FreeTaxUSA

Filing late in a hurry, took a chance on this software. It seemed to work, all data entered, preview looked ok. I just needed it to print so I can mail it. It prints an empty form.
Wasted an hour with this garbage. Not free, charges $15 for state. Says it will print but it wastes paper and ink on an empty form. This site would get a lower review if allowed.

I'm a young adult, filed my own taxes for the first time last year. I used FreeTaxUSA. I didn't have much of an idea what I was doing, but this service held my hand the whole way. It'll ask you ALL the questions you need to maximize your return and feel confident you're not missing anything. Anything you don't understand, it'll have a little "?" question mark to click on that gives you all the details. I will say, you will need to be proficient in reading comprehension and have the patience to take your time with it. Other people in these reviews seem to be victims of their own human error. I've once again used this site this year, and it went off without a hitch. I specifically took the time to write this review because I love it so much, it makes tax season practically stress free.

I usually pay hundreds of dollars for our taxes to be done every year and never fails there's more than a few people sharing how much money they saved "doing my own online... It's super easy..." So I used freetax USA highly recommended from the IRS too! Its been over 5 months and still no refund. Ive gonna letters about id verification and refund is being reviewed, I reached out to freetax USA for help since I thought I added it on just in case turns out they have no idea and can't help. Never use this company horrible and you'll be left in the dark and it's seriously affecting me mentally because I've put my family in a financial bind and the burden of using this company is making me suicidal. God awful feeling knowing I've caused my family to struggle because I trust a company to complete my simple 1040 return.

Finally a free tax site that is legitimate! I found no hidden fees or expenses! I do a simple return and this site is perfect for me! They do offer other products for tax returns a bit tricky but their prices were a so reasonable compared to other sites that offer that type of products. The first year I didn't have state taxes so it was completely FREE to file! I now live in a state that I do pay taxes,and exactly as they promised 14.99 no more! Awesome job 👏

These pieces of trash have no phone number because someone, like me, would call them every day to remind them of how worthless they are. They charged my card just to let me know afterwards, that all they could do is give me a print out. I am reporting it to my card company on Monday as theft. If my card company decides to pay it, that is up to them. Maybe if enough people reported this, the card companies would notice the pattern. This is a scam site. I will be posting this on yelp too, under at least four accounts. Does anyone else have any ideas on how I can hurt this company? Are there any other websites where I can try to convince people they are scam artists?

They've somehow decided to send cashiers checks instead of direct deposit, through some 3rd party, although I set my refund for DD (and all of my banking info is correct). A $30 "check reissuance fee" has been taken from my refunds, on top of $40+ they've already taken--and of course I haven't received my refunds although they were posted on 2/22. Absolute scam, this is criminal.

I helped my grandson do his taxes on this website. When we were done, I said well he would get a $63 return. Next thing you know we're being told his refund will be $22 because they took $41 for the state taxes which we never approved having done And they never even processed the Pennsylvania State return after they took the money and we still have not gotten his tax refund. Stay as far away from these people as you can because they rip off artist and they will never get back to you after you contact support.

This is the second year I used this site. Last year worked ok, but this year it will not let me show that my Schedule C net is not subject to Self-Employment tax. I am a notary, and that income is exempt from SE tax. Also, it computed deprecation on my car incorrectly. I am a retired tax professional, so I don't need tax help, but you can't even get hold of them regarding technical problems with their website.

I paid the $14.99 upfront and that was a mistake. I tried to login to the account and it's giving me an issue with that. My federal taxes wasn't filed and the fee was to file my state taxes but that didn't happen. It's too much. Don't use this site please

I used freetax this year and after receiving notice that irs had accepted I tried to get back in to the site to check on it, since no arrangement had been made to pay what was due to the irs and after two hours of changing user name, password and getting codes to supposedly get in.Im still unable to get to access it. I have now left my phone number and they are supposed to call back but after all the issues I have my doubts on

State fee of 14.99 is charged to you for the preparation of the state taxes. So if in the end, when you go to actually filing, and for some reason they say they can't file for you (happened to me), you still get charged the fee.
So be aware that the filing is free, but if they don't file, you still have to pay.

There is a reason Free Tax USA gets a 2.5 star rating - uber confusing site! Despite many time wasting messages to their CS no one suggested or explained state tax could be free and I do NOT need to pay $15 for filing my state return! Very confusin product site with their varous options and upgrades. They could save staff payroll by having phone support! It's too complex a subject and does not lend itself to electroinic CS - it just wasted our and your time! Two different log in requirements for their deluxe, pro, or free service! Would NOT refund my $15 in spite of my bad experience!

It was easy to use could not put my paperwork up to print it. Can't get in touch with anyone. I do not know if it was filed or not. They have all of my personal information which I do not like since they aren't responding.

Pathetic company. Don't use their software. I spent hours preparing a federal and state return. At the time of payment, I saw my card got declined. I checked with bank and they confirmed there was no attempt from merchant and therefore error is on merchant's end. Then I tried four more credit cards from different banks on two different machines, it didn't work.

I contacted support and was surprised and upset to see their answer: "I apologize, at this time we cannot determine why your credit card will not authorize. If you wish to file a tax return, you will need to find another service to do so. Again, I apologize for the inconvenience."

Not only they were unable to help, they posed as if error was due to my credit card when the problem is in their portal. Now they suggested me to spend all that time again using another software. Instead of bypassing the payment requirement for me and letting me file, they are sending me to find some other software? That's absurd.

This company screwed up my taxes by not informing my resident state (Ct,) of taxes I paid while working in a neighboring state.(NY) The result was an overpayment of $4,215 to Ct. There was no live person I could talk to to resolve the issue. I had to negotiate with Connecticut tax authorities to fix the problem-a long drawn out process. I had been using TurboTax in previous years with no problems. Their (Turbotax) system automatically stops the whole process if there is missing or incorrect data. Do not use this company to file your taxes!

They charged me for state tax returns, then only after being charged, informed me that efile was not available and I have to print it out and mail it. Guess what? Printing it out and mailing it is free! What the $#*! did I just pay for? They will tell you it's for "preparing" my documents, but I sure feel like I'm the one who did all the typing. All I wanted them to do was efile for me. That's the whole point of these efile sites, right?
We need a public tax filing site, no more of this private bull$#*!.

I'm a penny pincher. So when they asked for the $15 for state taxes before even seeing my return, I was optimistic. Doing my taxes prior or turbo getting an idea i heard this was better, only for them to tell me i owed my state over $1300. At this time obviously incorrect and a waste of $15. Also they have no customer support number.

My first and last time filing with them. Because of the absolute mess that is the IRS backlog (they still have not processed my 2020 and 2021 tax year returns because I mailed paper as I have for 44 years), I decided it best to do electronically. For additional ease, I paid to have the state done at the same time. Within moments of completing and logging off I received a text that both were rejected. I twice corrected what they insist is an error (Previous year AGI and/or PIN---- which I have recorded and verified) only to keep getting the same exact rejection. I paid for nothing. I want my money back.

First time user. I used FreeTaxUSA for my 2020 federal and state returns. As a former TaxAct user I can say from my experience this product is much better. Simple and thorough. They had all the bases covered. The process is a breeze and their prices are very good. They have a new customer for life in me.