Michelle M.’s Reviews of FreeTaxUSA & more

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Tax Preparation

“2018 Tax Year Software Not Great”

2/14/19

Did my taxes a few weeks ago. Received an email from FreeTax last night to file an amendment because there was an update done to their software due to itemized deductions for state not calculating properly. In my case it was 170 error in my favor. Needless to say after 5 years of using FreeTaxUSA I will no longer use their software. Errors of this kind when dealing with a customers tax return is not acceptable. Especially when State is the return we are paying them for. When expressing my displeasure with having to file an amendment due to their error Free Tax customer care was not apolgetic at all. Their answers to questions about the amendment were "its probably fine". Anyone who has had dealings with IRS knows "probably fine" doesn't cut it. Its black or white so a definitive answer is essential to correctly filing a return and or amendment. Goodbye FreeTaxUSA that was never really Free anyway.

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Sam S. – FreeTaxUSA Rep Over a year old

Hello Michelle, we are very sorry to hear that you did not have a positive interaction with both our software and support this year. One reason for the recent update to your state's calculations could have been new direction from the state. We would love the opportunity to make this right, though, if you could please private message us your email address.