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Per the NYS Tax website, FreeTax USA can be used to file my state taxes FOR FREE if your federal Adjusted Gross Income (AGI) was $51,000 or less and your age was 17 through 61 as of December 31,2017. I have met this criteria, and yet their website still insists on charging $12.95 for the State filing. Emailed support and have yet to hear anything back.
Cindi B.'s review of FreeTaxUSA earned 3 Very Helpful votes
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I have done my taxes for years on turbo tax. Last 2 yrs I used Free tax USA. Both times delayed...
It was easy to use could not put my paperwork up to print it. Can't get in touch with anyone. I...
Cindi, I apologize for the confusion. One of our customer support agents can resolve this for you. Can you send details to Support@FreeTaxUSA.com?