FreeTaxUSA

I saw pretty much from the start that filing my state taxes would be $14.99 and I happily paid the extra $6.99 for the deluxe/audit assist option. Not only was this the first time in several years that I've had to file taxes, but it was the first time I had to file as a self employed translator. I expected the whole process to be a nightmare, and frankly, it was until I found this site. I was reading up on what forms I needed to file as a freelancer and was getting frustrated. I saw an ad for FreeTaxUSA and thought I'd just take a look. Glad I did. It was easy to report my income and business expenses, and a huge weight off my shoulders finding a tax filing site that doesn't charge a ton and knowing that doing my taxes next year will be a relatively simple task. I was dreading filing my taxes, but FreeTaxUSA was a great find and a huge help. I really can't stress enough what a comfort it is to have this done and know that someone can help me if any issues do arise.

I just used it for the second time and I find it so easy to use. In part because anytime youi've got a question you can just click and get an explanation. Taxes has been a super pain for me in the past and it took me less than a day this time. Super happy w/ this and that's why I'm taking time to encourage others to try it. Best. :)

I ve used freetaxusa to file my taxes for years with no problems until this year. I decided to use their service for my state taxes. I opted to have them take their fee, which they advertise as $14, but it's actually $35 out of my returns. I didn't know that it meant my refund would go to them for them to deduct their fees first. My refund went sent to them, but they never credited my account with the money. Not a dime. They don't have any customer service number to call, so I have been sending out emails. They keep sending the response of looking into it.
Please don't use them if you want your refund.

I have been using FreeTaxUSA for the past 4 years and I have never had any issues. Overall, the process is easy to follow and straightforward even with more complicated needs. I always "double check" my return by using another online tax service to see if the numbers come out the same. For some reason this year, I lost my mind and ended up doing my taxes on TurboTax, H&R Block, TaxAct and Tax Slayer. I got the same amounts on all but H&R block which was $1,500 off from all the rest. I don't know why anyone would pay $70 for federal and state when you could submit the same thing for like $10.

LIARS! "Free" taxusa is of course, BS> They claim free federal Tax return a thousand times, and to there credit, It may be. But they then force you to file and pay for the state. There is no way to only turn in the federal forms, even though I have no need or desire to file state taxes. I hope this saves someone from getting trapped into a lie after spending an afternoon filling out the forms only to find out that without paying them, you have wasted your time. LIARS!

I am retired rrr. Never received any payment from social security. However part of rrr is listed as social security equivalent. The rest as pension. They threw the whole thing in as social security and can't get hold of anyone at the Free tax USA or IRS to correct

FreeTaxUSA uses their bank account routing number on your return. No heads up. So, you whole return goes to them instead of you. Therefore, your future stimulus or other payments go to the routing number that the IRS has on hand. No phone number means "SCUMBAG" outfit. Stay away from these $#*!s.

For some reason this year Freetaxusa is holding refunds and not processing them in a timely manner. My refund was sent to them on 4/6 and I have yet to receive my money in my account. You charge all these fees to process through you and you don't issue refunds in a timely manner. Not sure what is going on with them this tax filing year.

First of al IT IS NOT FREE!
I filed my taxes with bad information from Freetaxusa.com. The IRS found errors so I thought I would check to see if I amended my return the problem be fixed. I used their amend process and low and behold it showed an error on the part of the IRS so I went ahead and purchased the amended return for an additional $15. After I paid, my return showed that the IRS was actually correct. So apparently Freetaxusa pulled some kind of software scam to get me to pay for something I didn't need. They refused to refund my money although I had proof it was their software and ignored any further emails I sent them. Stay clear of these crooks!

I used them last year, all went fine. This year, I go along, entering all the data, and then AFTER I pay them, I go to file and it kicks me out! Now every time I try to log in it just says "Request Rejected" and gives me some dumb number?! I wrote to customer support email address on the site but judging by these reviews I doubt that will do anything. I really either want them to let me in and finish my taxes or refund my dang money! This is unacceptable. You cannot screw with someone's federal taxes or their debit card information like this! I really hope someone reaches out to me ASAP. I simply cannot get back in their site and I KNOW my credentials are correct.

I met the criteria for a free file for federal which I did. They said state was 12.95. After I completed all the required information including my credit card info, they informed me that my state wouldn't accept my return and would have to file a paper copy. They went ahead and charged my credit card for the 12.95 anyway. Thanks for nothing. Next year I am going back to filing paper taxes. It gets worse every year. This is the worse e-filing company yet and should NOT be recommended on the IRS web site.