FreeTaxUSA

Just got a bill for $700 more than I paid, IRS says due to error in filing. Always used turbo tax before with no issues never owed more than return said. Already paid $400, not sure where the error is, entered all info correctly.

I tried filing 2020 taxes with these guys and paid 17.98 just for them to inform me that I can't efile a year later and this must be done through mail. I haven't been refunded my money. They made me put my credit card information in before informing me. Basically stole $17.

Used yea last year without any issues. I completed everything including authorizing payment from my bank account for preparation of state tax. I was unable to complete final step, no PIN number. The site says just log out and complete later. What a sucker I am, my' user name. Password or security answers' are being rejected. My taxes are sitting in LIMBO and my bank account is a little smaller. They send e-mail notices that I need to complete it, but they will not respond to my appeal for help. I will not use them again next year...

I have been using this site for 9 years now and so have my friends. Everything was fine until a couple of years ago. After putting in all our info when we get to the end it tells us that our returns have to be mailed in but doesn't give us a reason why. Problem number 2 we cant file our state returns because our credit/debit cards are being declined when we actually have money on them. I contacted support one time and they basically told me there was nothing they could do and to go file my state at our local tax place. So last year after I was told by their site that I had to mail my return in for unknown reasons I filed my return with Turbo Tax and it went straight through with no problems! I will never use this site again and I have advised all my friends and family as well! Scam!

For a year of pandemic and relief packages Free Tax USA makes it hard. You have to pay 14.99 before you can even file an amended return when tax services such as H&R and turbo tax (which are way more advanced in software) are free! Who the hell wants unlimited amended tax returns? We just want to file so we can get our damn money! I definitely will be going elsewhere to file my taxes next year!

Says free free til the end then because i was filing 2018 taxes which system allowed til the end then wants credit card which im not putting on here and then charges for state filing 14,99 like really? If i could print them i would have used diff site. I was looking to efile then when u view your return it has do not process until u give cc info or paypal info not happening. So now here i am not knowing what to do i hope no foreigners start calling me either i dont need the crap thanks for nothing

Paid $14.95 for them to file a previous year 2018 state return. I waited a full year and they never did. They did submit other free returns on time, so I don't recommend paying for their service, ever.

I've used FreeTaxUSA several times to do my taxes, and have always been quite satisfied with the results. The interface is pretty straightforward and easy to navigate. And even if you decide not to pay the $15 to file your state taxes, the program still tells you the amount you owe the state or vice versa.

Overall, I find the experience simple and effective, and would recommend this site to others.

I'm a young adult, filed my own taxes for the first time last year. I used FreeTaxUSA. I didn't have much of an idea what I was doing, but this service held my hand the whole way. It'll ask you ALL the questions you need to maximize your return and feel confident you're not missing anything. Anything you don't understand, it'll have a little "?" question mark to click on that gives you all the details. I will say, you will need to be proficient in reading comprehension and have the patience to take your time with it. Other people in these reviews seem to be victims of their own human error. I've once again used this site this year, and it went off without a hitch. I specifically took the time to write this review because I love it so much, it makes tax season practically stress free.

Finally a free tax site that is legitimate! I found no hidden fees or expenses! I do a simple return and this site is perfect for me! They do offer other products for tax returns a bit tricky but their prices were a so reasonable compared to other sites that offer that type of products. The first year I didn't have state taxes so it was completely FREE to file! I now live in a state that I do pay taxes,and exactly as they promised 14.99 no more! Awesome job 👏

I used freetax this year and after receiving notice that irs had accepted I tried to get back in to the site to check on it, since no arrangement had been made to pay what was due to the irs and after two hours of changing user name, password and getting codes to supposedly get in.Im still unable to get to access it. I have now left my phone number and they are supposed to call back but after all the issues I have my doubts on

I've been using this software for the past 2 years without an issue. Federal filing is free and state filing is $14.99 that's a great deal and pretty cheap. I paid with my debit card and I usually receive my refund through direct deposit within 2- 2 1/2 weeks. I'm reading these reviews from everyone else and I'm unsure why everyone is complaining about a fee that's so darn cheap! I've used other services like HR Block and Jackson Hewitt and they always take at least $200+ out of my refund as payment. Free Tax USA is a walk in the park. You guys need to relax. It's a $14.99 fee not a million dollars

We have used freetaxusa.com for 8 years now. It conveniently remembers all of our information from year to year so everything is ready to go. This year, I actually used my cell phone to complete our taxes, and I was finished in less than 15 minutes! I can hardly believe that places like H & R block are still in business. I finished my taxes faster than the time it would take me to even drive to my nearest H&R. The IRS sent emails, from both federal and state, saying that my return was accepted within 4 hours of processing them. Each year, our refunds arrive within 7 days and I expect no less this year. I love this user friendly site... it makes filing taxes a piece of cake!

I've used FreeTaxUSA for several years and have not had any problems. I used to file my state taxes separately to avoid paying for it but my state made their tax forms even more complicated. So, I gave up on that and pay the $10. My time is worth more than that.

In general, I've found it extremely easy to use! I also like that I can look at previous returns.

My only problems, which may actually be more of an inconsistent "division of taxation" problem, has to do with the W2 information not exactly matching the fill-in boxes.

On a positive note, FreetaxUSA is pretty easy to use, only if you don't have but a few documents. There is basically no support. You have to email your question, wait for a response and hope you asked the right questions. The generic response is not helpful. The find extra deductions is lame. First and last time I will use. Paid for the deluxe should have just done the free, with the same outcome. I've used TurboTax. For years, this year they have made filing more difficult so I thought I would try something else. Lesson learned.

I have been using freetaxusa.com for about 12 yrs now. I had never had an issue filing my fed or state tax. The fed is 100% no matter if you got schedule C or dependents. I use a 10% off for state. Which I only pay $11.65 every year. My whole family uses freetaxusa.com. It's quick and easy. One of the best parts is that you don't have to pay $25 to pull previous years returns. Its free. Instructions are so easy, they guide you thru the whole process. I hope freetaxusa don't change.

I used this as it was suggested for veterans as a free tax site. Now reading reviews after, I should have double checked. They're telling me one of my questions is incorrect. I've double checked. When I go in they ask if I want to upgrade as the upgrade can figure it out for me. It already cost me 15$ for the free service. Like 15 isn't a big deal but it's the point. State that ahead of time. Now trying to strong arm me into paying more, I'm going to request a refund and go elsewhere

FreeTaxUSA website says state return is free if AGI less than $45,000, but it lies. My AGI is $42,000 and it's telling me I have to pay $15 to file state. The IRS website is promoting FreeTaxUSA as a tax filing site that has free federal AND state returns for all states. Just another situation where a tax site says you can file free but then asks you to pay once you've filled out all the forms.

The live chat explains how to tap menu for income to find easy attach info. It works once. But if you need to take a break. And go back to that method the tap menu income no longer contains attach 1099 MRC on it. This is no matter how many times you try this. Very annoying. And your e return will not go in without these attachments even tho your credit card has already been billed as if! More than annoying. Maybe no longer free Turbo has sent them a virus so you go to thinking Maybe you get what you pay for?