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I have been using this site for 9 years now and so have my friends. Everything was fine until a couple of years ago. After putting in all our info when we get to the end it tells us that our returns have to be mailed in but doesn't give us a reason why. Problem number 2 we cant file our state returns because our credit/debit cards are being declined when we actually have money on them. I contacted support one time and they basically told me there was nothing they could do and to go file my state at our local tax place. So last year after I was told by their site that I had to mail my return in for unknown reasons I filed my return with Turbo Tax and it went straight through with no problems! I will never use this site again and I have advised all my friends and family as well! Scam!
Janisha G.'s review of FreeTaxUSA earned 7 Very Helpful votes
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Hi Janisha, we are always concerned when a customer feels things didn't go as smoothly as they should have. We’ve been helping customers successfully prepare and e-file their tax returns since 2001. It’s rare, but there are times when a return has to be mailed. In these cases our support staff is always there to help you work through these kinds of issues or provide you with your alternatives.