FreeTaxUSA

Turbo Tax 2014 is not what 2013 was. I have been reviewing complaints on the major services (?) prior to selecting this one (re: "turbo tax complaints" as search line). All of the problems of each are significant if you're the one in pain. Been there with turbo for 2012. Each company has huge numbers of returns processed with insignificant numbers of complaints online.

The type of complaints have taken me to select freetaxusa for 2014.

CT and Federal return e-filing can be confirmed and refund processing can be tracked online. You may not immediately see that success has been achieved as daily computer files need to be merged with the main files first. This prev took about two days.

CT maintains a wonderful telephone help service during the day in the boiler (type) room of their tax bldg. I do not believe there has ever been a wait time. US SERVICE PERSONNEL are encouraged to call so as to get all their credits.

Tell em Jim says Hi!

I filed early and it says my return was already completed on January 31st and that funds would be deposited by February 2nd. I haven't received it and looking at past reviews, it looks like FreeTaxUSA is nothing but a scam.

ETA: They can't even get it right between state and federal. Their customer service is almost non-existent and replies are obviously copy and paste. Then they try to send you to other sites that have nothing to do with the question. Definitely stay away from them at all costs. They charge extra fees that they don't disclose prior and find ways to not give you anything. Nothing but a scam.

I was wondering where my refund was after a month and a half of waiting, so i logged in and the first thing I see is that my taxes had been rejected by the irs and i needed to resubmit and mail the taxes. Freetaxusa never sent me an email or a notification about this, i guess this is what one gets when you use cheapa$$ services...

Did my taxes a few weeks ago. Received an email from FreeTax last night to file an amendment because there was an update done to their software due to itemized deductions for state not calculating properly. In my case it was 170 error in my favor. Needless to say after 5 years of using FreeTaxUSA I will no longer use their software. Errors of this kind when dealing with a customers tax return is not acceptable. Especially when State is the return we are paying them for. When expressing my displeasure with having to file an amendment due to their error Free Tax customer care was not apolgetic at all. Their answers to questions about the amendment were "its probably fine". Anyone who has had dealings with IRS knows "probably fine" doesn't cut it. Its black or white so a definitive answer is essential to correctly filing a return and or amendment. Goodbye FreeTaxUSA that was never really Free anyway.

After you spend all the time filing it out you can't save it and go back to it because it clears out everything - start from fresh! Then after your done and pay for it $17.99 for the FREE state tax and want to file it won't let you e-file you have to print it out and file by mail! What bullS*** if they would have said it right away or before I paid I would have never used them, of course it says right on there filing by mail adds 6 weeks to the refund. Worst tax site ever used for sure! Did not get the notice until I tried to file it at the finish!

Best and when I say best. I mean it since I'm not easy to please. Been their customer for 6 years noe and it fail me once because I put the wrong information. Anything incorrect its up the user. If you have not receive your taxes on time it's because you probably did a mistake. I was missing a number on the routing number direct deposit and I still got my taxes safetly thru the mail. These guys are trustworthy and they just never have fail me. For being free is really efficient. I would recommend this to anyone who takes their time to read simple instructions. Have it double check by a close family member or friend before you file it inn to make sure everything is correct. Usually it takes 2 weeks for direct diposit which is the best option. Months thru mail. Any reason why it takes more its up to the IRS and their turtle speed.

We used this income tax lady and this is the site that she used. Because I keep on asking her what's going on our 2020 income tax return that we still have not received, she called me today being rude and calling herself a Christian that she supposed to mean something to me and told me that she will never works with me anyone and hang the phone up on me. Ms. K is very rude and unprofessional but to her I am the unprofessional. This lady called me and was yelling at me because of me asking questions smh

I have used Freetaxusa for many years. We use the service and pay for at least 3 returns each year for at least the past 5 years. I've never really had and issue. This year is different. I had to file an ammendment for both state and federal. Its not until after you have paid that they tell you the 14.99 they charge does not allow you to efile state. So you still have to print and mail your return. They know the State you are amending so it really should alert you beforehand. If I knew I'd have to pay for ink, paper, envelope, stamp etc. I'd of just printed the form, filled it out myself and mailed it. I was paying for the convenience. So much for that. Contacted customer care and no response yet.

Yes! You are refusing to recognize or help me even though I paid extra for assistance. I cannot believe what a bad service you are. I am still waiting for my tax refund or even for SOME INFORMATION as to what the status is! The Facebook rep for your company knew nothing and when I try to access your main site, you make it so complicated i cannot get through. You should not be allowed to have such a service and cheat and lie to your customers