Accounts department (*******040). Hopefully, an IRS agent will help me resolve this mess.

Bottom line: FreeTaxUSA is great as long as you don't need support, so be aware.

I used FreeTaxUsa to file my tax return. Everything seemed perfect, a little too good to be true. And I think I was right. Forget the ads they keep pushing, and be very careful.

My tax return seemed successful and on the IRS website it was sent, but many weeks passed and I never received it, I know like me (initially) you're probably thinking, it can't be their fault.

However, I gave them access to the payment, to take out the money I paid for their "premium" service (also don't make this mistake it's pointless) and send the rest to me.

I tried asking them what could be wrong, but FreeTaxUSA failed to mention that their partner financial institution, TPG, who was collecting their payment, could have the money. FreeTaxUSA said they had no idea where my money could be.

I tried calling TPG, but they said my SSN was invalid and wouldn't connect me to an agent (I feel stupid now even giving it to them). I sent them a request and they've refused to respond for weeks.

Bottom line, my money is gone. This also happened in 2018 but I forgot thinking I did something wrong that year and I did it again.

Don't be like me, don't follow the ads. Pay a little somewhere else and get your money. I wish I saw their reviews before I gave them free money. Oh well.

THIS NEW VERSION OF FREETAX HAS PROBLEMS. SOFTWARE NOT CAPTURE WHAT I ENTER in major records. I ENTERED ALL OF THE DATA 5 TIMES. I USED this software for any years without a problem. WHAT HAS HAPPENED?

PLUS THEY CHARGE FOR REAL HELP.

IT IS A PAIN JUST DOING A TAX RETURN -- AND NOT SAVING MY WORK IS TELLING ME NOT TO USE THE PRODUCT ANY MORE

I received a letter from IRS this summer (2017) telling me that I had not paid taxes on my retirement income for 2015. I remembered entering the data from my 1099R when I filed my 2015 taxes, but it was not there in my return. Unfortunately, I had not checked the arithmetic myself so I had not noticed the error. When I filed my 2016 taxes, it was easier to enter the 1099R data because the software remembers the payer information and prompts you to fill out the form. When I contacted FreeTaxUSA about the error on my 2015 taxes, the support person insisted that I had failed to enter my 1099R. Now, I had to pay the federal taxes plus interest, amend my 2015 federal and state forms (for a fee), and pay additional state taxes. The refunds I received in 2016 for my federal and state taxes were greater than the amount I had to pay after recalculating. I had used FreeTaxUSA since 2012, but now I cannot trust them.

Our federal tax obligation, calculated from the IRS tables and/or tax brackets, were given by FreeTax as about $100 less than what we owe. Then, our Virginia tax calculation by FreeTax assumed that the Virginia standard deduction was a clone of the federal deduction - $24,000 for married filing jointly, which is NONSENSE. This is an egregious failing, and filers using FreeTax will have to file amendments or pay penalties. FreeTaxUSA needs to get their act together.

First, everyone should remember that FreeTax, Turbo Tax, etc. have NO CONTROL over when you receive your refund. Once your return is accepted by the IRS (mine was accepted within 30 minutes), it is up to the IRS to process and transmit any refund.

As for FreeTax itself, it is fairly simple to use, and unlike other "free" services, you can use this even if you have more complicated returns that include stock sales, etc. Sometimes the explanations are not as explicit as they should be, but if you just stop and think for a second, you'll most likely figure it out yourself. For example, there was a very simple way for me to enter information for a tax credit, but Free Tax didn't tell me it was there. My brokerage information was not automatically entered for me, but FreeTax made it simple for me to enter myself.

After 3 years of usage, there's never been a problem with calculations, nor have I received any inquiries from the IRS.

I really didn't mind paying $12.95 to file the state return, I understood going in that there would be an extra charge for this. It was worth it, as I was able to complete the state return in about 5 minutes. All and all, I believe I spent about an hour doing both returns. It probably would have taken 3 to 5 times that to do them myself. I found you can shorten the process by having all the paperwork/forms you need organized and at your fingertips.

I have recommended FreeTax to others and will continue to do so.

I teach tax law in law school so i know the basic rules although I am not a return preparer. I have been using Turbo Tax for years and not enjoying how much time it takes me to finish a return. They ask too many questions for me and I'm not sure how to skip them although override is sometimes successful.

FreeTaxUSA took me half the time and was much clearer to me -- not to mention cheaper. I balked at using Turbo Tax this year because the edition I had been using year after year suddenly eliminated the full Schedule C. I'm an employee but I have enough consulting income to warrant a Schedule C -- but I don't need a full bells and whistles self employment option for almost twice the price.

And is was great that they could import all my information from my prior filings via Turbo Tax.

I signed in yesterday, completed my return today -- and have word that both federal and state have been accepted,

Everyone has different needs but for my needs this option was terrific. Not perfect -- they did insist that I go back and make entries for things i had left blank because I had nothing to report this year -- and it wasn't clear where the deduction for self employed long term health care went -- but in the end it all worked out.

This is a follow up to my review from a few weeks ago when I lamented that the Free Tax USA software did not rollover my NYS pension from the Federal tax form to the NYS tax form, nor give me an alert to consider. As feared, NYS did not catch this mistake, so I was forced to complete an amended NYS tax form. Free Tax wanted $15 for a completed amendment, which I complained about, but received no response to a request to not be charged. I finally decided to go ahead with the amendment procedure, only to find it was nearly impossible to complete! I sent a question to them about this and basically the answer I received was that I have to make sure that my NYS pension amount was not added into my tax form. WISH I'D THOUGHT OF THAT! Long story short, I ended us printing off a blank copy or the amendment form and completing it by hand. NEVER AGAIN WILL I USE FREETAXUSA!

I used FreeTaxUSA to do my taxes for 2014 and 2015. In June of 2015 I reciecved a letter from IRS stating my taxes were wrong. The taxable social security was calculated wrong. I went over everything I had entered. All was correct. I took my tax copies to H R Block. Sure enough it was wrong. I had to pay another $2,000 plus a $90 penalty. Now if the federal tax is wrong, and the state tax is figured from federal tax information then state tax is wrong. Sure enough I owed another $900 and a $19 penalty to the state.
After some thought I decided my 2015 was probably likewise wrong. Had it checked. The 2015 taxes were wrong for the same reason. Miscalculated taxable social security. Thr results were much the same. $2000 plus owed to Feds and slightly over $1,000 to the state. Had to pay H R Block to file an amended form to each Feds and state plus had pay penalties to both.
This mistake ended up costing me almost $7,000 in back taxes, penalties, and fees to H R Block.
If you are on social security Do Not Use Free Tax USA!
Now to top it off site is 100% guaranteed, but there is no way to reach them. No phone, no email. Tell me how to get their guarantee!

I sent a message to FreeTaxUSA's support, and they replied back saying my prior year's AGI can be entered after I entered my payment information and ordered my tax returns. I was a bit skeptical but followed their instructions, and it allowed me to enter my prior year AGI on literally the final step before it was filed. It would be a lot better for my peace of mind if I was allowed to enter my prior year AGI prior to ordering and paying.