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Kaylene B.

Contributor Level

Total Points
91

1 Review by Kaylene

  • FreeTaxUSA

2/3/17

I used FreeTaxUSA to do my taxes for 2014 and 2015. In June of 2015 I reciecved a letter from IRS stating my taxes were wrong. The taxable social security was calculated wrong. I went over everything I had entered. All was correct. I took my tax copies to H R Block. Sure enough it was wrong. I had to pay another $2,000 plus a $90 penalty. Now if the federal tax is wrong, and the state tax is figured from federal tax information then state tax is wrong. Sure enough I owed another $900 and a $19 penalty to the state.
After some thought I decided my 2015 was probably likewise wrong. Had it checked. The 2015 taxes were wrong for the same reason. Miscalculated taxable social security. Thr results were much the same. $2000 plus owed to Feds and slightly over $1,000 to the state. Had to pay H R Block to file an amended form to each Feds and state plus had pay penalties to both.
This mistake ended up costing me almost $7,000 in back taxes, penalties, and fees to H R Block.
If you are on social security Do Not Use Free Tax USA!
Now to top it off site is 100% guaranteed, but there is no way to reach them. No phone, no email. Tell me how to get their guarantee!

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Sam S. – FreeTaxUSA Rep

Hi Kaylene, I'm sorry to hear you weren’t happy with FreeTaxUSA. The taxable amount of your social security income can be tricky because it's based on the other income that you have claimed on your return. If all of your income is not included with your return, then the taxable amount of your social security income will not be correct. We do publish worksheets in your account to show how this amount is figured. You can view them by selecting the Summary menu option. In regard to our guarantee, we do stand by our calculations and one of our customer support representatives will be more than happy to find a resolution. The best way to reach Customer Support is to click on the “Contact Support” link while you are signed in to your account. You can also send an email to Support@FreeTaxUSA.com or click on the "Support" link on our homepage.

Kaylene Has Earned 11 Votes

Kaylene B.'s review of FreeTaxUSA earned 11 Very Helpful votes

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